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Hebeos UKReviews 1,191

3.6

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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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2,183 reviews

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GB
1 review
0 helpful votes
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Beautiful dress
March 12, 2023

Easy to order, beware the delivery takes time, but worth the wait, when dispatched you get email saying arrived, i worried but it arrived 2 days later, not that anyone got bCk to my concern but other than that all well

Date of experience: March 12, 2023
Pennsylvania
1 review
0 helpful votes
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Perfection
March 12, 2023

I ordered the dress with my custom measurements. Customer service was fast with response to my email. The dress fits perfectly, and is gorgeous. Looks exactly like the photos. Don't be fooled by the other Hebeos site. Be sure you are on the UK version.

Date of experience: March 12, 2023
GB
1 review
0 helpful votes
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Not as expected
April 10, 2023

I was disappointed that the product received mismatched what was advertised. I felt stressed throughout the refund process that took a while, but I am thankful that the company was understanding and provided a refund.

Date of experience: March 11, 2023
Canada
1 review
0 helpful votes
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LOVE MY DRESS!
March 10, 2023

Came so fast, and sizing and quality are amazing! Would definitely order again!

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Sizing
April 8, 2023

It's a pretty dress but the sizing is completely off. If you want the dress to fit it's best to customise the size as some places will fit and others won't if you order a normal size. The slit is also a bit off and Is more to the front then side. There is also a lot of the dress so you can barely even see or find the slit. Overall it's a pretty dress just don't make the same mistake I did by not customising the size.

Date of experience: March 9, 2023
Canada
1 review
0 helpful votes
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When I saw the dress I really liked it especially because another customer provided the picture of them wearing it... I didn't realize the I could ask for customer sizing on that dress... They don't make it easy to find the feature... So i ordered the closest to my size... I still have to pay quite a bit for alternations. But that's on me. I should have dug deeper for the feature... I did email customer service though... They didn't respond to me for days... I had ordered the dress by then already... When the dress came. I unwrapped it and the first thing that happened was one of the beads fell off... I looked at the beading work and it's pretty bad... But like I said. U get what u pay for... Overall the dress is wearable after I get it altered.

Date of experience: March 9, 2023
Ireland
1 review
0 helpful votes
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Excellent Service
March 9, 2023

Dress fabulous, Service excellent, delivery early. All brilliant

Date of experience: March 9, 2023
GB
1 review
0 helpful votes
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Green off the shoulder ball gown
April 7, 2023

Order arrived very quickly and the custom fit was very good. Disappointed with the colour of the skirt which didn't look like the picture and there was a strong fishy odour on the netting of the underskirt

Date of experience: March 8, 2023
GB
1 review
0 helpful votes
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Not overly helpful
April 7, 2023

A lot of going round in circles in trying to rerun an item for a full refund

Date of experience: March 8, 2023
GB
1 review
0 helpful votes
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Sizing
April 6, 2023

Be careful when choosing size. I would definitely recommend going at least 2 maybe 3 sizes up

Date of experience: March 7, 2023
Chile
1 review
0 helpful votes
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Cocktail dress
March 6, 2023

The dress I received was too big even though I followed the measurements guide and the dress did not look as expected, it was longer and looked more like a prom dress from the 70-80's.
Not satisfied at all.

Date of experience: March 6, 2023
GB
1 review
0 helpful votes
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Far too small
April 5, 2023

Beautiful dress however despite measuring my daughter and checking it against their standard sizes it's 5 inches too small across the back and wont do up.

Date of experience: March 6, 2023
GB
1 review
0 helpful votes
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Item arrived really poorly packed. Inside out, no even folded shoved into a small bag for a long dress worth nearly £100

Date of experience: March 6, 2023
GB
1 review
0 helpful votes
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Formal dress
March 5, 2023

Good service would definitely use again. Good range of dress styles. Easy to order size using the measuring guide

Date of experience: March 5, 2023
Canada
2 reviews
0 helpful votes
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I am returning my dress as it does not stay up on my shoulders and the fit under the armpit is very close.
I had some questions about my purchase and I was pleased with how quickly I received a response.

Date of experience: March 3, 2023
GB
1 review
0 helpful votes
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Review
March 3, 2023

Nice dresses lots to choose from absolutely stunning

Date of experience: March 3, 2023
Ireland
1 review
0 helpful votes
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Fantastic
March 3, 2023

Was absolutely thrilled when I ordered to Ireland on March 3rd and this arrived on March 21st. Packaging, product and everything was perfect x3!

Date of experience: March 3, 2023
GB
1 review
0 helpful votes
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Beautiful dress
February 26, 2023

Thank you from suppling measurements to receiving perfect fitting beautiful dress was just under 3 weeks. Am so pleased with the dress.

Date of experience: February 26, 2023
GB
1 review
0 helpful votes
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Very bad quality of dress
March 28, 2023

I ordered a grey dress for my sister's engagement and it was arriving on the very previous day of my sister's engagement but when the dress arrived it was looking like a mess just a cloth wrapped and designed the fitting was also very loose not happy at all as I the customer service is telling me we can't give u refund even when I contacted them the same day
I would suggest it's a waste of money don't buy it

Date of experience: February 26, 2023
GB
1 review
0 helpful votes
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Amazing
February 26, 2023

Very easy to order. Lots of choice. Beautiful dress. Sizing was spot on and fitted my daughter beautifully.

Date of experience: February 26, 2023

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom