HelloFreshReviews 804

Absolutely appalling service. I rejoined after a gap of a few years as I wanted to try these meals again. Previously we were able to cancel on the app easily. However now when I go through the app I am directed to a phone number. I am non verbal and phonecalls are impossible. So I found thier customer service email address and explained this asking that they cancel my subscription for me due to being unable to make a phone call. I was then promptly sent an email telling me to call the phone number to do this from a customer service representative. I have had to inform my bank that I don't wish any further payments to be taken and change my card details to prevent any further payments. This is absolutely revolting that a firm like hello fresh are so discriminate when I made it clear what my disability was and I will be taking this further.

Would you demand that a wheelchair user climb a flight of stairs to cancel their subscription. How do you expect someone non verbal to do this verbally. I have attached a copy of my email and their response so there is no doubt this is a genuine experience.

I subscribed for a couple months and was actually satisfied with the food. However, I cancelled a delivery while going on vacation. They ignored the cancellation and sent $50 worth of food I did not want and will have to throw away. I figured I would cancel the subscription and then the real nightmare began. Hours clicking back on their site without actually finding the "cancel" button. Finally called and successfully cancelled. Overall food was good, but this seems to be mainly a high pressure sales operation.

They were charging my credit card twice, when I'd call to let them know I'd get a rep who refused to help. They wouldn't look into it or anything! Not sure why they pay people to NOT do customer service.
Very gluten/carb heavy and you can't opt out. Meals take FOREVER to make. NOT faster than going to the grocery store and making on my own.
They only have a few veggie options and it was ALWAYS the same! We got green beans 90% of the time, and they were only not rotten one time.

Wouldn't recommend Hello Fresh at all. Used their service as they had a black friday deal for £16 which worked out cheaper than my weekly shopping but they forgot to pack a meal and gave me the wrong ingredients for a different meal. The options for vegetarians is also pretty limited and for vegans it's basically non-existent. If you try and cancel you have to go through 4 or 5 cancellation screens. They try and ask you if you have special dietary requirements like vegan, at which point they re-direct you to their other company which is Green Chef. I'd avoid that too although I've heard it is better.

The fruit and veg was also pretty old looking by the time I got mid way through the week. The food I did cook was very tasty but I struggle to see how any of the ingredients or quality of the menus are worth full price? They were quick to give me a refund but defaulted it to Hello Fresh website credit. I asked for it to be sent to my bank account straight away instead and they agreed.

Do yourselves all a favour, find some of their recipes (or anyone elses) and buy the ingredients yourself! Shop local too!

I had a gift voucher for three meals for two weeks.
The first box arrived ad planned. I had a notification saying my next box was due ti be delivered on 5 Dec. Within the same email I was advised I need to cancel my subscription by 30 November otherwise I would be charged for my next box. I did not want to pay for any further boxes, so I cancelled my subscription. Hello Fresh did not send my second box, because they said I cancelled. I have just spoken to someone on their Customer Service chat line and they are refusing to send me my second box. I am really upset about this and I cannot understand why they are forcing me to cancel my subscription and not delivering the box that has been paid for. I do not recommend anyone buy this as a gift as Hello Fresh do not honour there obligations under the contract. I will certainly never deal with them again.

Avoid this joke of a company that takes your money before you can even see what's available, and then refuse to refund you when you cancel the order & subscription long before their so called order deadline but make a whole host of excuses that the order or subscription has not been cancelled even when using the links provided on their own site, absolute low life!
I personally know friends and family that use it have used this service with mixed reviews, mostly pathetically small servings, items missing and meals not even delivered and a serious lack of customer support to rectify any concerns or issues once the have taken the money for so called meals!
There are far better food box deliveries on Google with far better service and reviews than this joke of a company.
Sooner this lot disappears the better for everyone!
Watch for the pathetic response stating they did everything they could to help and offer a 50% refund when they're clearly in the wrong.
Just another sham of an online company that hides behind the internet providing a terrible service and charging too much money for the insult!

Customer Support is polite but useless. CS can't stop affiliate spam despite many requests via chat, email, and even phone — some "elevated" to a supervisor or "expedited". CS refuses to provide any contact info (beyond Customer Service) to marketing, affiliate marketing, or management. CS refuses to provide details about affiliate program spam policies.

The HelloFresh website does not provide an easy opt-out that actually works. (HelloFresh did eventually add a postal junk mail opt-out form that has an optional email field hidden at the bottom, but it is ineffective. HelloFresh site opt-out list now includes some other HF brands, but the form has to be submitted separately for each brand — and requests are ineffective.)

HelloFresh affiliate marketing is out of control. They incent spam and do not care/fail to supervise their spamming affiliates. I receive one to four HelloFresh brand spam emails six or seven days a week, plus those from other HF brands despite numerous chat, email, and phone requests.

