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Headlight Experts has garnered mixed feedback regarding its reputation and customer service. On the positive side, many customers praise the quality and brightness of the LED headlights, as well as the effectiveness of the lifetime warranty, which is often highlighted as a significant benefit. However, there are notable concerns regarding customer service, particularly issues with return policies, perceived hostility from support staff, and difficulties in resolving product-related problems. Overall, while the product quality appears to be a strength, the company's customer service approach may require significant improvement to enhance customer satisfaction and trust.
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We purchased these a while ago and have been so happy with our purchase. Great customer service!
A great product, I liked them so well and decided put them my truck. I'm very pleased with how bright they are.
Very helpful and very responsive with warranty. Headlights are great
I originally bought LED headlights for my daughters 2016 Honda CRV since she travels a decent distance to college. Immediately after installing the headlights, she noticed a huge difference in what she was able to see and how clearly, she was able to see in the dark while driving. The LED's performed better than expected.
The ease of picking the right bulb using headlightexperts.com made the purchase that much more satisfying. Just entered the year, make, and model and a selection of different bulbs popped up. Knowing what I was looking for I selected the right one and within seconds had my order confirmation number. Great Product, great site overall fantastic experience.
Have been using this product for years and they work great! Lights are nice and bright better then the stock headlights that came with the truck.
The headlights are good and easy to install but unfortunately didn't last more than a couple months before having issues. Customer service was able to set me up with replacement bulbs so hopefully these ones last longer because I was very happy with the quality of the old ones until they started acting up
Great product, I've had no issues with these lights and they're very simple to install.
Trust these guys, had to warranty a set of headlights that were a couple years old.
Replaced them no problems I was even offered an upgrade.
Headlight Experts has great products and outstanding customer service.
I've had the same set of headlights for over 3 years now and just started having issues with them and the company was very quick to help me out and settle my issues. Highly recommend them.
I purchased bulbs for my F-250 a few years ago and they worked out great. They are three times as bright as the standard halogens that were in there which makes night driving and bad weather driving much better. I did have an issue with my low beam going out on one bulb and contacted them for the warranty. They were very responsive and great to work with. Very satisfied with their help and professionalism. I would recommend these bulbs as they do help a lot, they seem to be of good quality and the company does stand behind their product which is refreshing nowadays.
Purchased several years ago headlight and fog light replacements. Never had trouble, fitment was correct, looked great on my truck and I bought another pair for my father in law.
Great company to purchase from and very helpful with warranties and great quality items
Bulbs failed after 18 months. Followed all the rules, got the RMA # sent them back at my expense. They claim that replacement are sent out 24 hours or less after they receive your package. Got proof of Del from UPS and waited 2 weeks with no tracking from them. Called and spoke with someone. They apparently don't like to give their names and I can understand that now! I was told that the bulbs were on backorder and they would send once they got a shipment. So I called the Philips Automotive Lighting and asked if these bulbs were on backorder and it was confirmed that they were NEVER on back order. A LIFE TIME WARANTY is only as good as the people you're dealing with.
I have been using these headlights for the past 4 or so years. As my truck did not. Come with LEDs I wanted to get the best light possible to see at night. By getting the headlight upgrade kits to LEDs that worked. They are very bright and seeing at night is very easy now. I would not go back to any other type of headlight. Every auto should come standard with these lights as it would make the driving at night much safer for everyone. Thank you for a great product.
I purchased 3 sets of these bulbs with cancelers, High Beam, Low Beam, and Fog lights, in 2019 for my Mercedes CLK. They have worked great for 5 years. Since 2019 I have bought at least 4 more sets for various vehicles. Good solid product.
Has the headlights for over 3 years very bright and customer service is top notch. Never had a problem with getting new bulbs under there warranty!
I purchased the 9012 LED headlight conversion back in 2019 for my 14 Sierra. Lights are super bright and have a nice color to them as well. The stock ones were so yellow and couldn't see a thing at night. These led's are amazing in every way very dependable and customer service is very nice and respond fast.
These lights are super bright and are very dependable! My first set of led bulbs lasted almost 7 years, I reached out to customer service and they sent me a new set right away
Answer: I believe it is a scam. The sales department says there is no one there to take a call and customer service, you can only get a hold of them by email. And then no one ever returns the email
Answer: It is impossible to get a hold of customer service by phone. Email is the only way and they will not return emails.