HebeosReviews 5,172

The dress is beautiful. The shoes are too small and not the size I ordered. The veil didn't come with a comb or hair pin to keep it in place

Ordered a last minute wedding gown and am so happy that I found Hebeos! Gown looks just as described, the sewing is flawless and the quality is great! Measurements were accurate as well. It doesn't look like I paid under $200 for my gown. I'm so excited to wear this on my big day! Thank you Hebeos!

Scam my order and tracking information is completely gone on their website saying I have no order with them I have my tracking info

I just ordered this dress and just received it 5 days ago from Hebeos.com…. It does not fit and it if the wrong color. I have been trying to return and the customer service is horrible. They are requesting that I take a picture of me in the dress that I can't get on in order for them to approve my return. This is absolutely ridiculous! Do not order from this company! I literally can't get the dress on therefore I am not sending a picture of myself half naked to prove that it doesn't fit. It is also the wrong color. Now I don't have a dress for my daughters wedding! The customer service is absolutely ridiculous, they are hard to get a hold of and there is no number to contact them! Hebeos. Com not a good website to order from!

Dress came with blue marks all over it. Lace was ripped, seams not stitched together properly and lose stitching. Basically a wad of fabric that is unwearable. When requesting a refund they told me to take it to a seamstress and offered me 15% back.

I ordered a dress (actually 2) from their site and just picked a size like you do with any outfit you order. So, it wasn't custom made, it was a regular size 6.
When they arrived I looked at them and was so disappointed the fabric is so cheap looking. I could have bought this dress from Amazon for $40. The fit was awful on both dresses. I contacted them immediately but was told you can't return a custom order. How is it custom if I just ordered a size on their site with no modifications? This site is a CON! I would stay clear of them.

The dress arrived faster than expected. The dress fit perfect and is beautiful!

The dress is absolutely beautiful and she's so excited to wear it. We would definitely recommend this company to friends and family.

I ordered a Jr. Bridesmaid dress for my daughter for my wedding and clearly stated that I needed the dress in Dusty Rose(Pinkish color). When I received the dress it was orange. I immediately contacted their customer service department.
Their response to me is that the color looks different in different lighting. That is pure BS! The dress is not pink at all and clearly orange. Instead of admitting to their error they gave me that crazy excuse and trying to offer me 10% on the next purchase like I would be dumb enough to order again.
I have sent 5 more emails and they have yet to respond or send me a refund. Shame on you Hebeos!

Not the way I want to start stressing about my wedding. I need them to FIX this issue.

Doesn't align to what they say their mission is to provide a great experience.

Below you can see what Dusty Rose looks like vs what they sent me in the mail!

It was fast and easy. I had a very great experience.

After ordering what looked like a BEAUTIFUL dress for my wedding, it arrived in the post all scrunched up in a tiny bag. But wait it get worse. As I put this dress on, it's covered in these cheaply glued on white beads that were not in the description and were all falling off onto the floor, to then find the dress doesn't even fit.
Emailed customer service and have been through the absolute run around with their childish team. The website clearly states a full refund for damaged items which they are refusing, they are only offering 30% after I declined their 15% refund and still waiting for a full refund as stated on their own website.
Absolute $#*! service, $#*!ty cheaply made dresses. Do not recommend

I was skeptical of ordering online but was super excited to see the dress when it was delivered. Everything was on time and it fit well. The sleeves were loose and the skirt too long, but I figured it would need to be hemmed. I've told 3 other people about this website and how affordable the dresses were.

Horrible. I ordered express shipping 30.00 extra, my item did not get here on time, for them to tell me in the end that they do their orders "in order" in which they are requested, if u would have known that I would have not even considered paying extra. The dress got here way later than expected and I no longer needed ir for my event. When I tried to return they asked for pictures of my item, after I explained to them that it was never even worn. The item wasn't as shown on the picture. There were details missing. For waiting that long you'd expect the product to be amazing, especially because it's "hand made". As I continue to try to return my item, not to mention customer service takes forever to get back to you, they said I would not be getting a full refund. And will be getting a restocking fee. These are the exact words. " So it is not late on the delivery, Because they are made to order, it is not easy to find someone to buy your return dress.So it is not free to return/exchange for your dress.we will charge a 30% restocking fee.

I have discussed this matter with our manager. If you accept it to keep the dress for another Event or resell, We can refund you a 10% discount of the item's price." DO NOT BUY!

I appreciate the response I received from Vivian, via email, yesterday. I was concerned that I may not receive my order on time and she assured me that I would and answered my other questions. I love your dresses and shoes and am very excited to wear them when I get married this month. Thank you, Donna.

Do not buy these dresses! It is a scam! I special ordered a dress from them, it came the completely wrong size! Even though I sent them all my measurements, it looks like a totally different dress than the pictures and when you try and get a refund they will not give you one! They offer 20% which is a joke!

My dress came late for an event and I was planning on keeping it but the quality was terrible. They won't let me return it and said they'll charge me 30% of the dress in order for me to return it. Don't order from them, don't know how they have this many positive reviews. I'm pretty sure they pay most of the people leaving positive reviews.

I got my dress custom fitted. It fit amazing! And it came in about two weeks or less. The color was just like the photo.

My experience was great the dress came just as the website had it.

The dress came in, fit perfectly, and looked just as amazing on as it did in the pictures online.

Do not order from them! Ordered 5 dresses none of which looked like the website and the company is giving me the run around for a return. Telling me they don't offer full refunds. I have been in limbo for weeks with customer service. They are not as pictured online with color and material. I have been trying to get a refund/return for 2 weeks now. Awful company, did not know this is china