HelloFresh Brands: HelloFresh, Green Chef, Every Plate, Factor_, Good Chop, The Pets Table

First order was discounted. You'd think they'd get it right but half way through the week items were missing. Obviously it looks like a regular occurrence as you go on line and state missing items and you get a credit on your account. Today (despite cancelling my subscription a box arrives)!
So I speak to customer service and say I'm happy to accept the box (on the proviso they refund me the £11.38 credit for the missing items) off the balance they say I now owe.
£30.86 for box I did not want
Minus £11.38 refund for missing items
Equals balance of £19.48
Chat to customer services who refuse to confirm £11.38 has come off balance and cuts me off chat!
Could someone with authority please contact me from your organisation.
Today they take £30.86 out of my account but Refuse to refund me! Please get someone in authority to contact me not your bog standard review reply

Their sauces are full of vinegar and if you are not used to add an exaggerated amount of vinegar on your food you may struggle eating your meals from them.
The fresh vegetables that came in for my meals were not as fresh and would spoil in the fridge after a couple days, so I ended up cooking more meals than needed so my veggies won't go off.
As I forgot to choose my meals for 1 week, when I called for support I was not given a choice for my next week's meals, so I got what they decided to send me off disregarding my right to eat things I would enjoy. The customer service person I spoke to was very good at showing me the fine print and to reinforce it, disregarding my pure human forgetfulness. They would not even understand if you need to delay or cancel a delivery with 4 days' notice.
It is actually much cheaper to work out a menu planner and buy your produce from a store that can do home deliveries and your produce will be much fresher and you will have more understanding with regards to delaying or cancelling your delivery.
Their recipes are simple and insist on simple steps a bit too much, which can be annoying if you are used to cooking on a daily basis - for me it felt like assembling an Ikea piece of furniture.
But my main issues were with their customer service that had no understanding and when I forgot to choose my next week's meals, or when I needed to cancel a delivery with notice. I also found it hard to cancel my subscription with them.

I've been a subscriber of Hello Fresh for several years. I used to think they were a reputable company. NOT anymore. My recent experience has led me to believe that HS has incorporated some very shady and dishonest practices. Hello Fresh emailed me a 50% off coupon. I went on their website to choose my 3 meals, but when I went to check out, I found that the 50% off coupon was not applied. I then went on HF's chat line and the agent assured me the coupon would work. It didn't. I then went on chat 5 more times, each time I was told the coupon would work, but it didn't. Completely aggravated, I tried to cancel the order because the coupon didn't work. I went back on Chat AGAIN and demanded that my order be cancelled. The agent wrote that my order was cancelled and I would not receive a box. I took a picture of the written chat conversation cancelling my order 5 days later I received a Hello fresh meal box, and found I was charged full price. I called them twice to request a refund. The agents were very rude and refused to provide a refund. Now I have 3 meals I didn't choose and didn't want and I had to pay full price. Hello fresh lied about the 50% coupon, lied multiple times telling me the coupon was valid, and lied about cancelling my order. They then used my credit card to charge me full price. Hello fresh refuses to take any responsibility for their dishonesty. Their goal was to send me a meal box and charge me full price. It was all a scam. I cancelled my membership and will never order from them again. There are numerous complaints about HF online. If you are considering becoming a subscriber of HF, you might want to spend some time reading reviews. Hello fresh sucks people in with their offers. Then they ignore you if there are issues and they will find ways to rip you off. They are a very shady company.

The products/ingredients that the sell you guys are not always good a lot of meat & vegetables that they give are bad & this company will still give their customers them. I was in the main warehouse in Newark New Jersey Also the people that work there are disgusting they will drop your products on the floor & still give it to the customers please be careful it a lot going on at Hello Fresh please be careful eating their products.

Terrible customer service. I spoke with someone in July who told me I had UNTIL Oct 31st to cancel my subscription. Then when I got charged on the 27th I called to see why, they said "no you need to call BEFORE the next shipment date." I contacted customer service (who had the convo on file) and they did nothing to help the 79 dollar charge I was issued, for something I did not order. This is not the first time I've had bad customer service with them

Purchased products from this company. Someone (presumably from inside the company) stole our credit card number and then refused to credit and never once apologized. This happened twice for over $1000!

Do not do business with these people!

We've been with hf for over a year. It started good but the quality has went to crap. More then 3 times I've got carrots that I could bend to a u. I have carrots in my fridge for over 2 weeks that don't do that so they sent months old carrots. The diced chicken is horrible. Cut into inconsistent tiny pieces. I just got pork chops that wernt even chops. They were the end. And obviously old. I'm almost done with them. I never complain publicly but it's getting ridiculous. Don't get me started on the tiny garlic cloves. I just don't understand how an employee could package the carrots I've got without basically saying fu to the customer..

