HelloFreshReviews 804

Food looked nasty, tasted even worse, it was tainted. Hello fresh has no fresh vegetables, in fact hardly any veggies at all but if you do get some they're spoiled. One week after eating this food, I got a bad GI bug requiring me to get a 7 hour surgery in a hospital. Stay away for real

Once you sign up it's very hard to make changes in time for your next delivery. They don't send a reminder email that you need to do this within a time frame to ensure you don't get foods you don't want! I think that's their big mistake and I will not be using them any further.

The food arrived damaged due to poor packing without any care, respect to the food or customers. I never have any issue when ordering from other other suppliers.

My first meal contained salmon. It was sealed in a package and when I opened it there was no odor it was so fresh and delicious. I'm very impressed with this company.

Products provided that can be bought very cheaply, and of not good quality. Very disappointed. Also sent meat based meals when specified as vegetarian. Dreadful.

Food delivery are not great in Industrial area as the food delivery will left on sidewalk unattended to rats with my case. Hard to cancel even with numerous attemps via-email seems unhonour. Food are not prepared and need full cooking in all cases. Disatisfaction from deliveries to professtional help. Not recomanded to anyone who does not have cooking facility, personal attentive to deliveries, food are not really great and doubt about sanitatary as despatcher will leave food packages on addressee vacnity unnotice.

The produce is awful, they charger you for the next weeks box before the current one has arrived so if you're dissatisfied you still have another week to endure. While paying for the privilege. Not cool. Their customer service is very inconsistent. Some people you speak to are helpful some are rude and don't want to do anything to help. The app is glitchy, I've skipped weeks and they've still charged me and sent to box with no way out of it. Absolutely ridiculous.

To start off they advertise false coupons saying that you'll be getting free meals and end up charging you for it. I tried calling them to explain I wanted to cancel my subscription and that I was charge for it when I was supposed to get free meals and they keep hanging up on me. I cancel the subscription and received an email it was processed and every week they keep charging me for meals that I did not order or authorize them to charge me. The customer service is extremely disrespectful every time I tried to talk to them they will hang up! This company just want to take your money and will charge you without your permission! I had call them 6 times for 6 different transactions that I did not authorize them and they hung up

So we kept getting these mail ads for HelloFresh and decided to try them. Bad move. First, they sent an email after the date of arrival of the first "Free" box which never arrived saying that the "carrier notified them that the box had been lost or damaged". I attempted at this point to cancel the subscription which I finally managed to do. No answer at the number provided to call with problems, no response from the auto-mated chat bot, and they are still sending emails saying my package will arrive. This is week two, and neither the first or second box have arrived. DON'T WASTE YOUR TIME OR MONEY.

Signed up for a subscription to view the meals on Feb. 10, didn't see anything I liked, and canceled my account in less than an hour. Then today, I get a message saying my first box will be arriving soon!? My debit card was charged after my account was closed. I had to contact HF customer service, request a refund (5-7 business days), confirm this won't happen again, and now I'm going to wasting food I didn't want in the first place! Total scam!

They double charged for my weeks all the time. No one would ever get my refunds done even with proof. They stole $600 from me and all they could do as a refund is $91.50. They will continue to take money from you and refuse to help or do anything about it. I had to cancel my subscription and I'm willing to bet I'll get another charge after I've cancelled.

I clicked on the discount link and its automatically reactivated an account i have not used for 3 years. Took the money out of my account and i contacted them straight away! I was told its not possible to cancel or choose dishes! Absolutaly ridiculios! So i paid for something i cant eat as one of dishes is beef and i dont eat beef! They say you can edit up to 5 days before delivery date but i clicked on the discount 5 days and 2 hours before delivery.

We received our 1st box Thursday, canceled within their time period and still charged us, that's how they make their money! Complete scam and they're con artists! Don't buy! Will be making our own meals again. Thought this would be convenient since we are due with a baby and it was the opposite. When I called to get my money back for them charging me for yet another box after I had cancelled, they will put you on hold every time you talk about the issue in hopes you let it slide, literally 5-10 min at a time this happened 4 times. Then they claim that there's nothing they can do because the box is sent. Which isn't my problem, companies like this is the reason why America is falling apart, your word means nothing anymore, big corpos taking $ from middle class families what's new. It's not convenient, it's not fresh, it doesn't taste great, and they customer service & helpfulness to their consumers is TRASH. 0/10 stars!

DO NOT BUY FROM HERE! I received a free welcome box from a friend. The food itself was fresh, 2 out of 3 of the meals tasted great. However the portions were really small. There was no food left after me and my boyfriend cooked the 4 portions meal even though we eat the normal amount. After I canceled the subscription they took 54€ from my bank account. Called customer service and they told me they're gonna refund me the money thankfully so I hope they were telling the truth. I've heard about this happening to other people too so do not buy from here.

Hello fresh have taken £50 out of my account whilst I had a look last week at their meals - they said I re subscribed when I didn't. I didn't choose any meals from them or place any order. Having a box delivered at 10:30-11:30 today. I have never been so angry in my life.
Offered me £10 refund. Which I declined. Manager calling me back in A FEW DAYS. How disgusting is that! Also didn't get any email confirmation of order- he said 'they don't really do that'. How appalling. I'm so angry and £50 down with a food box I don't want and have no idea what's in it. He said they generated an order for me because I was too slow in checking out - so they chose my meals.

Our children gave us a gift certificate for this. What a nightmare trying to use it. Their website is horrible to navigate around, we still had to pay our own Money for delivery fee which they wouldn't take off the gift card. Customer service was horrible. The meals are terrible and so overpriced it's insane what you pay for. Portions are so small, I could buy meals for a whole week for what they charge for 1 meal. I don't know how anyone like this or thinks it's a good service. They also have everything extra that you have to pay more for and again couldn't use gift card for those. So for a gift from our kids who thought it would be nice we ended up paying over 50 just to try and use it. Still trying to cancel and getting run around. What a terrible company

First off it's not fresh. The recipes aren't very specific. The meal plans are not good. Poor quality food terrible tasting do not waste your time or money. I wish this is something I never did.

I love when I can come home from work and not have to think about dinner
Recently I have notice the meat quality has been crap.
The diced thighs ( which normally I wouldn't eat) were gross and now for sure I will never eat. The chicken has been loaded with fat
And recently the vegetables have been soggy, I always have extra on hand on the event this happens

I used hello fresh years ago. In November 2023 (after their profit warning and share price collapse) I got a sales call. I declined the offer they were selling. But they began charging me and sending me boxes every week immediately after. I kept emailing and calling to stop the orders but they kept coming. And now they are refusing to refund me boxes I never ordered.

My sister got me a $100 (virtual, sent via email) gift card for Christmas. She had done this with Blue Apron before with no issues. I set up my account with HelloFresh and everything seemed good. I was a couple days from them shipping my first box. I received an email out of nowhere saying they were sorry to see me go. I logged in and saw that my account was cancelled. Everything was wiped out. I contacted help and they told me I had cancelled my account, which obviously I did not. They said they would set it back up, but when I wanted to make sure they applied the gift card, they said that was already used and I couldn't apply it again. It was outrageous. I had the code and everything. I had not received anything from them. I asked to have a supervisor call me. Three times I was promised a call with no follow up. They are thieves. They kept offering me little discounts as if that's as good as the 100 dollars my sister spent on this. No.