HebeosReviews 5,167

Purchased a dress for my daughter when I received it it was not as pictured and was way too big (went off their size chart) and there was a defect in the fabric. I contacted them the next day asking to return they asked for pictures I sent them got an email saying they would refund 5% which is $2.50. I refused quoted their return policy and that I filled exactly what it said but got an offer for 10% then 15 then 25 currently at 30%. Do not buy from them it says its a UK company but billing only the dress came straight from Hong Kong so buyer beware I was lay told to take it for alterations what they are offering to refund would not even cover them and a seamstress said the material underneath is damage cant fix.

OUTSTANDING SERVICE AND QUALITY. This dress is stunning! I was worried it wasnt going to come in on time but I emailed the company and they rushed the delivery for me without charge. I would 100% recommend this dress, especially for the price!

I ordered a dress for my sisters wedding, I ordered it well in advanced so I wasn't really in any hurry. It came within 3 weeks. And Right away I noticed it was cut too short. I contacted customer service about the problem and they would only offer 15% for a mistake (they assumed it was my fault) after email back and forth (2 weeks of conversation and talking to a number of reps) they told me I ordered hollow to floor 59in, the dress I received was 48in. And in response, they tell me "sorry we can only do 15% discount and go to a trail to fix it." First this was not my mistake. Second, this dress altogether costed me 200$ and they suggest I should go to a tailor, how is a tailor going to make it longer. I will have to dish out more money.

This dress would have been perfect if the length was correct. I am super sad about the situation and now I am stuck with a dress that only comes to my ankles.

HEBEOS absolutely DOES NOT CARE ABOUT THEIR CUSTOMERS

I ordered this dress and it came almost two weeks before it was supposed to! It fit great but I had it tailored to where the straps that tied together were removed but overall I loved the dress. Thank you

This dress is amazing! So pretty in person! It was a bit long but just get in tailored if its to long for you. It arrived on time and the measurements I put in were perfect and it fits me well.

Ordered a wedding dress because it looked light weight and informal (able to wear again)
Recieved a formal wedding dress that does not match the photo- lace in the photo is actually an applique on satin on the dress recieved. Tried to return with them- they want to split alteration costs (as the dress is a little small) but before I tried it on it didnt look the same. It is a beautiful dress if my wedding was not outside and informal.

I ordered a dress from here and when it arrived it fitted apart from the arm straps were too short. When I put the straps on the cups for the boobs were up on my shoulders. I have had several other people try the dress on who have all had the same issues. I sent photos to hebeos and they have offered 25% discount. I have told them that I cannot accept this as the dress would cost more than that to get altered and the quality is so bad Im not even sure that would be possible. I have asked them countless times to advise how I can return the dress for a full refund in line with their terms and conditions as the dress is faulty and misshaped but they have refused and are now ignoring my emails. I am absolutely disgusted with this service. THis has caused a great deal of upset as I need the dress to be a bridesmaid. I have contacted trading standards in relation to this issue.

I am trying to return an item. In order to return the item I have been asked to measure my child to ensure I ordered the right size. I ordered a size 10 ( which is my daughters size) I am returning the item as it is too long and I am not satisfied with it. I am now being ignored in emails and unable to get a return address. Despite my consumer rights I feel I will need to take this to trading standards in order to get a refund which I am entitled to if not satisfied with item.

Beautiful dress, thick and heavy, quality construction. Very long on me (I'm 5'3) so next time I'll order custom-made to save on alteration. Love it!

YOU GUYS ARE A BUNCH OF $#*!S. YOU KNEW I NEEDED THIS DRESS FOR TH 6TH OF JUNE BUT YOU MAIL IT OUT ON JUNE 4TH KNOWING I WOULD RECEIVE IT LATE. IM SOOO MAD RIGHT NOW AND I WANT MY $#*!ING MONEY BACK! IM SENDING THIS $#*! BACK AND I WILL NEVER DEAL WITH YOU GUYS AGAIN.