I can tell this company is scam. Even thought I used to use Paypal to avoid this kind of situations it seems that Paypal is not a secure source of Payment anymore. There is no way that I received a coupon for a free sample and while trying to claim it I was asked to setup an account, introduce a source of payment (which I had Paypal) and being charge without finishing my order. I did received three emails from them, #1 welcome email, #2 asking to finish my order and giving me a borderline time 11;30pm, #3 Paypal email on the borderline time announcing a $91.10 charge on my account for items I even didn't choose. I didn't finish the order because it was not free at all, and because I didn't like what they were offering then, I called to cancel the next day after I did realize they have made an order for me. I feel ripped, abused and think they are doing this under Paypal's consent because I have scaled a dispute that Paypal had closed without reimburse my money.

My very first order was beyond disappointing.
1. Like others have reported, the quality of the produce was so poor, I was left with ingredients that I could not use and that had to be put in the compost bin or ones that were so underripe, they had zero flavor and also ended up in the compost bin.
2. The packaging is a joke. While they do use recyclable cardboard, they also use single use condiment packaging entirely made out of plastic material that is NOT recyclable. They claim that "Your box can stay out of the fridge for up to 24 hours from delivery. Even if the ice packs melt, the vacuum packs help to isolate the cold air to keep foods fresh." This might be true if the box was tightly packed in an appropriately sized box for the shipment, however in my case, there was more air than product so everything was already warm by the time it arrived. Additionally several of the condiment packets burst in shipment so everything was a mess and it left me without those ingredients to use.
3. Reporting the damage presents itself as "easy" however, this is where the con game kicks in. They do NOT stand behind their methods. Once I reported everything, I was told the only thing they could offer was a "credit" on my account, however, credit could not be used until ALL of my discounts were used up first. (Discounts are assigned when you sign up.) I would have had to spend around $700+ before I could get my refund of $50 for a low quality grocery delivery. (My first order cost around $90 including shipping.)
4. If one wants a well rounded, better tasting quality meal, HelloFresh adds on a surcharge - even if it is just a chicken dish. Also, in the end, one still has to COOK the meals so there really isn't that much convenience.
Given the poor quality produce and the unsatisfactory refund remedy, I cut my losses and cancelled my membership. In the end, I find that I can get the same recipes online, receive a higher quality produce and other products and at a lower cost using my local grocery store service AND produce meals that are more interesting and flavorful than what they put together. Save your money and if you struggle with creating meals, take a cooking class instead. Buy local groceries. Better for the environment, supports your local businesses and is more healthy food.

I'm profoundly disheartened and hurt by the company's deplorable actions, as they have squandered my time and wrongfully extracted my funds.

Allow me to elucidate the situation further: during my vacation, I dutifully cancelled two delivery orders, yet they audaciously levied a £67 charge and falsely asserted that I had reactivated the cancelled delivery. What compounds my frustration is the stark apathy displayed by their customer service agents towards my complaint and refund request. To make matters worse, they insist on their inability to cancel the order, despite its status as neither prepared nor shipped. My efforts to reach a higher authority were in vain, as I was denied the opportunity to speak to a manager. This situation reeks of fraudulent activities, and it is painfully evident that the welfare of their customers holds no significance to them. Their customer service, in a word, is abysmal.

Regrettably, I was left with no recourse but to escalate the matter by reporting this fraudulent charge to my bank and promptly terminating my subscription to prevent further complications.

I earnestly advise against engaging with Hello Fresh to spare yourselves the distress I have endured. From my perspective, their cuisine is overpriced relative to its quality. While their recipes may be passable, the portions are woefully inadequate, and the quality of their meat and ingredients leaves much to be desired. It is my firm belief that superior culinary experiences, at a more reasonable cost, can be readily obtained through the use of a simple recipe book.

My curiosity is piqued by how Hello Fresh will address this complaint, and I hope they take measures to rectify their lamentable customer service.

Disclaimer: this is a personal opinion review.

I have received expired food from them. And I have been charged for boxes I never received! When you call the customer service they simply say it has been processed so we won't give your money back!

I received word that HelloFresh was now offering meals for one. So I looked into my old account to see what they had to offer and did not see they had meals for one. Apparently when you go in there and you look at what their specials are and click on it you automatically reenroll and they'll send out a box and charge you. They sent it to a house that I lived in three years ago. Customer service to try and get it changed was horrific. I was not able to get any changes made it through them. Unbelievable horrible customer service. I was very interested in doing the meal for one, but HelloFresh will never see me again or anybody I know I will spread the word to my dying Day...