Lynnette S.

My first and second orders with HelloFresh were absolutely wonderful: fresh produce, measured ingredients, an easy-to-follow and fun recipe, and appropriately wrapped to ensure freshness. The nightmare occurred when I was charged over $1800. 00 in one day for one week's meals. When I attempted to resolve it with MANY PHONE CALLS, each time I called I was told that there were no extra charges, yet my bank account (which was in the red as a result of this) showed otherwise. When I sent emails to them showing the bank account statement, they told me that they needed more, that the bank would need to call them. It is a shame because the product itself is exceptional; yet, many of the customer service representatives (not all) kept me running in circles, and there was little concern or sense of urgency to help me resolve this. I have not heard anything from HelloFresh regarding an apology for the financial mess that they created. I have only received standard requests for ratings.