HebeosReviews 5,172

The fit of shirts do not match the size chart.
Earrings break before you can even put them on.
I do not believe I will place any more orders

I bought 3 dresses and for one big trouble my life, I canceled them then, and they told me they would not return everything, that only 80% of the value lost more than $200, they still don't had processed my order, that's a fraud!

Quick and easy, shipped quicker than expected and love the dress I got!

Dress came and was a perfect fit! Absolutely beautiful! True to size!

The dress material was cheap and scratchy. It also smelled funny. It took longer than expected to deliver and it was not cheap considering the poor quality.

They worked with me, expedited my custom order, and got my dress to me on time!

I would warn anyone trying to purchase dresses from this company. The dresses were very cheaply made and then when we tried to return them is when we really ran in to problems. They refused to return the dresses without first me sending pictures of myself in them (WHAT?) and then gave me the complete runaround. They refused to return them and I pretty much wasted my money. Just be very aware.

Will buy again. Quick post, top as described. Very pretty. Recommend this company. Thank you.

13 emails and they have not given me a refund. Dresses are not as pictured or described. Really cheap material and poorly constructed. Two dresses I ordered were not even close to what was pictured. Customer service is terrible. They WILL NOT ACCEPT A RETURN even if you send pictures, measurement of incorrect sewing etc.

Not very good because i has ordered two of the same dress but in different sizes and they made me refund one and not even get to choose which size i wanted to refund.

I bought 5 tops that was on advertised on facebook, they looked good quality but when they arrived they looked cheap

If you're a gambling type of person, go ahead and use hebeos. If you actually need the item, I wouldn't depend on them. I ordered my veil and chose 5-10 days, my wedding was 11 days away so thought it wasn't worth paying $50 on shipping of a $16 item. Later they tell me that that's inaccurate and it will be 7-15 days. I told them the situation and said their shipping needed to be more accurate but they just said to be patient. Guess who paid $36 for a veil that won't be here until after my wedding. Oh and they will not refund or help you out in any way. If you have a problem, they're just going to ignore you.

My mom, sister, and I ordered dresses for my wedding from this site. My dress wasn't at all what was advertised. The dress was a different color, different cheap fabric, and just over all nothing like the dress I wanted. My mothers dress was nice but the sleeves were too small, (she can sew so she fixed it herself,) my sister dress was ok, she just had to pay $150 to have everything on the dress altered to fit her body. If you do buy from this site make sure to purchase through PayPal. If you're not satisfied with your purchase you can open a case and request a refund. Luckily that's what I did. Keep in my this is a overseas site and shipping is not cheap. I paid $74 for shipping to return the 3 items including my dress to them. PayPal also covers up to $30 of your shipping.

Love all the 4 dresses I order, came in fast and fit all perfectly, thanks

I ordered a wedding dress in April & it didn't fit. Contacted them; sent to multiple people with different responses. Asked for an exchange but was denied. Waiting for refund since April 2021.

I'm so happy for the experience. I do love this website

Fit perfectly! Thank you, will be wearing at my wedding

My daughter found this dress online and reading the reviews I was so unsure but she was insistent so I ordered the dress. We chose custom fit as she didn't slot into the sizes on the chart.we ordered on the 9th may and it arrived on the 26th. And it fit perfectly. I wouldn't say its exactly like the photo but it's very very nice.

I ordered a dress and matching jacket for my son's wedding. When I tried them on I couldn't even put my arm fully into the sleeve of the jacket.(The dress also needed altering but not to a great extent) When measured, the jacket armhole was fully 3 inches smaller(16 inches as opposed to the 19 I specified - see pic) than the measurements I had provided. I had a tailor look at it, they confirmed the measurement was 3 inches off and the best she could do was add an inch. I asked them to provide either a new jacket, or fabric so that my tailor could fix the jacket, to no avail. They offered $10 to cover the alterations, and insisted that even if they remade the jacket, it would be the same ( at that point I was inclined to believe that they were just that incompetent.) I requested to return both, and was denied.
So, I filed a dispute with my credit card company, and they handled it, thankfully, and I received a full refund.
TL; DR - Don't purchase from them, but if you must, use a credit card that will work with you to get refund if it goes wrong.