HebeosReviews 5,177

Great services, just careful with color variation.

Ordered the dress and then contacted customer service asking for the lace to be ivory. They say its ivory, but its very white.

Customer service was easy to work with. Responded quickly. Custom tailoring was spot on!

Both gowns were damaged I want a full refund please

10/10 love it so fast and such amazing detail the dress is phenomenal 100% recommend

This purchase is not a good experience. The price is too much For The type of material that was used. I was not satisfied with The quality of The material.

The delivery came fast for me, i was actually surprised.

The shipping was faster than expected. Dress is perfect size.

The dresses I ordered, according to the size chart, were very small, and the colors were not as exactly as they appeared on the website. I asked for a return/refund slip and was given the runaround for at least three emails.

I want to return the dresses, receive a refund and get this taken care of.

It was easy to order and product is beautiful. I recommend this store, great experience, dress is prefect for a sweet sixteen event.

Very difficult to get return shipping label and or full refund! Zero satisfaction

Whatever you do, do not use this site!
I purchased a dress that came NOT looking as it did on the website. It should have been grey with grey lace and came with blue lace. I went back and forth for MONTHS with these people. They refused to refund and wouldn't pay for the shipping back. So I finally gave in and shipped it back at my cost. That was 3 weeks ago. They admit to receiving it but now want to refund me a lower price (in case I had a coupon!)! Total scam. So now I have to continue to go back and forth with them again. WORST SITE EVER! I'm only giving one star because the site won't accept the review with NO STARS

Ordered two dresses. Both dresses fit perfect. Sizing is true. Great quality on both dresses and best of all super affordable! Love this website!

6/28/22

I have contacted your service dept. many times since the dress arrived the week off June 18,2022.

I want to return it, Ive sent photos of the NEW NOT WORN dress as per your request. As of TODAY,
YOU HAVE NOT SENT ME ME RETURN INSTRUCTIONS.

Your return window is narrow, I trust you are not slowing this return down to try and say, "too late, you missed the date." That is not going to happen.

This dress is ready to return, has been ready to return, and so far your end keeps delaying this return.

I don't understand why I can't put a 1 star, but, this dress has no lining and was tight around my hips but not my waist. I'm 5'7 133 pounds and got a size 4. Very sloppy, but you get what you pay for.

The dress I ordered is perfect! Fits precise! I'm so in love

Shipping was very fast-I expected it later than it came-was surprised it came so quickly

I requested a custom size dress to my measurements. I believe that a dress that fit my bust, waist and hip measurement was sent to me, as the neckline is a little large for my size. I also requested a shorter length of the dress to fit my 5' 1" height. They did not adjust the length at all. The dress they sent to me was the standard length of 59" which is 10" longer that I requested. Since this was a custom order I can't return it. So it is up to me to find someone to alter the dress.
I will not be ordering anything else from Hebeos or any other company on line, as it appears that these dresses are made in China and they don't want them returned.
I am really disappointed, as I love the dress.

The website was very easy to navigate and ordering was so quick and simple. The dress was beautiful and the size fit perfectly.

The dress was very nice and true to size. Delivered in less than 8 days.