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Hebeos UKReviews 1,191

3.6

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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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2,183 reviews

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GB
1 review
0 helpful votes
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Good purchase
July 16, 2022

Replying was bit late but overall it was on time and liked it little tight fitted though

Date of experience: June 16, 2022
GB
1 review
0 helpful votes
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The dress
July 16, 2022

The dress arrived on time but it is too big and I don't like it, it is also uncomfortable

Date of experience: June 16, 2022
GB
1 review
0 helpful votes
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Amazing
June 16, 2022

Simple and straightforward. The easiest site to shop from

Date of experience: June 16, 2022
Ireland
1 review
0 helpful votes
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Great service
June 13, 2022

Great experience and website product arrived early

Date of experience: June 13, 2022
GB
1 review
0 helpful votes
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The material of the dress is lovely and the pink colour is also beautiful. However, I ordered the dress a custom size and it came a LOT larger, especially in the bust/back area. The waist and length were fine. It also comes very wrinkled and it had several little stains on it. I had to spend a lot more to get it altered at the tailor and get it dry cleaned. It also took very long for the dress to get here, but that was to be expected and in line with the estimates on the website. Having the dress so large was definitely an unwelcome surprise.

Date of experience: June 13, 2022
GB
2 reviews
0 helpful votes
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Great experience
June 13, 2022

Quick easy and professional delivered early fantastic dress.

Date of experience: June 13, 2022
GB
1 review
1 helpful vote
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It took an extremely long time to receive an email about updates and confirmation emails etc so I'm and little disappointed.

Date of experience: June 9, 2022
GB
1 review
0 helpful votes
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Prom dress success
June 9, 2022

It's came out exactly how it looks in the picture and i'm glad the size fits me perfectly

Date of experience: June 9, 2022
GB
1 review
0 helpful votes
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The website is easy to navigate through. However, I was not pleased with my order. The dress did not fit despite the fact that measurements were taken and the size was chosen carefully. I have emailed sales support and have been waiting for a response for 4 days already.

Date of experience: June 6, 2022
GB
1 review
0 helpful votes
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Prom dress
June 6, 2022
Updated review

Shipping very overpriced, but dress fitted very nicely

Date of experience: June 6, 2022

Shipping very overpriced
June 16, 2022
Previous review

Shipping very overpriced

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
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I like their dresses and other clothing, but the dress I ordered is not as nice as the one on the website and therefore i will be returning it

Date of experience: June 5, 2022
GB
1 review
0 helpful votes
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Would use again
June 4, 2022

As title says... from ordering to delivery the whole process has been very well tracked out

Date of experience: June 4, 2022
GB
1 review
0 helpful votes
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Decent site
June 4, 2022

Out of all the places online i personally believe hebeos is the best for gowns etc. they have a huge variety and shipping is quick.

Date of experience: June 4, 2022
GB
1 review
0 helpful votes
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Amazing
June 4, 2022

So far been easy to do and have enjoyed everything about the page

Date of experience: June 4, 2022
GB
1 review
0 helpful votes
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Needed an update so I got in contact and received a response within hours with everything I needed to know with a helpful attitude

Date of experience: May 31, 2022
GB
1 review
0 helpful votes
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Website do not give refunds
June 29, 2022

Ladies, if you are buying a dress please do not order from this website. I have ordered my daughter's prom dress without being customized size 14. The dress did not suit her body so i ask for a refund and now I am in dispute with this company, just for my refund, and the packaging is a horrible as I would expect for such an expensive dress it came in a torn small bag.
Very sad as it should have been my daughter special day :(

Date of experience: May 30, 2022
GB
1 review
0 helpful votes
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Miss K
June 28, 2022

Dress didn't match as showed in picture. No shape at all. Like a bag.

Date of experience: May 29, 2022
GB
0 reviews
0 helpful votes
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Nice dress just not for me.
June 26, 2022

The dress arrived around the time they said it would arrive however I had no tracking email or notification that it had left the store so it was just a waiting game. It's a good quality dress although it doesn't look good on me, I don't really like the colour and it just doesn't flatter me. I thought this was going to be my dress however now I have to try and return it. I have also heard some bad reviews on returning items but we will see.

Date of experience: May 27, 2022
Ireland
1 review
0 helpful votes
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Great service
May 27, 2022

Great experience, loved the product. Great customer service.

Date of experience: May 27, 2022
GB
1 review
0 helpful votes
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Dress
May 22, 2022

I bought customised dress arrived very quickly maybe took a month and for well. Good value for this price!

Date of experience: May 22, 2022

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom