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Headlight Experts

How would you rate Headlight Experts?
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New York
1 review
6 helpful votes
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Terrible customer service
March 7, 2023

Bulbs did not fit housing. One of the bulbs came damaged. They tried to tell me it wasn't damaged and I was the one that damaged it. I'll send bulbs back but will probably have to dispute the charge to get my money back. Don't order from this company!

Date of experience: March 7, 2023
North Carolina
1 review
0 helpful votes
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Low beams
October 8, 2024

They are great headlights very bright and they do not get hot like other led's I have had

Date of experience: October 8, 2024
Arkansas
1 review
2 helpful votes
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Worst company ever, just run & run fast!
July 15, 2022

Wish I would have read the reviews before I ordered from these people. Everything about their ad is misleading, customer service sucks, do not fit as advertised. After receiving the lights & seeing where they had to fit, I could see they weren't going to. Called & talked to a tech, he said just cram it in there it'll fit. Well, it won't, I called back & talked to another tech he basically laughed & said I was the only person that couldn't install them which is obviously wrong judging by these reviews. He even said cut a notch in the cap so the wires could hang out. They're considered used since I tried installing them per their instructions so no returns. This was a 2016 Hyundai Elantra I was dealing with; I will file a dispute with PayPal. For your own benefit don't even consider these lights you'll just be out money. RUN!

Date of experience: July 15, 2022
Massachusetts
1 review
4 helpful votes
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If there is a way to give half star I will do that! The worst business ever I dealt with in the last 25 years of my life!
Rude as f**** customer service, for Shipping they said we'll take 2 Business days, it took almost 2 weeks, To return the wrong order You have to go back-and-forth with punch of emails, and they want you to pay for that Return shipping, only one guy was Able to give me some of his time Was Paul, They are a big mess. Never ever I will do business with them even if I will pay for that extra.

Date of experience: March 23, 2022
Kentucky
1 review
4 helpful votes
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Don't waste your time
September 30, 2023

This company claims to know what they're talking about when it comes to the bulbs in your car, I can assure you they do NOT and they will also tell you if they don't work they'll refund your money, they will but not all of it, not only did the bulbs they recommended NOT fit my car they kept 20.00 out of the 100 I paid, this is not worth the hassle, they suck!
They also argued with me about the bulbs they sent! Save yourself the time and the cash..

Date of experience: September 30, 2023
Louisiana
1 review
0 helpful votes
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LED Headlights
September 7, 2024

Great product, I've had no issues with these lights and they're very simple to install.

Date of experience: September 7, 2024
Turkey
1 review
0 helpful votes
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A business that sells car headlights.
Together with their expert teams, they provide information and support.
There is sufficient information and quality products about the headlights of the vehicles. It is one of the rare sites that I shop and am satisfied with. I recommend it to everyone.

Date of experience: March 7, 2023
Texas
1 review
1 helpful vote
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I had a shipping error and they would not even let me talk when I called. They talked over me, were very argumentative and would not answer any questions. No assistance whatsoever in remedying a misdelivered package.

Date of experience: March 21, 2024
Florida
1 review
2 helpful votes
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I order LED headlights from headlight experts. Beware They are a scam! They are not experts, far from it. They will send you anything. Good luck getting your money back. Better off taking your cances on ebay and craigslist

Date of experience: December 31, 2023
Georgia
1 review
0 helpful votes
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Very Satisfied
September 6, 2024

Headlight Experts has great products and outstanding customer service.

Date of experience: September 6, 2024
New York
1 review
0 helpful votes
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.
September 6, 2024

Very helpful, good quality product! Will continue to use Headlight expert

Date of experience: September 6, 2024
Turkey
1 review
0 helpful votes
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Job
March 20, 2023

Impressed with the quality of their products. I can tell that they only offer the best for their customers.
The selection of headlight options at Headlight Experts is unmatched. They truly have something for everyone

Date of experience: March 19, 2023
Tennessee
1 review
2 helpful votes
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Rude customer service when contacting them. I mean RUDE! INSULTING.
They do NOT ship when they say they did... and you will wait for weeks! Meanwhile the post office is "awaiting the package".
Stay AWAY!

Date of experience: October 5, 2022
Alabama
1 review
0 helpful votes
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Replacement bulbs
September 5, 2024

Great company to purchase from and very helpful with warranties and great quality items

Date of experience: September 5, 2024
California
1 review
0 helpful votes
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I ordered a set of LED fog lights for my 2016 F-150 in January of 2021. These match the color of my OEM Led high and low beams. They are very bright, easy to install, and have lasted a year so far. I've put on 30,000 miles this past year and I would say over half of those miles I had the fog lights on, and have had no issues.

Date of experience: March 18, 2022
Virginia
1 review
1 helpful vote
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Poor customer service
October 24, 2022

I spoke with one of the representatives today inquiring about sealed headlight conversions. He immediately pushed me to the website to send an email. I further asked another question and was rudely cutoff when he redirected me to the website. I attempted to ask a question about conversion on a T3 headlight and he hung up on me. Frankly, I find this unprofessional and discourteous. I am not sure if the representative I spoke with was an answering service or an employee. Regardless, if I was owner of the company, I would want to know of subpar interaction. If I could give zero stars, I would. There are other businesses out there that will offer customer service with a good product and I will have to research some more. I sent an email to customer service and will await their response.

Date of experience: October 24, 2022
North Carolina
2 reviews
5 helpful votes
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Run from these people
August 20, 2022

Products are garbage. I paid for 55w ballasts and they sent 35w ballasts. I emailed them to let them know the mistake and they told me that 55w ballasts cost 15.00 more.
So I have to pay for something again, after paying for it.
I plan on leaving a review everywhere, so people will see the business ethics of these crooks
Also after installing the hid kit. One of the bulbs died as soon as I turned the lights on. These people are peddling garbage?!

Date of experience: August 20, 2022
Colorado
1 review
3 helpful votes
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Difficult to work to with. Forced me to pay for shipping to get replacement headlights even though I didn't have to pay for shipping originally. I had to fight with these people. And they didn't send me my full original order. Took forever to get these headlights to begin with as well. Please take your need for headlights elsewhere. I won't be coming back. I hope they learned from their mistakes.

Date of experience: February 5, 2023
District of Columbia
1 review
1 helpful vote
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Great shopping experience. I purchased bulbs during the Labor Day Sale, and I'm very happy with the price and quality of these bulbs. Shipping was fast. I found Headlight Experts on YouTube while researching LED headlight bulbs.

Date of experience: October 20, 2022
Virginia
1 review
3 helpful votes
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By the name of this company, I thought they would make sure you would get the right head lights. But that was a bs thought. I was sent a second set of lights that weren't plug and either so I'm out of about $105.00..

Date of experience: December 1, 2022

Overview

Headlight Experts has a rating of 3.4 stars from 263 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Headlight Experts most frequently mention lifetime warranty, car headlights and fast delivery. Headlight Experts ranks 29th among Auto Parts sites.

service
134
value
128
shipping
132
returns
118
quality
123
This company does not typically respond to reviews
+26