Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Dress it not like the picture I ordered because it was going to be dress for wedding and no the material it no like picture complet different
I initially had trouble ordering and the customer service assistance via email worked great! Love my dress!
Dress was too small. Beads looked too fake. Not happy with dress
Easy to use website and many different styles to choose from.
I bought a wedding dress from Hebeos and the dress looked nothing like it showed on the picture! The material was cheap and see-through and they got my custom size completely wrong. Do not buy from this shop. I tried to get a full refund and they refused. Complete waste of money and time!
I wish there were more reviews that had pictures with them. Or just more reviews in general.
My dress had two different size cups for the breasts that were sewn in at two different heights. I am very disappointed with my order. Also only getting a 35$ refund since y'all won't take it back and send me a new one.
My experience was a good experience it was a smooth process and my order came in a timely manner.
We were kept updated during the whole process, including arrival date. It even arrived early!
They have very well prop services.fast email return..
Great website. But you definitely need to be measured first especially if you don't have that Instagram body.
………………………. ……………. …………………………. ………... ………….
….
Dress arrived in a timely manner. Dress appeared to be made well, but the dress was too large. I measured my daughter before ordering, she was exactly a size 2 - the size we ordered.
The company has a wide selection of dresses for all occasions. My only complaint is the return policy. I am between 2 sizes and wanted to order both to see which one fit best, but due to the return policy, I decided to go with the larger size and have it altered.
Dresses were priced reasonably but now I am trying to return one of them and it seems to be a difficult process.
The worst store EVER! Order a dress it did not look like the picture, I didn't order the custom size so I was under the impression that I could just return it no big deal… well that's NOT the case, they don't offer shipping labels so I would have to pay $400 to ship it back to get a refund and the dress was only $150 plus $40 shipping! So now I'm stuck with a dress that doesn't look like the picture and they aren't helping deal with it! I WOULD NOT ORDER FROM THEM! Bad business!
This company refuses to let me return a dress that came with the lace cut up. They even had the nerve to tell me to get it altered! You can't fix cut lace that shouldn't have come cut!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.