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HebeosReviews 5,162

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,838
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11,278 reviews
Connecticut
1 review
1 helpful vote
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LOVE! LOVE! LOVE!
April 17, 2018

The dress fit me. Got custom size. The dress is a stretchy material. As I would have liked for it to be a little tighter in the stomach /waist area. I was overall comfortable and planny of space for it to strech. Got compliments all night. LOVE HEBEOS.

Date of experience: April 17, 2018
Colorado
1 review
1 helpful vote
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This is so great for the price! The only thing, is it will need to be hemed it is very long but not enough to knock it down a star! It's thick material and it so great for the price!

Date of experience: April 17, 2018
Tennessee
1 review
0 helpful votes
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Loved it!
April 17, 2018

First time buying a dress online. It fit perfectly as I wanted, comfortable, it hugs your curves great and it's long enough to cover your feet even with heels. I would buy it again in different colors.

Date of experience: April 17, 2018
Texas
1 review
25 helpful votes
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Refund Continued
April 17, 2018

I previously posted a review on how this company refuses to honor their refund policy. I am eligible for a refund because they falsely advertised their product on their website. The product description did not match the dress that showed up at our house. I am initiating a complaint with the Federal Trade Commission in the United States. This is our government agency that regulates e-commerce. I am also posting information on how to file a complaint on an international e-commerce company. If you have had problems with this company, I urge you to post a negative review EVERYDAY so that their rating goes down. I also urge you to file a complaint in your native country with the proper agency and with the international agencies listed below:
There are conflicts between international e-commerce laws. Many countries have used the UNCITRAL Model Law on Electronic Commerce in order to establish uniformity in the application of e-commerce regulation. The International Consumer Protection and Enforcement Network (ICPEN) was established for governments and organizations to deal with issues concerning cross-border transactions. The econsumer.gov website became part of the ICPEN network in 2001, and is a location where e-commerce violation complaints can be submitted against companies. Various e-commerce laws have been passed by coalitions like the European Union (EU) and Asia Pacific Economic Cooperation (APEC). Nations that carry great economic impact (e.g., China, United Kingdom, and Australia) have their own national e-commerce rules and regulations. From a practical standpoint, each business should track its transactions in foreign nations to determine if it has exposed itself to prosecution under international laws, and know what that nations laws are, and understand the treaties that may affect disputes that would arise from its cross-border transactions.

Date of experience: April 17, 2018
South Carolina
1 review
1 helpful vote
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The dress was amazing! Fit just like I wanted and I got so many compliments on it! Im 510 and had on 4 inch wedges and it was still dragging the ground. It was just like the picture and just as perfect!

Date of experience: April 17, 2018
Arizona
1 review
1 helpful vote
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Love it!
April 17, 2018

I ordered this dress for my daughter's prom. This is the picture! It was exactly how she wanted it! Thanks so much!

Date of experience: April 17, 2018
Iowa
1 review
0 helpful votes
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The fit was perfect
April 16, 2018

The fit was perfect. Had to press it down from being wrinkled in the package but once it was steamed everything fell in place. Would definitely recommend

Date of experience: April 16, 2018
Pennsylvania
1 review
0 helpful votes
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This dress is absolutely beautiful. My daughter wanted one of the dresses that was two pieces and showed the stomach. I was worried about how that would look for a 16-year-old. But this dress has a high waist and is very flattering without being too sexy for a young girl. I was very happy with the look and my daughter was so happy with how it fit her so well. It was a little too long but can easily be altered. It's an amazing dress!

Date of experience: April 16, 2018
Delaware
1 review
1 helpful vote
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Love it
April 16, 2018

This is a beautiful dress, I ordered it for a sorority formal and it fit like a glove. The quality is great, it is heavy but bearable. I highly recommend purchasing this dress, it looks very high quality and much more expensive in person.

Date of experience: April 16, 2018
Canada
1 review
4 helpful votes
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I ordered a lavender dress but I received a blue dress past the shipping due date. I am asking for a refund yet I am still waiting on their slow responses. I HATE this colour. I had to pay extra shipping fees for a dress that I did not even order. REPORT this website, please.

