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Headlight ExpertsReviews 262

3.2

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Headlight Experts Reviews Summary

Headlight Experts has garnered mixed feedback regarding its reputation and customer service. On the positive side, many customers praise the quality and brightness of the LED headlights, as well as the effectiveness of the lifetime warranty, which is often highlighted as a significant benefit. However, there are notable concerns regarding customer service, particularly issues with return policies, perceived hostility from support staff, and difficulties in resolving product-related problems. Overall, while the product quality appears to be a strength, the company's customer service approach may require significant improvement to enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
134
value
128
shipping
132
returns
118
quality
123
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Sri Lanka
1 review
0 helpful votes
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Best and brightest!
September 11, 2024

We purchased these a while ago and have been so happy with our purchase. Great customer service!

Date of experience: September 11, 2024
Pennsylvania
1 review
0 helpful votes
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Super Bright Lights
September 10, 2024

A great product, I liked them so well and decided put them my truck. I'm very pleased with how bright they are.

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
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Awesome customer service
September 10, 2024

Very helpful and very responsive with warranty. Headlights are great

Date of experience: September 10, 2024
Virginia
1 review
0 helpful votes
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LED Headlights
September 10, 2024

I originally bought LED headlights for my daughters 2016 Honda CRV since she travels a decent distance to college. Immediately after installing the headlights, she noticed a huge difference in what she was able to see and how clearly, she was able to see in the dark while driving. The LED's performed better than expected.
The ease of picking the right bulb using headlightexperts.com made the purchase that much more satisfying. Just entered the year, make, and model and a selection of different bulbs popped up. Knowing what I was looking for I selected the right one and within seconds had my order confirmation number. Great Product, great site overall fantastic experience.

Date of experience: September 10, 2024
New York
1 review
0 helpful votes
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LED headlight conversion kit
September 10, 2024

Have been using this product for years and they work great! Lights are nice and bright better then the stock headlights that came with the truck.

Date of experience: September 10, 2024
Delaware
1 review
0 helpful votes
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Overall review
September 9, 2024

The headlights are good and easy to install but unfortunately didn't last more than a couple months before having issues. Customer service was able to set me up with replacement bulbs so hopefully these ones last longer because I was very happy with the quality of the old ones until they started acting up

Date of experience: September 9, 2024
Louisiana
1 review
0 helpful votes
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LED Headlights
September 7, 2024

Great product, I've had no issues with these lights and they're very simple to install.

Date of experience: September 7, 2024
Massachusetts
1 review
0 helpful votes
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Trust worthy
September 7, 2024

Trust these guys, had to warranty a set of headlights that were a couple years old.
Replaced them no problems I was even offered an upgrade.

Date of experience: September 7, 2024
Georgia
1 review
0 helpful votes
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Very Satisfied
September 6, 2024

Headlight Experts has great products and outstanding customer service.

Date of experience: September 6, 2024
Kentucky
1 review
0 helpful votes
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3+ year review
September 6, 2024

I've had the same set of headlights for over 3 years now and just started having issues with them and the company was very quick to help me out and settle my issues. Highly recommend them.

Date of experience: September 6, 2024
New York
1 review
0 helpful votes
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.
September 6, 2024

Very helpful, good quality product! Will continue to use Headlight expert

Date of experience: September 6, 2024
Ohio
1 review
0 helpful votes
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Good product and great service.
September 6, 2024

I purchased bulbs for my F-250 a few years ago and they worked out great. They are three times as bright as the standard halogens that were in there which makes night driving and bad weather driving much better. I did have an issue with my low beam going out on one bulb and contacted them for the warranty. They were very responsive and great to work with. Very satisfied with their help and professionalism. I would recommend these bulbs as they do help a lot, they seem to be of good quality and the company does stand behind their product which is refreshing nowadays.

Date of experience: September 6, 2024
Virginia
1 review
0 helpful votes
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Awesome Headlights.
September 6, 2024

Purchased several years ago headlight and fog light replacements. Never had trouble, fitment was correct, looked great on my truck and I bought another pair for my father in law.

Date of experience: September 6, 2024
Alabama
1 review
0 helpful votes
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Replacement bulbs
September 5, 2024

Great company to purchase from and very helpful with warranties and great quality items

Date of experience: September 5, 2024
Florida
2 reviews
4 helpful votes
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Bulbs failed after 18 months. Followed all the rules, got the RMA # sent them back at my expense. They claim that replacement are sent out 24 hours or less after they receive your package. Got proof of Del from UPS and waited 2 weeks with no tracking from them. Called and spoke with someone. They apparently don't like to give their names and I can understand that now! I was told that the bulbs were on backorder and they would send once they got a shipment. So I called the Philips Automotive Lighting and asked if these bulbs were on backorder and it was confirmed that they were NEVER on back order. A LIFE TIME WARANTY is only as good as the people you're dealing with.

Date of experience: September 5, 2024
Colorado
2 reviews
0 helpful votes
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LED headlights
September 5, 2024

I have been using these headlights for the past 4 or so years. As my truck did not. Come with LEDs I wanted to get the best light possible to see at night. By getting the headlight upgrade kits to LEDs that worked. They are very bright and seeing at night is very easy now. I would not go back to any other type of headlight. Every auto should come standard with these lights as it would make the driving at night much safer for everyone. Thank you for a great product.

Date of experience: September 5, 2024
Tennessee
1 review
0 helpful votes
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LED Headlight Bulbs
September 5, 2024

I purchased 3 sets of these bulbs with cancelers, High Beam, Low Beam, and Fog lights, in 2019 for my Mercedes CLK. They have worked great for 5 years. Since 2019 I have bought at least 4 more sets for various vehicles. Good solid product.

Date of experience: September 5, 2024
Michigan
1 review
0 helpful votes
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5 star
September 4, 2024

Has the headlights for over 3 years very bright and customer service is top notch. Never had a problem with getting new bulbs under there warranty!

Date of experience: September 4, 2024
Connecticut
1 review
0 helpful votes
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LED'S Are The Way To Go
September 4, 2024

I purchased the 9012 LED headlight conversion back in 2019 for my 14 Sierra. Lights are super bright and have a nice color to them as well. The stock ones were so yellow and couldn't see a thing at night. These led's are amazing in every way very dependable and customer service is very nice and respond fast.

Date of experience: September 4, 2024
Minnesota
1 review
0 helpful votes
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These lights are super bright and are very dependable! My first set of led bulbs lasted almost 7 years, I reached out to customer service and they sent me a new set right away

Date of experience: September 4, 2024