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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
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11,291 reviews
Louisiana
1 review
1 helpful vote
Follow Naomi M.
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Total of 11 bridesmaid dresses were purchased for my wedding. Every dress had flaws, misfit, and needed alterations. We ordered both standard sizing and custom sizing and still EVERY dress needed alterations.
Most straps were not the same size, and dresses were too long or too wide. Some of the dresses the liner did not match up with the slit on the dress.
The savings of the dress prices was not experienced due to alteration costs.
The color was more PEACH than light PINK.
Even the junior bridesmaid (children dresses) needed alterations.
Poor fitting dresses.

Date of experience: April 28, 2021
Washington
1 review
0 helpful votes
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Bad quality
May 28, 2021

Looks nothing like the picture and i got the smallest size and it still is big and im not that skinny. Like your sizes need to be accurate.

Date of experience: April 28, 2021
Florida
1 review
0 helpful votes
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Amazing for plus size
April 28, 2021
Updated review

Very user-friendly and easy to filter and look through dresses. I was able to find exactly what I needed quickly.

Date of experience: April 28, 2021

Very user-friendly and easy to filter and look through...
March 23, 2021
Previous review

Very user-friendly and easy to filter and look through dresses. I was able to find exactly what I needed quickly.

Date of experience: March 23, 2021
Texas
1 review
0 helpful votes
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Great
April 27, 2021

Great website for dresses. But the shipping scared me because I was thinking it wasn't going to arrive on time.

Date of experience: April 27, 2021
Colorado
1 review
0 helpful votes
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Made a good choice with Hebeos!
April 27, 2021

Using a new site to purchase a prom dress could be dicey but Hebeos came through and both dresses we purchased were stunning and made the decision of which one to wear a little challenging (not a bad problem to have).

Date of experience: April 27, 2021
Tennessee
1 review
0 helpful votes
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Good quality
April 26, 2021

It was good and made really well I would shop thier again

Date of experience: April 26, 2021
Michigan
1 review
0 helpful votes
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Beautiful
April 26, 2021

I havent tried the dress on yet. But I looked it over and it's very beautiful

Date of experience: April 26, 2021
Nevada
1 review
0 helpful votes
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Communication slacking
April 26, 2021

Paid for 3-7 day shipping after 10 days I requested follow up and was provided a shipping number around day 12. Thank goodness I ordered early incase we needed alterations.

Date of experience: April 26, 2021
Colorado
1 review
0 helpful votes
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Good quality but not good size
April 26, 2021

I am pretty small so it doesn't shock me the dress did not fit. The dress also had a thicker material than expected and the color was not as bright as in the picture. If it fit me I probably would keep it because it is overall a very pretty dress. The back was my favorite part. Shipping also came fast.

Date of experience: April 26, 2021
North Dakota
1 review
0 helpful votes
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Love hebeos
April 26, 2021

I had some questions on the customization of a dress I was wanting so I emailed and they got right back to me by the end Of the day! I ordered and it came in great quality.

Date of experience: April 26, 2021
Kentucky
1 review
0 helpful votes
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Great
April 26, 2021

Super easy and simple. The sizing was easy and the dresses were so cute

Date of experience: April 26, 2021
Texas
1 review
0 helpful votes
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Hebos is a terrible plane to order from. They are online only and when you try to return their poorly made knock-offs, they will only give you a very small percentage of refund with you paying $36 in return shipping. You lose money if you return to them! Worst website/company ever!

Date of experience: April 26, 2021
New Jersey
1 review
0 helpful votes
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Almost perfect!
April 25, 2021
Updated review

Would have been 5 stars if dresses were viewable in all available colors. Small color swatches not as helpful. Fortunately, I was purchasing black. Hoping color is deep, rich black. Thank you.

Date of experience: April 25, 2021

Would have been 5 stars if dresses were viewable in...
April 3, 2021
Previous review

Would have been 5 stars if dresses were viewable in all available colors. Small color swatches not as helpful. Fortunately, I was purchasing black. Hoping color is deep, rich black. Thank you.

Date of experience: April 3, 2021
Pennsylvania
1 review
0 helpful votes
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Prom dress
April 25, 2021

Perfect. Dress fit nice and the customer service was amazing. Will shop here again

Date of experience: April 25, 2021
Georgia
1 review
0 helpful votes
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Great product
April 24, 2021

Dress was lovely. Just make sure you follow up with customers when orders have shipped.

Date of experience: April 24, 2021
Texas
1 review
0 helpful votes
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Perfect
April 24, 2021

Great, super fast delivery, good price.
The delivery was super fast and the dress was very good, everything was perfect.

Date of experience: April 24, 2021
Texas
1 review
0 helpful votes
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Good
April 24, 2021

Was fast and easy. Just wish there was better communication with the process of the order being delivered.

Date of experience: April 24, 2021
Texas
1 review
0 helpful votes
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Perfect Style and Fit
April 24, 2021

I would make sure that the color is chosen correctly. We had the dress checked and the green color checked and for some reason it came to us still "as picture shown" which is still a pretty color. Overall dress is pretty and a beautiful style and fit for my daughter.

Date of experience: April 24, 2021
Massachusetts
1 review
0 helpful votes
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Great material
April 24, 2021

Fast shipping, dress is close to the picture and fast turn around, alternation is needed for fitting

Date of experience: April 24, 2021
Maryland
1 review
0 helpful votes
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Cool
April 24, 2021

It was okay. The shipping was a bit weird. But it eventually came after 2 or 3 weeks.

Date of experience: April 24, 2021