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The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
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Replying was bit late but overall it was on time and liked it little tight fitted though
Great experience and website product arrived early
The material of the dress is lovely and the pink colour is also beautiful. However, I ordered the dress a custom size and it came a LOT larger, especially in the bust/back area. The waist and length were fine. It also comes very wrinkled and it had several little stains on it. I had to spend a lot more to get it altered at the tailor and get it dry cleaned. It also took very long for the dress to get here, but that was to be expected and in line with the estimates on the website. Having the dress so large was definitely an unwelcome surprise.
Quick easy and professional delivered early fantastic dress.
It took an extremely long time to receive an email about updates and confirmation emails etc so I'm and little disappointed.
It's came out exactly how it looks in the picture and i'm glad the size fits me perfectly
The website is easy to navigate through. However, I was not pleased with my order. The dress did not fit despite the fact that measurements were taken and the size was chosen carefully. I have emailed sales support and have been waiting for a response for 4 days already.
Shipping very overpriced, but dress fitted very nicely
I like their dresses and other clothing, but the dress I ordered is not as nice as the one on the website and therefore i will be returning it
As title says... from ordering to delivery the whole process has been very well tracked out
Out of all the places online i personally believe hebeos is the best for gowns etc. they have a huge variety and shipping is quick.
Ladies, if you are buying a dress please do not order from this website. I have ordered my daughter's prom dress without being customized size 14. The dress did not suit her body so i ask for a refund and now I am in dispute with this company, just for my refund, and the packaging is a horrible as I would expect for such an expensive dress it came in a torn small bag.
Very sad as it should have been my daughter special day :(
The dress arrived around the time they said it would arrive however I had no tracking email or notification that it had left the store so it was just a waiting game. It's a good quality dress although it doesn't look good on me, I don't really like the colour and it just doesn't flatter me. I thought this was going to be my dress however now I have to try and return it. I have also heard some bad reviews on returning items but we will see.
Great experience, loved the product. Great customer service.
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!