HebeosReviews 5,172

Exactly what I ordered! I am very happy with the dress.

This website is a scam! I bought a dress that did not come as the color I expected. I send an email to customer service and they refused to refund it. If you buy a dress and it doesn't fit, they won't refund it. If it's not the color you were expecting, they won't refund it. Look up the return policy, it's a joke. I am now stuck with a $140 dress I'll never wear. I've sent multiple emails and they have ignored me. DO NOT buy from here! Save yourself the money and dress

Really great shopping experience and such a cute dress, just a little big.

The dress was better than we expected we will definitely buy here again

Don't ever order from this business if you want to try multiple dresses to find the perfect dress. The only way they will return the dress is if it's flawed not if it doesn't fit right or you don't like it! Thank goodness I only ordered one. I ordered a dress for my son's wedding. It didn't fit the way I wanted it and it looked more like a bridesmaid dress. I have gone back and forth with this company sending pictures, my sizes, etc and frankly I don't have time for this nonsense! Now I'm stuck with trying to re-sell it because they will not return it. It's a scam…BUY AMERICAN!

I had purchased a dress with a custom size. The dress arrived was no where close to measurement. I have been trying to reach customer service with no response. I have followed up 8 times with no response. The entire money has been wasted. I will not ever buy twice from this company. All negative reviews are filtered and only positive feedbacks are posted. Request everyone to be very careful.

So I understand that buying dresses online isn't always the best choice, but I was really excited about this specific website because of how good most of the reviews are. I bought this gorgeous dress for a ball I'm going to, but when it came it was very cheaply made and the wrong color. The flowers and lace are stuck on with fabric glue and the beads sewn onto the top are not sewn well. I would much rather receive a dress later than in a condition like this. Now I have VERY little time to find another dress and it will not be from Hebeos.

I only gave one star because i had to. I ordered a dress that i thought would fit me and gave stretch. When i get it, it does not fit or have any stretch like i thought. They offered me a 10.00 refund for a 130.00 dress and told me to take it to a tailor. A tailor would not be able to do anything for me. The company and i went back and forth for days without any solution. I'll never order from this company again. The dress was hideous also. Didn't look anything like the pictures.

The dress was really gorgeous and it fits perfectly

If I could give this site a 0 I would. I have contacted the customer service once about when my dress would ship and was met with a rude response. I put it down to the language barrier. Then when my dress was made incorrectly, they were rude and refused to help. Told me to get it tailored that it just didn't fit my body. Offered at 10% refund which is a joke. They showed me a picture of a dress on a mannequin and told me that it fit the mannequin so it's my body that's the issue. I showed them measurements to prove otherwise and they just keep telling me to get it tailored. There isn't a way to tailor it to fit because it's made incorrectly! DO NOT ORDER FROM THIS COMPANY!

After spending a lot of money on a dress, it shows up the wrong colour (I'm convinced this occurred on purpose). I contacted customer service who told me I would receive a refund if I post back the dress. After I got confirmation that the dress was safely delivered I contacted customer service and told to wait 10-15 business days for a refund. IT'S BEEN 3 MONTHS AND I STILL HAVEN'T RECEIVED A REFUND! I've since gotten a lawyer involved to file a lodgement with the courts. DO NOT BUY FROM THIS WEBSITE! IT IS A SCAM! They rarely get the product correct because they want you to send it back so that they keep the product and get your money!

The shipping was kind of confusing. I wish there were more updates to ease my mind. Dress is beautiful but the proportions are all wrong. It was supposed to be ivory and it came white.

Purchased a dress to use as a possible dress change for my wedding. Received the dress and it can't be worn as the marking pen used when creating the dress is visible and has left the dress stained. I know the prices are cheap, but it's a complete waste of money since the dress can't even be worn at the reception.

I am conceived those reviews posted under the ugly dress I got are fake! DRESS IS NOWHERE NEAR BEAUTIFUL MATERIAL IS CHEAP LOOKS LIKE A TABLE NAPKIN CLOTH NOT SILK! The stitching looks like an 8yr made this dress! I reached out to customer service and it was pointless they claim was that the dress was "customized" when in reality I just picked a size like you normally do on a website nothing was special at all! I pay $189 for the dress and then only offer to refund $17 a damn joke! Learned my lesson!

I purchased a dress because I wanted to make sure the site was legit before I had my bridesmaids order from it. However, the dress I received versus the dress I looked at online and ordered is completely different. The material is different and the customer service representative is advising that it's just a slight color difference from the screen color. In which I understood, but it wouldn't be that big of a difference and the material of the dress is also different. It's very clear they stole the picture from someone else's website because they couldn't produce an exact replica to. Then there are places the dress isn't stitched all the way down. I can see the strings in the front of the dress in various locations. It's definitely poor quality and I would not recommend.
I'm in communication with someone in regards to get a refund, but it's been almost four days and we still do not have a resolution. They aren't trying to refund me hardly anything back. They are only trying to send me $49 back and told me sell it. Why would I sell someone something I'm not even satisfied with? The customer service is trash!

If I could leave 0 stars as a rating I would. We ordered bridesmaid dresses from this company and they came in cheap fabric with something on the backs that feels like shoulder pads. The breast area is so large I could fit two of myself in it. I reached out to customer service the day after receiving the dress with my concerns and the only answer they can offer is a 10% refund which is nothing compared to what I would pay someone to basically remake the entire top half of the dress. Very disappointed and will not be buying again. BUYERS BEWARE!

The product is as described and I am happy with it. But trying to contact the company was difficult and no tracking information was sent to me. That was very frustrating!

Can't return a dress once shipped is their policy unless damaged. So you better hope you like the dress b/c you are stuck with it.

I placed an order on the 7th of January for a dress. On the 17th of January I was notified that they couldn't send my package the way they normally ship things. I was asked if I was okay with the shipment coming in anywhere from through EMS 15-30 days later than expected because this option would take longer for the item to arrive than the shipping time I was originally given. I responded no that I just wanted a refund since the order couldn't make it within the time that was given when I placed my order. They said they couldn't give me my full refund because they had already finished making the dress. That's horrible business management to not fully look over an order to see if you could complete it BEFORE starting work. Then telling me I can either accept half of my money or for the item to come after the event I needed it for. The last email I received implied that even though I said I don't accept the change in the shipping company (who is know for items coming up missing and longer than normal wait times) they have already shipped it so they hope it arrives asap and that the order can't be canceled once it's shipped! HORRIBLE HORRIBLE customer service and business management! I have posted the emails between us so that you can see the conversation from the customer service agents for yourself! I've done business with people who couldn't deliver to military bases and they IMMEDIATELY notify me that they can't ship to my address and refund me ALL of my money. Please spare yourselves and don't do business with this kind of management!