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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

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11,292 reviews
North Carolina
1 review
0 helpful votes
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Great
April 3, 2022

I had a great experience and all my questions were answered in a timely manner

Date of experience: April 3, 2022
Pennsylvania
1 review
0 helpful votes
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I love this website. The website is so easy to navigate. Great choices of wedding dresses.

Date of experience: April 3, 2022
South Carolina
1 review
0 helpful votes
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Great
April 3, 2022

Arrived within two weeks and the quality was great

Date of experience: April 3, 2022
New York
1 review
0 helpful votes
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Experience
April 3, 2022

Amazing and idk wat else to say they r forcing me to do this at 1 in the morning

Date of experience: April 3, 2022
Minnesota
3 reviews
0 helpful votes
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Not satin
May 3, 2022

I ordered a satin dress but when it came it was not satin

Date of experience: April 3, 2022
New York
2 reviews
1 helpful vote
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I recently ordered my daughter's flower girl dress from this company. They sent me a dress that had blue ink all over the satin in the back. The bow was also broken in the back. I immediately contacted them and sent pictures. They told me to wash it off with hot water. Of course that did not work. I had approximately 12 emails back-and-forth of them fighting with me and not offering to exchange or return. They offered me a 10% discount on a new dress and no money back for the old dress. Their comments and emails to me were rude and snarky meanwhile my daughter is in tears and my wedding is quickly approaching. This was supposed to be a fun experience for her and I and it has been nothing but a nightmare. They still will not make this right and I just don't know what to do. I cannot afford to buy her a whole new dress. I keep trying to add pictures of the dress but for some reason they are not uploading will try again soon.

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Date of experience: April 3, 2022
Texas
1 review
0 helpful votes
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My daughter find this site for her prom dress. The price was amazing and quality of the material was great!

Date of experience: April 2, 2022
Texas
1 review
0 helpful votes
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The Hebeos website is very easy to use! They offer such a wide selection of dresses, from short to long, a-line, ball gowns, and mermaid dresses! There is so much to choose from!

Date of experience: April 2, 2022
Florida
1 review
0 helpful votes
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Does not fit
May 1, 2022

I measured and still the dress did not fit. Can't use the dress.

Date of experience: April 1, 2022
Missouri
1 review
0 helpful votes
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Maria
May 1, 2022

It was I'll fitting, even after taking my measurements. The dress looked cheaply made and did not look like the picture said it would look like. I'm severely disappointed.

Date of experience: April 1, 2022
California
1 review
0 helpful votes
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Color
April 1, 2022

Make sure to look at what the color truly is because it's not what you think

Date of experience: April 1, 2022
Ohio
1 review
0 helpful votes
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Red halter dress
May 1, 2022

Poor. I was so excited about receiving this dress, but was given a size 10 instead of a 7 and there were rhinestones missing on the halter top.

Date of experience: April 1, 2022
Nevada
1 review
0 helpful votes
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Wonderful experience
April 1, 2022

Easy to use site. Fast shipping. I love all the options. I like that the reviews left by other users were so positive. The photos from the customers helped alot.

Date of experience: April 1, 2022
California
1 review
0 helpful votes
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Dress/order
March 31, 2022

Helpful and sent in time frame they said it would be to me.

Date of experience: March 31, 2022
Maine
1 review
0 helpful votes
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Stress free
March 31, 2022

My experience was great! My dress came earlier than it was to be expected.

Date of experience: March 31, 2022
Texas
1 review
0 helpful votes
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Pleased first time customer
March 31, 2022

Ordering was very easy. Customer service was great.

Date of experience: March 31, 2022
Washington
1 review
0 helpful votes
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N/a
April 30, 2022

Dress came way too small and the quality wasnt too good, it also took quite a bit to come and it didnt help that the website didn't have any pictures of what each color would look like

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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Sowing wrong
March 31, 2022

The dress fit but the zipper to pull up was not sized right. Its like they sowed the zipper part of the dress to small..

Date of experience: March 31, 2022
Illinois
1 review
2 helpful votes
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Satisfied customer
March 31, 2022

I was very hesitant at first before I made my purchase. Although, I couldn't decide where to get my wedding dress from when I wanted something different and not so much traditional. I've recently received my order a few days ago and could not be more pleased. It's a perfect fit, not bulky, comfortable on every aspect. I'm extremely excited that my mom searched different sites to help me
And led me to this site. 10 out of 10 :)

Date of experience: March 31, 2022
Idaho
1 review
0 helpful votes
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I've ordered two dresses with Hebeos and they were both beautifully made. But not quite as pictured and definitely not tailored to the measurements I input.

Date of experience: March 31, 2022