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Hebeos UKReviews 1,191

3.6

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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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2,183 reviews

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GB
1 review
0 helpful votes
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Special day
May 19, 2022

It was easy to email and also chase. Dress turned up in time

Date of experience: May 19, 2022
GB
1 review
0 helpful votes
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I didn't research the company before hand so once ordered I thought I best had and then worried a little when I seen people laughing at certain posts on social media. IGNORE those as I am so happy with the price, service, and product.

Date of experience: May 19, 2022
Brazil
1 review
0 helpful votes
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Great service
May 19, 2022

Fantastic just disappointed by the packaging. Would have been nice to receive it in a box and not a bag that had been open.

Date of experience: May 19, 2022
GB
1 review
0 helpful votes
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Wedding Dress
May 19, 2022

Amazing! I ordered on 22 Apr 2022 with a delivery date of 22 May 2022 it arrived today 19 May 2022 so its early!
Customer service emailed be back ever time I emailed them (I was panicking and asking for tracking number) as soon at they had this they gave it me
The dress itself is amazing perfect quality, fits perfect, exactly like the picture and so heavy and big ( in terms of under skirts Oct- I ordered a ball room gown) I am so very happy - might need altering in length BUT I'm 5"1 so I expected that!

Date of experience: May 19, 2022
Cyprus
1 review
0 helpful votes
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Wedding guest
May 18, 2022

I will order again. Definitely. Material is amazing.

Date of experience: May 18, 2022
GB
1 review
0 helpful votes
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Wedding dress
May 17, 2022

Absolutely amazed at style, quality and price. Fast shipping also.

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
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Gold dress
June 9, 2022

Dress bought for step daughters prom. Dress has arrived and she is devastated - looks absolutely nothing like the dress we ordered, the gold colour is almost green, and the dress looks like it has been made in a primary school. It is uncomrtabel to wear and the zip doesnt go up 1st time in one go

Date of experience: May 10, 2022
GB
1 review
0 helpful votes
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Good company
May 9, 2022

Good company. Great choice of dresses and accessories... there was a problem with flight delay from China so please keep that in mind when you order your dress.

Date of experience: May 9, 2022
GB
1 review
0 helpful votes
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Poor Delivery
June 8, 2022

I selected premium delivery which was 4-10 working days. I had to chase on 2 occasions for updates. It finally arrived but 24 hours late for my daughters prom. A very disappointed 16 year old in our house. The dress itself was gorgeous which made her even more depressed that she wasnt able to wear it to her prom. :(

Date of experience: May 9, 2022
GB
1 review
0 helpful votes
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Being from another country and with custom fitting tailoring, this dress is a perfect fit it is amazing,

Date of experience: May 7, 2022
GB
1 review
0 helpful votes
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Amazing
May 5, 2022

Very easy and quick and helpfull,, came fast not as puffy easily fixed with a petit coat tho

Date of experience: May 5, 2022
GB
1 review
0 helpful votes
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Nice product
May 5, 2022

It was quick and easy to order. Lovely range. Wide range of sizes and colours.

Date of experience: May 5, 2022
GB
1 review
0 helpful votes
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Scam artists -avoid
June 3, 2022
Updated review

They take photos of other dresses from other websites and pass them off as their own. We've been ripped of £150 for a dress we can't use. Please don't use this company.

Date of experience: May 4, 2022

Quick and easy transaction
February 12, 2022
Previous review

Quick and easy transaction

Date of experience: February 12, 2022
GB
1 review
0 helpful votes
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My wedding dress
April 29, 2022

Very easy to order. Kept up to date with delivery details

Date of experience: April 29, 2022
GB
1 review
0 helpful votes
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Horrible, never but from
May 23, 2022

Awful dress received, bad customer service. Scammers

Date of experience: April 23, 2022
GB
1 review
0 helpful votes
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Lovely dress for Prom
April 22, 2022

Very happy overall.
Delivered in good timely fashion.
Will definitely recommend

Date of experience: April 22, 2022
GB
1 review
0 helpful votes
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Love the dress fits perfect, true to measurements thankyou

Date of experience: April 21, 2022
Ireland
1 review
0 helpful votes
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Customer service
May 20, 2022

Awful customer service. Attempting to return my dresses and they will not give me any information on how to return.

Date of experience: April 20, 2022
GB
1 review
0 helpful votes
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Fab Easy website to navigate
April 15, 2022

Great choice of prom dresses and great I got the colour my granddaughter wanted.
We were able to choose a standard size 10.

Date of experience: April 15, 2022
GB
1 review
0 helpful votes
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Great service
April 14, 2022

Speedy delivery when paying for express. Arrived nearly 2 weeks earlier than expected so very happy. Had the dress made to measure and it fits perfectly. Great quality fabric and made beautifully

Date of experience: April 14, 2022

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom