Headlight Experts

Headlight Experts sold me an LED Conversion Kit for a Ram ProMaster 3500 van. To make a long story short, the LED bulbs they sold me cannot be installed in this van. Our local Ram dealer tried for over two weeks to get them installed with multiple attempts and multiple requests for clarification from Headlight Experts. Headlight Experts first claimed that I needed the special clips ($12.50) to install the bulbs. I purchased these. Then they claimed that we were not taking off the retaining ring and that was preventing installation. The guy on the phone became belligerent at this point and insulted me and the service man at the Ram dealership for being so stupid as to not know to take off the retaining ring. We took off the ring and tried again. The LED bulbs will not install without bending the headlight reflector, which would redirect the headlights and is against state law. When I explained these facts again they said "They can be installed, as per the pictures we sent to you proving it." The pictures that they sent showed disassembled headlights. These headlights cannot be disassembled to change bulbs. Headlight Experts has refused a refund based on their 30 day return policy. However their product is defective and cannot be installed so I believe that they should refund my money. I will never deal with them again, and recommend that you also avoid them.

My Xenon 8000k kit just came in the mail yesterday, I installed them this morning, and everything looks and works great. I highly recommended Headlight expert!

I ordered headlights for my son's Ford F350. We were going on a 2 week trip camping in the UP. They sent the wrong headlights. I had to send them back at my expense, only to be told that I could only get a store credit because they didn't receive them back in 30 days! IT WAS THERE MISTAKE! They didn't offer to send the correct headlights and I'm out the shipping! DON'T DO BUSINESS WITH THIS COMPANY, THEY DON'T STAND BEHIND THEIR PRODUCTS!

These guys are not honest either on their website or in person. They claimed to have a set of headlights to me in 2 business days using their free shipping. Instead it took them 8 business days just to ship them and another 5 days to arrive. I cancelled the order after 5 business days before they shipped but they shipped the lamps late anyways even though I talked with them (Paul) on the phone telling him to cancel the order as well as in an email (which I still have). Then, the lights did not fit my vehicle as they said they would so I sent them back after getting the RMA authorization and them assuring me they fit. They did not! Then, after receiving the pieces back, they charged me 30% adjustment fee which includes (according to Paul) the 20% restocking fee plus a 10% free shipping charge. I paid for the return shipping myself so it was a total of the 30% charge plus what I paid for return shipping. Buyer beware, there are other places to buy headlights that care about customer service and are not crooks like these people.

First of all, hello, for those who are interested in cars, if you want to change the headlights, the headlights are very nice, I recommend this place.

This company is terrible and I mean terrible, first, they sent me HIDS both of the ballasts were friends and were flickering because they were fried and yes we tried a relay harness and tested them, they then sent me a "new" pair and of them still flickered and one was perfectly fine, turns out the "new pair" the bulb that was flickering and it was the old pair, then the new bulb was the wrong color WOW! I then reach out to them very upset as I should be and they then say they would gladly send me LEDS instead if I remove the reviews (weird) and send them 30$ to cover the difference, I then email the company to remove the review and they didn't get back to me. The headlight experts have now held my package for over a week on purpose after I paid which is illegal as well as fraud. Such a sad company with arrogant workers who don't like their job there's a reason this company has 85% 1-star reviews because they are pathetic

The ABSOLUTE WORST customer service experience of my life. Not only was the (only) representative rude, condescending and dismissive...he then proceeds to send me personal and threatening emails to MY WORK EMAIL! Not only would he needed to cyberstalk me to find this information, he threatens to contact the SC Real Estate Commission to "let them know about the type of person" I am since dealing with Headlight Experts. This company is horrible. BUYER BEWARE. I have my attorney reviewing these emails to ensure nothing more vindictive and/or maniacal comes from this sick psycho! Want a demented person that should not be operating a business!

Read all of the Trustpilot and BBB Reviews before ordering. This company has a pretty awful reputation, with over 125 negative reviews in the last three years alone.

BUYER BEWARE!

I purchased headlamps from this company because I wanted to upgrade to LED with a classic look, when the product arrived it was not at all what was advertised, the components were cheaply made in China, they did not fit properly, loose rattling, was told I could install a gasket to fix this, no where on the website did it indicate that a gasket may be needed, the build quality is terrible made in China stamped all over the assy, the lenses are foggy look faded, I was advised that "should" burn off, I attempted to return the product for a refund, they will not accept returns without a RMA, I contacted the company with my concerns and asked for an RMA which they will not give, I am stuck with a $200 set of paper weights because that garbage will not be installed on my vehicle, I would have been better off buying the headlamps from Amazon or Ebay same garbage just half the price!

I contacted this place for my car headlights, I was very satisfied, I shopped, they took good care of their customers. Quality products are available with car headlights.

The saying. YOU GET WHAT YOU OAY FOR is valid in this product. I do regret buying the HID kit from Headlight Experts. Their website will fool you since they only post the 5 star testimonials.