Date of experience: April 16, 2018
Georgia
1 review
1 helpful vote
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Amazing dress, came super quick! I'm 5'8 and 170 lbs and I ordered a custom size. Fit perfectly! The material is pretty heavy/tight but it was still very comfortable and easy to move around in!

Date of experience: April 16, 2018
Iowa
1 review
0 helpful votes
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Amazing!
April 16, 2018

Very nice service. I got the dress a week early and it fits amazing. Could not be happier. The only flaw was the color was not as dark as the burgundy picture, however, still beautiful and not dissatisfied whatsoever.

Date of experience: April 16, 2018
Oregon
1 review
0 helpful votes
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The dress was very pretty and looks just like the picture! I was worried the v-neck would be too low but I had no issues (however the bra cups were kind of hard which was weird but it was fine). It was exactly as I expected and I loved it!

Date of experience: April 16, 2018
Oklahoma
1 review
1 helpful vote
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The dress was absolutely beautiful and I sent in my custom measurements and the color I wanted and they did it all for no extra charge! The dress arrived very quickly. I highly recommend this dress.

Date of experience: April 16, 2018
Virginia
1 review
0 helpful votes
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Perfect for Prom
April 16, 2018

We were very anxious to purchase this sight unseen, but we sent my daughter's measurements in and they tailored it to fit her! Absolutely no alterations needed! She loves it, it's high quality, and it fit her perfectly. Not to mention the amazing price! Would definitely recommend!

Date of experience: April 16, 2018
Colorado
1 review
1 helpful vote
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It arrived 2 weeks and a half before we need it. Its perfect! It was definitely made just for her and fits her wonderfully! She is so thrilled and is looking forward to her special day. All we have to do is steam the wrinkles out and she is ready to go. Thank you so very much! We love it!

Date of experience: April 16, 2018
Illinois
1 review
0 helpful votes
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I bought a prom dress for my daughter. She loved it so much! Very beautiful dress. High-quality fabrics and fit true to size. Highly recommend hebeo.com

Date of experience: April 16, 2018
Minnesota
1 review
4 helpful votes
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Cheap material
April 16, 2018

I ordered my daughter's prom dress about 6 weeks prior to prom. We measured her and placed the order. I didn't think much about it until I started looking on their website a little more. No phone number and all of the reviews are 5 star seemingly written by the same person. I started to inquire about the dress and got a standard response that it was being worked on. It did actually ship a few days later than expected, but still in plenty of time. We received the dress and went to try it on. The color was teal and we ordered dark green. The material was so cheap I couldn't believe it. Think of cheesecloth and that's the kind of material on the top. It was so itchy, that my daughter had to take it off right away. The dress was several inches too long. The top was lopsided and too loose. It was so ugly and uncomfortable that we decided to go and buy something else. I've asked for a refund, but no response yet. I'm not optimistic that I will get my money back. Lesson learned. I hope you don't make the same mistake. This company is a rip off.

Date of experience: April 16, 2018
Wisconsin
1 review
0 helpful votes
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Amazing & Beautiful
April 16, 2018

I ordered my dress on March 31st & paid for Rush order so it could be here before April 15th, my dress came today & it is beautiful same color & fits just right I do have to get the dress a little bit snatched so that it could snug The dress has a small smell to it but other than that its amazing I will be ordering from Hebeos again if needed.

Date of experience: April 16, 2018
Florida
1 review
8 helpful votes
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I ordered a dress and received it on time; however, the dress way too small and had something on it. I reached out to Hebeos on five occasions in four days and did not receive a response. Do NOT let them steal your money. Even if you have the dress and they won't take it back, if it's damaged and/or doesn't match the description of what you ordered, YOU HAVE RECOURSE! Provide proof that you attempted to resolve the issue with the merchant (emails/chats/pictures) and dispute the charges with your bank. Visa "it's everywhere you want to be" and because of that, a charge back can be issued. Don't let them steal your hard earned money.

Date of experience: April 16, 2018