Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Shopping was great, checking out was a little difficult. Should make it easier for people who just want to pay with a credit card who don't have pay pal.
They double package so it doesn't get wet, but they also but the dress inside out so it doesn't get damaged
The material is very uncomfortable, the front lace rubbed my neck almost raw after 20 minutes of wearing it. It's also very stiff, making movements difficult. I can not lift my arms above my chest without thinking it is about to rip.
Description of dress was not the same as picture.now pray I am able to find another dress before my big day I will never order clothing of any kind from this site again
Shipping took a while and the dress we received was pretty BUT not exactly as pictured. There were a few differences. My daughter still loves it though and will be wearing it to her prom.
It was very easy to place the order and the dress came during the timeframe advertised. The dress just wasn't what I expected.
I have searched for many dresses but this one keeps standing out. Apparently, it must be the one.
Ordered my gown. Received my gown. Didn't care for the plastic looking rhinestones on the front of the gown. So I requested a return. Three days later I got an email. Asking for pictures. An what was wrong.
My reply was as stated about. Plastic rhinestones. Submitted the form. Never heard back. Tried again. Nothing. Three times a charm right. Nope nothing. Do not buy. Can't return. Very disappointing.
The dress I ordered arrived when it needed to, however I didn't receive a shipping email. The dress itself looks great on but the zip is small and fiddly which makes it quite difficult to use. Overall, the dress is gorgeous and I would recommend Hebeos as a company.
My dress came before they said it would come. For them not to have the person there to make the dress to size, they did a good job of closely getting the dress to fit with only given measurements. Of course there are a few alterations that has to be done, overall the company was very prompt, professional, and are good at what they do.
Easy website to use. Notifications sent along the tailoring and shipping process.
Took about two weeks was delivered right to the door
My dress does not fit and I need to return for a refund. I am having problems trying to find out how I return the dress.
Good product, arrived as promised. Very nice and my daughter is thrilled with it.
Overall great quality. Love the material and the design.
Amazing experience. Dresses exactly like I ordered. They are the perfect fit and look even better on!
Previously explained. Poor construction on the bottom of dress.
Very beautiful and good quality fabric. It also came in a good time matter.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.