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Hebeos UKReviews 1,191

3.6

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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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GB
1 review
0 helpful votes
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Mrs goddard
August 16, 2022

Everything arrived crumpled and creased, dresses were squashed into small bags

Date of experience: July 17, 2022
GB
1 review
0 helpful votes
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Lovely dress to small
July 16, 2022

Lovely dress but to small not as measured having problems getting reply

Date of experience: July 16, 2022
Ireland
1 review
0 helpful votes
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Perfect dresses!
July 16, 2022

Very good. Was kept informed of my order at all times. Fast delivery. Easy to use site.

Date of experience: July 16, 2022
Brazil
1 review
0 helpful votes
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Wedding dress
August 15, 2022

I gave measurements for the dress to be custom made and when it arrived I was disappointed to say the least. The neckline is different, the bust area doesn't fit correctly, it doesn't show off my waist and the style of it is nothing like. A very negative outcome.

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
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Love
July 14, 2022

Very very happy! Arrived in the time scale and lovely product. Just make sure you're sizing up a few sizes. I'm a 14:16 ordered a 20. If I'd ordered an 18 it'll be too small.

Date of experience: July 14, 2022
GB
1 review
0 helpful votes
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Gorgeous dress
July 12, 2022

Really straight forward. Super quick and simple. Love the dress, the material is beautiful and the cut is lovely.

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
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Dress
August 4, 2022

It was good i like the dress would shop again and try the shoes

Date of experience: July 5, 2022
GB
1 review
0 helpful votes
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Wrong size and delay in postage
August 4, 2022

I ordered this beautiful outfit, on the website they put US size 12 which is the size I wear when I received the outfit, it was small, and it's in fact a UK 12. That was misleading. I am stuck with the outfit, the event is over now and I have sent emails to try and return it but they are not giving me the return address, I want my refund, please.

Date of experience: July 5, 2022
GB
1 review
0 helpful votes
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Poor quality
August 4, 2022

Too expensive for this material, is look cheep, 1 star rate is too much for this dress, firs and last order

Date of experience: July 5, 2022
GB
1 review
0 helpful votes
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Excellent!
July 5, 2022

This is my first order with Hebeos. I am extremely satisfied with the service. My emails to ask for information and alterations were answered promptly. The dress arrived in weeks on time. I ordered two prom dresses with my own measurements, one tea length, the other full with a small train. The satin and tailoring was excellent quality and spot on so no need to pay for alterations. I ordered a separate tulle petticoat from Amazon to poof the skirts out even more and they worked perfectly. I wanted HUGE full poofy skirts and they worked perfectly just like the pictures in Hebeos. I ordered pink dresses and they were a lovely baby pale pink. They are exactly like the pictures. They are stunning! I am thrilled with them and can't wait to wear them! My husband used to sell leather and other womens fashions clothing and was very impressed with the quality and loved them. Plenty of material with huge full skirt. If you want to look like Cinderella you won't be disappointed! I can definitely recommend Hebeos and will order from them again with confidence. I shall go to the Ball! One very happy Cinderella!

Date of experience: July 5, 2022
GB
1 review
0 helpful votes
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Perfect
July 4, 2022
Updated review

Good quality good nice stylish live everything love design

Date of experience: July 4, 2022

Good service
June 24, 2022
Previous review

Good service

Date of experience: June 24, 2022
GB
1 review
0 helpful votes
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Poor service
August 3, 2022

The fabrics used were nice enough quality for the price. However the bra pads arrived damaged and some of the measurements were incorrect. Customer service is making a refund very challenging.

Date of experience: July 4, 2022
GB
1 review
0 helpful votes
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Perfect dress
July 2, 2022

Perfect customized dress. Absolutely love it, can't wait my wedding day.

Date of experience: July 2, 2022
GB
1 review
0 helpful votes
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Slow to arrive
August 1, 2022

Overall good………………………………………………………………………………………………….

Date of experience: July 2, 2022
GB
1 review
0 helpful votes
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Bad experience
July 31, 2022

The dress is completely different than is showing on the website. The material is not nice and the dress is not hand-sewn as in the picture. My special day is already ruined because of this experience. I am so disappointed

Date of experience: July 1, 2022
Brazil
1 review
0 helpful votes
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Awful
July 29, 2022

I had ordered a dress on here and saw some really good reviews online and YouTube so ordered a dress with custom measurements. When it arrived everything was wrong and it didn't even look like the picture. I had to bring it to a tailor and they said it was the worst one they've ever seen! PLEASE don't order from here

Date of experience: June 29, 2022
GB
1 review
0 helpful votes
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If you trade in the Uk albeit on the internet then you should trade fairly and reasonably. I believe I have been misled, paid extra for expedited delivery and no garment arrived. No apology. When it finally arrived it was wrong and faulty.

Date of experience: June 29, 2022
GB
1 review
0 helpful votes
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Very good
June 28, 2022

Just that the it was delivered late but the service was good

Date of experience: June 28, 2022
GB
1 review
0 helpful votes
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Muy contenta
June 28, 2022

El vestidos tardó en llegar dos semanas que es lo que estaba previsto

Date of experience: June 28, 2022
GB
1 review
0 helpful votes
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Fantastic
June 27, 2022

Fantastic service I was a bit worried as the dress was a couple of days late but contacted customer services and they got back to me straight away

Date of experience: June 27, 2022

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom