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HebeosReviews 5,177

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,854
This company does not typically respond to reviews

Instant Feedback

11,291 reviews
Nevada
1 review
0 helpful votes
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Return it
April 8, 2023

Dress it not like the picture I ordered because it was going to be dress for wedding and no the material it no like picture complet different

Date of experience: March 9, 2023
Michigan
1 review
0 helpful votes
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Great Service & Product
March 9, 2023

I initially had trouble ordering and the customer service assistance via email worked great! Love my dress!

Date of experience: March 9, 2023
New Jersey
1 review
0 helpful votes
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Not satisfied
March 9, 2023

Dress was too small. Beads looked too fake. Not happy with dress

Date of experience: March 9, 2023
Michigan
1 review
0 helpful votes
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Love my dress!
March 9, 2023

Easy to use website and many different styles to choose from.

Date of experience: March 9, 2023
Qatar
1 review
1 helpful vote
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TERRIBLE QUALITY AND SERVICE
April 8, 2023

I bought a wedding dress from Hebeos and the dress looked nothing like it showed on the picture! The material was cheap and see-through and they got my custom size completely wrong. Do not buy from this shop. I tried to get a full refund and they refused. Complete waste of money and time!

Date of experience: March 9, 2023
North Carolina
1 review
0 helpful votes
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Prom Dress
March 8, 2023

I wish there were more reviews that had pictures with them. Or just more reviews in general.

Date of experience: March 8, 2023
Nebraska
2 reviews
0 helpful votes
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Terrible dress
April 7, 2023

My dress had two different size cups for the breasts that were sewn in at two different heights. I am very disappointed with my order. Also only getting a 35$ refund since y'all won't take it back and send me a new one.

Date of experience: March 8, 2023
Florida
1 review
0 helpful votes
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My experience was a good experience it was a smooth process and my order came in a timely manner.

Date of experience: March 8, 2023
South Carolina
1 review
0 helpful votes
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Dress
March 8, 2023

Easy and quick very good material!
The dress fits great. Sparkle. Very nice

Date of experience: March 8, 2023
Minnesota
1 review
0 helpful votes
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Great experience
March 8, 2023

We were kept updated during the whole process, including arrival date. It even arrived early!

Date of experience: March 8, 2023
Minnesota
2 reviews
0 helpful votes
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Easy
March 8, 2023

It was very easy to order from the site, it got to me quickly and was exactly as pictured.

Date of experience: March 8, 2023
California
1 review
0 helpful votes
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Lovely
March 8, 2023

They have very well prop services.fast email return..

Date of experience: March 8, 2023
North Carolina
1 review
0 helpful votes
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Bridesmaid dress
March 8, 2023

Great website. But you definitely need to be measured first especially if you don't have that Instagram body.

Date of experience: March 8, 2023
North Carolina
2 reviews
0 helpful votes
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Dress
March 7, 2023

This Dress is really nice, however it is extremely heavy in weight!

Date of experience: March 7, 2023
Florida
1 review
0 helpful votes
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March 7, 2023

………………………. ……………. …………………………. ………... ………….
….

Date of experience: March 7, 2023
North Carolina
1 review
0 helpful votes
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Size Issue
March 7, 2023

Dress arrived in a timely manner. Dress appeared to be made well, but the dress was too large. I measured my daughter before ordering, she was exactly a size 2 - the size we ordered.

Date of experience: March 7, 2023
Georgia
1 review
0 helpful votes
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Beautiful Dress
March 7, 2023
Updated review

The company has a wide selection of dresses for all occasions. My only complaint is the return policy. I am between 2 sizes and wanted to order both to see which one fit best, but due to the return policy, I decided to go with the larger size and have it altered.

Date of experience: March 7, 2023

The selection is wonderful
February 15, 2023
Previous review

The selection is wonderful.

Date of experience: February 15, 2023
Louisiana
1 review
0 helpful votes
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Just an OK
April 6, 2023

Dresses were priced reasonably but now I am trying to return one of them and it seems to be a difficult process.

Date of experience: March 7, 2023
California
1 review
0 helpful votes
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Not what's pictured
April 6, 2023

The worst store EVER! Order a dress it did not look like the picture, I didn't order the custom size so I was under the impression that I could just return it no big deal… well that's NOT the case, they don't offer shipping labels so I would have to pay $400 to ship it back to get a refund and the dress was only $150 plus $40 shipping! So now I'm stuck with a dress that doesn't look like the picture and they aren't helping deal with it! I WOULD NOT ORDER FROM THEM! Bad business!

Date of experience: March 7, 2023
Virginia
1 review
0 helpful votes
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Horrible customer service
April 6, 2023

This company refuses to let me return a dress that came with the lace cut up. They even had the nerve to tell me to get it altered! You can't fix cut lace that shouldn't have come cut!

Date of experience: March 7, 2023