HebeosReviews 5,172

Customer service was good. Responded to me in timely manner

Took about 2 weeks to arrive but the dress was as pictured.

So far, my only reservation is that I am unable to see the dress in my color selection before ordering.

**Now, upon receiving my order, I am in love with color, however it does not fit and I need to figure out what to do.

Easy to order. And so many choices for selection. Everything was on trend as well

Super fast and easy. I really liked how they kept the updates and everything on the orders page and you could see at what point it was at. Shipping was super fast too!

Website errors. Custom size field didn't drop down. Measurements disappeared when I navigated away from page. Error occurred when website was processing payment, which made me worry the website is a phishing scam. No Apple Pay option which would make it easier to purchase from any apple device.

Everything went well dress was perfect well altered and color nice. Time of arrival was great

Good estimated delivery time. Dresses look just like the pictures.

We love our order. The dress I ordered fitted perfect and it looks amazingly beautiful. Thank you!

Order came in and was beautiful, fit perfectly we did custom order and the dress fit great and got here in the time that was provided.

This company posted fraudulent advertising of easy returns. They will not refund your money. They have no customer service phone number. Their sizes are not true to the size of the dress they send you. Do not advise anyone to purchase from here. There are numerous complaints on the BBB.

The dress I ordered looked nothing like the dress I saw online. When I asked to ship the dress back I was told I would be charged to do so. They offered me $27 back and said their dresses are made to order and do not look like the pictures. How silly. I had to buy another dress. This place is a scam

I ordered 2 dresses, one came in 2 colors which was not shown on the website so I'm having a hard time returning it.
The other dress came today with 2 holes in the mesh sleeves!
Still no contact back from the company!

I found a dress identical to the one I got from here at Henry's in Columbus Ohio, the difference was that they wanted $800 for theirs and I got the exact same dress for $180! Quality was amazing and it fit perfectly!

If I could give zero stars I would. The dress is well made and fits well enough but the colour is completely different to what was ordered. The company inists this is because coours look different in different lighting, but lighting cannot possibly account for this discrepancy. Additionally, they have repeated asked for photos of my underage daughter's bust and hips in her underwear, which I've said more than once is inappropriate and have refused to do. The fit isn't the reason I'm unhappy anyway! In the end we have a dress we can't use and are out of pocket and patience.

The dress is literally clear
it's like draping my child in garbage fabric unbelievable what a waste of $200
Never again Smfhhhhh

DO NOT ORDER FROM THIS COMPANY, THEY DONOT GIVE REFUNDS NOR DO THEY EXCHANGE. I ORDERED A DRESS AND WAS NOT ABLE TO ZIP THE DRESS UP. THEY WOULD NOT GIVE ME A REFUND NOR WOULD THEY DO AN EXCHANGE WHICH I WAS WILLING TO DO. THIS COMPANY IS MISLEADING AND SHOULD BE PUT OUT OF BUSINESS. I AM OUT OF $159.00. DO NOT ORDER FROM HEBEOS.

I ordered this dress for my daughter to wear to her prom in May '2022. We sent her measurements in with the order. We placed the order on March 20,2022. We received the order on April 13,2022. It came 2 days earlier than they said it would arrive! The dress is absolutely beautiful! It is above & beyond our expectations! It looks exactly like the picture, but so much more beautiful in person! The dress is made from A+ top-line material and it's very well made! It fit my daughter perfect! She looks totally "Stunning" in it! She so excited & can't wait to wear her new dress to the prom!
It's so hard for me to believe we got such a beautiful dress for the price! I would like to thank Hebeos so much for a well done job on the dress. Hebeos has made my daughter & I, both, very happy! Thank You So Very Much, Hebeos!
From here on out, I'll be ordering all special occasion dresses from Hebeos. I'll, also, refer anyone I know in need of a dress to Hebeos.
Thanks Again! We Love the Dress!

My overall experience was delightful! Costumer service answered my questions fast and in a kind manner.

I ordered a standard size wedding dress on line from HEBEOS The day I received my order I tried on the dress - it was too tight in the shoulders and sleeves. I requested a return label via customer service and they wanted to refund me $30 to have the dress altered. As I explained, you can not alter the lace sleeves and that you could not find someone to alter the dress for $30.00 here in the states. To date - I have not yet received my return label.