HebeosReviews 5,172

Go somewhere else. Pay more and go to a local store. This is a scam and fraud. The customer service is shocking. They will take your money, even on return of a damaged dress, which will likely happen, all dresses sent seem to be of poor quality.

Beautiful dress! Shipping was faster than I thought it would be.

I ordered my graduation dress from this site and I paid to receive it before the 19th of Nov and it arrived on the 22nd. Missing my graduation. However I could still use it for other occasions. But when I received it is was very poorly made, the seems on my sleeves are facing outwards, there are loose threads and the connection between the shoulders and sleeves are separate? Not to mention the back was supposed to be a button semi corset shown in the picture and all I got was a zip up. I don't understand. I paid $180 for a dress this $#*!? Not impressed, don't buy.

We ordered a dress for our wedding and the dress that came was something way different. Very disappointed with the purchase

Hey the dress I ordered is to little. I have revived my dress I want a refund. How do I send this dress back?

I ordered a dress that was grey with a grey overlay. I was very specific in what I needed. The dress came with a blue overlay. I immediately contacted Hebeos and explained the issue and asked for return instructions. I was then told they would give me a 10% discount if I kept the dress. I said no thank you. Then I was offered a 20% discount and informed that if I did not accept it they would charge a 30% restocking fee and would not return the S&H and I would have to pay to ship it back and in parenthesis they wrote (TO CHINA). No thank you again. Last email was they would give me 35% off if I kept the dress. Again, NO THANK YOU! Seems for a company that is all about making the dress to order they did not send what I asked for and are now trying to strong arm me to keep the dress. I would never do business with this company again!

I purchased 3 dresses from hebeos the dresses looked nothing like the pictures displayed on there website!

The dress is just like the picture n the material is pretty n thick. Money very well spent

I ordered my wedding dress and it arrived 30 days later. Two sizes too small. Not allowed to return or receive money back. I ordered shoes with the dress. They stilled haven't arrived.

Unless you're going to get a custom size to order don't bother with this horrific site. I got a dress for my wedding, went by a standard size and matched what I would be closest to on the size chart. I got my dress in time was very excited and the dress was big and unflattering, when I turned it inside out to see if it would be easy to alter I also notcied a blood stain inside the sleeve.
I contacted them right away to which they told me must've happened during shipping which logically makes no sense as it was on the inside of the sleeve and then advised me to get it dry cleaned. After also stating I wanted to return it for being too big they asked me for my measurements and said because my bust was too small and hips and waist were too big I couldn't return it even though when I put it on it was not infact too small but too big. They refuse to let me return it for a refund and suggested I go get it tailored since it was my mistake for it not being a custom size to perfectly fit my body even though this was the closet fit on the standardized chart and would've had to pay extra for a customized dress (They also do NOT do returns on custom orders either per their policy). Here are pictures of the blood stain on the sleeve and their "customer service". If you're getting something you better their be the exact measurements or custom order the dress because they will blame everything on you or the shipper and will not genuinely help you. I am now out $150 super unfortunate!

Elegant dresses and fast shipping. I will most definitely use Hebeos again and I've already told all my friends and family

They didn't send my wedding dress and only sent the veil and lingerie so I tried to contact them but still to this day have not been sent a dress or my money back. This company ruin my day buy saying they were going to give a satisfactory outcome and never responded until weeks after my wedding.

So many beautiful dresses it took me forever to decide… but im sure I have the right one! Thanks

Dress looked great hanging. But i tried it on and the bust is 3 sizes too big! The jacket fits but its uncomfortably tight! Skirt is way longer than my measurements as is the waist! I took it to a seamstress today and i hope she can fix it. The look is very different than the picture. Neckline lays very very different.

The dresses are so beautiful like in the photos I'm so happy with my order, thank you!

I put the color I would like in the notes but apparently I had another in the color In the color options because couldn't leave it blank. So when my order went in, instead of asking me which is the correct color they just picked one instead going with the one in the notes or even asking which one is correct. No one reached out to me and so I got a dress with the wrong color and they're not letting me exchange or even giving me my money back, so be careful when ordering from here. And they take 24 hours to respond to you through email.

I love the dress it's great quality material fit and size perfect

For someone who cannot afford to buy an expensive dress from the store this site has amazing designs and affordable