HebeosReviews 5,172

It was just like picture everything fit perfect I just have to get the middle altered it was a little big but the dress was beautiful like the picture

If you don't like your dress you really have no options but to keep it. I think it is better to shop local or with a place where they actually let you return it.

My dress, while it was beautiful, just didn't work for me for a number of reasons and I didn't love it enough to spend the same amount of money I paid for the dress or more on alterations.

I can't believe I have a $150 plus $28 shipping, a dress I can't even use because it doesn't look like the dress online that I ordered. It fits size wise but the bra area is all jacked up and the lace around the top is ratty looking. They rave about their customer service and refund policy but it's a scam and false advertising in my book, don't by from them. They offered me a 10% refund, what a joke! I see other people leaving good reviews but for me it hasn't been a pleasant experience. I'm going to make sure that anyone else I know getting married or needing a bridesmaid dress takes their business elsewhere.

This place is horrible that will take your money the day I received my dress and tried it on it's like 4 sizes to small and I ordered it 2 sizes bigger than I wear they wanna charge a 30% restocking fee then said they will give me 50% back of the price don't do it these $#*!es don't care about their customer satisfaction

I have not been able to return two dresses that came in the wrong color
Look at color chart below, I ordered the bottom pink and it came in peach
I will never use them again

The dress is great quality and looks exactly like the picture but the sleeves are not as tight fitting

This company is a nightmare! I ordered a wedding dress and it didn't look like the picture. They keep offering proposals instead of letting me send the item back for a full refund. I've even agreed to 50% back and they still haven't refunded my money I have been emailing them for days every week for about 3 weeks and this matter is still not resolved. The dress fits Terrible! Squeezing you in all the wrong places and very loose where it should be tighter. They are awful! Do not order here!
They are ignoring the emails now. Completely unprofessional! Scammers!

Ordered a dress here and when my package went "unlocateable" they gave me the run around for months and refuse to resolve this issue. I want a refund for time wasted on this bull$#*!.

The measurements were spot on. I love My dress it fits like a glove. Will be ordering all my formal wear from Hebeos…

The dress doesn't look anything like the picture above. It's going to cost me an arm and a leg to fix

The dress I selected is beautiful and I was so excited about it. But when I received it I was devastated. The dress is nothing like the picture. The material is so thin and the shape of the dress is horrible. I have 1 month until my wedding and I'm on the search for a new dress.

It was super convenient to be able to customize the size of the dress according to my measurements and the end results were absolutely perfect.

Received my daughters prom dress however the fit is not right and material quality is terrible
I have contacted customer service and am having terrible difficulty in returning the item
I have been told to "find a Taylor" to adjust fit and offered 15% discount
Although clearly stated in returns policy that they will refund!
I will continue to fight for refund
DO NOT USE THIS SITE!

I am SHOCKED at all the positive reviews! I DO NOT recommend getting ANYTHING from this company! My dress and jacket came wrinkled. Stuffed in a little bag. It was cheaply made and did NOT look as pictured! The dress was far from "true to size" and the "customer service"? I contacted the and explained that I was a mama wanting to look great for my only sons wedding…and That I was disappointed. Hebeos requested pictures, which I sent…their response? Refund of 15% and get a seamstress to fix it! I expressed my disapproval and they said…sorry 35% is the best they would do! TERRIBLE! So upset!

The dress looks nothing like it does in the photo on their website. Even with the different coloured manikin, they shouldn't be posting a photo that alters the real look of the dress that much. The sequins are nothing alike, the colour is different, and there's hardly any fabric on the top of the dress. When asked for a refund, they refused. They said I could only get a shipping refund. I told them to ship it anyways, however it's nothing like the dress I wanted. Very disappointed. Their refund policy is very strict especially so many hours after purchasing the dress, however they don't answer emails for 3-4 days at a time! Absolutely terrible customer service and dress quality.

I ordered the same dress twice. One in a preset size but I chose a size that was far too large. But I loved the dress so much that I ordered it again in a custom size. It fit beautifully. Also I'd like to comment on the built in bra. I'm DDD so I almost always am wary of any built in bra being able to properly support my chest. After trying on this dress, I'm seriously considering just going bra less and using some fashion tape! I was dreading trying to find a backless bra that would work for me so I am so excited about this

The dress was so much nicer than I anticipated. The fabric was very nice and the dress is well made.

Fast shipping ans good product. Im very happy for my order

The dress was super small and the material was rough and uncomfortable on my daughters skin.