I drive a Ram 3500 daily and having good lighting is super important since we have moose all over the damn place, especially in the winter along unlit roads. The light throw with the 55watt HID kit is great but i feel the quality is just not there.

1. Packaging sucked. The box was crushed inside of a priority bubble envelope. Was unsure that the set up would even work.

2. The HID ballasts do not like the cold. I am in Anchorage Alaska and once the temps reach 10 degrees Fahrenheit or colder the lights take a good 5 minutes of On/Off cycling on their own to finally stay on. The lights will drive you crazy driving down the snowy roads as they shake. Yes I've taken the whole light fixture out a couple times to make sure my bulbs are seated correctly.
Save your money and buy a better quality HID setup from somewhere else.

It is a business where I bought the headlights for my car and I am very satisfied with the service. I would like to thank the staff for their interest and concern

An excellent company and a professional team, with fast shipping options and support, it has a very good application and good services, a company that I always prefer, I recommend it to everyone

I highly recommend Headlight Experts to anyone looking for high-quality headlight solutions.
I was hesitant about purchasing a headlight kit online, but Headlight

These guys are no where close to experts. They are totally rude and nasty. They lie to you and will hang up on you. They Do Not stand behind the so called Lifetime warranty. Headlights go out in a couple months then the so called Warranty is no good because THEY say it's a part that is on back order. Look for other great companies and READ ALL THE REVIEWS OF THESE RIP OFFS. SAFE YOURSELF A HUGE HEADACHE. NO... I REPEAT NO RETURNS as they have a ton of excuses as to why you dont get a part. YOU WILL NOT GET ANY MONEY BACK OR CREDIT. THEY WILL NOT SHIP TO YOU SAYING THEY ARE ON BACK ORDER, BACK ORDER. THEY ONLY WRITE BACK IN LITTLE HALF SENTANCES. Saying NEXT WEEK, CHECK BACK NEXT WEEK. RUN AWAY FROM THESE NONE experts. THEY ARE SCAMMERS AND RUDE ON THE PHONE... ONCE YOU PURCHASE.

We ordered 4 head lights and 2 harnesses (one of which came broken) as directed by the company totaling just over $200. The company insisted they would fit. We took the lights to 1 body shop 4 mechanics and a tint and lighting shop. None of them could get the lights to install right. One of the mechanics spent almost an hour on the phone with one of their service techs and was still unable to get them to install. All 6 places we took them to said they are defective or the incorrect parts. There was never power put to the lights so they were retuned new. This company then charged us $48.50 restocking fee plus we had to pay $15 just to ship the lights back. When we told them we were contacting the BBB they threatened to not refund us anything. They are a horrible company to do business with! After they seen that we did go through with the BBB review they emailed us offering to refund us the rest of the money if we removed the review. They can keep it if it means one person sees my review and it saves them a giant headache

ORDERED A SET OF BULBS AND BALLASTS ONLY TO BE PUSHED OFF FOR 2 1/2 MONTHS. CANCELLED ORDER, CREDIT CARD STILL CHARGED, ITEMS SHIP 1 1/2 WEEKS AFTER CANCELL, CALL FOR REFUND AS PREVIOUSLY ASKED, ASKED FOR RETURN SHIPPING TAG, MANAGER WAS RUDE, AGRESSIVE, ARGUMENITIVE, AND REFUSED TO MAKE GOOD ON THE ORDER. PLACE IS A SCAMMMM. DO NOT ORDER WITH HEADLIGHT EXPERTS. GARBAGE COMPANY, GARBAGE STAFF... 0 OUT OF 10

I'm on day 4 waiting on my package that was guaranteed to be delivered in 2 days. Customer service is bs

Updated: Based on recent communication with Headlight Experts:

After I submitted the review below, within several hours I received an email from Headlight Experts. They offered me a "courteous exception" to trade out the HID lights that did not work for LEDs. I would have to ship them the HID lights that did not work, at a USPS cost of $10.20, remove the review below and then they would in turn ship me new LED headlights. I stand on my review. This is a terrible vendor. Why does it take a negative review for any meaningful solution to take place? Yes, I will not get back any part of the original $100 cost, but if other potential customers can avoid the hassel I went through then it's worth the cost.

I purchased some HID headlights for my 2010 Ford Explorer Sport Trac Adrenelin. Out of the box, the lights did not work. Emailed and called customer service. Received some very short, scripted responses that did not solve my issues with the lights. Sent them back requesting a refund or LED replacements. They sent me back the same HID lights I sent them without any expanation of what went wrong. I installed again. Same issues. Contacted customer support and they asked me to call Paul, yet again. Basically, all I want is my money back and they keep stringing me along.

I would stay away from this company. I have had a terrible experience with their lights, both the product and the customer service. I should have researched before wasting $100 on these bulbs.

I know nothing about car headlights, so after getting pulled over by the sheriffs in town, they told me to get new headlights.