On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Headlight Experts Reviews Summary
Headlight Experts has garnered mixed feedback regarding its reputation and customer service. On the positive side, many customers praise the quality and brightness of the LED headlights, as well as the effectiveness of the lifetime warranty, which is often highlighted as a significant benefit. However, there are notable concerns regarding customer service, particularly issues with return policies, perceived hostility from support staff, and difficulties in resolving product-related problems. Overall, while the product quality appears to be a strength, the company's customer service approach may require significant improvement to enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not only are the headlight super affordable but they have lasted me years. In addition to this they come with a fantastic warranty. The best thing honestly though is the customer service. They are very quick to respond and are super helpful.
Great product very bright fog lights are super bright
I purchased a set of LED lights from this company 3 years ago for my Ram truck. I initially ordered the wrong bulbs and Headlight Experts issued a replacement with no problem. The bulbs are much brighter and more clarity than the factory installed bulbs that were on my truck. I recently purchased a set of the newer style bulbs and look forward to seeing how they perform at night. I highly recommend this company for your vehicle bulbs.
I have ordered another newer version/set from Headlight Experts last week for another Jeep. I brag about your lights to all my buddies as they awe at the brightness in both the Headlights and Fog lights on my 2018 Jeep Wrangler! The Older units/bulbs were bright, but the newer Phillips ZES units are Awesomely Bright! Great product & Great service. You Guys knocked it out of the park!
I have used Sylvania Ultra headlights for years in my Subarus and they would last a year after paying $90 for a pair. I converted to the LED's and was so happy. They were much brighter light was thrown farther, could see much better. I noticed the bulbs went bad about a week ago and contacted them and the lifetime warranty was honored and I was upgraded to the newer model bulbs. Very happy with the customer service.
Headlight Experts was helpful in my replacement and upgrade, I am looking forward to the new bulbs.
I have used the LED lights on two trucks. The install was not that bead and plug and play. Bright lights better than halogen I think.
Very bright headlights.Quick customer service!Will buy again.
This is my second purchase through headlight experts. The first purchase was four years ago and I had nothing but good experience with the original product and service. I am now onto my second purchase and expect nothing but the same.
I bought these headlights and they lasted just about 2 years, I reached out to the company after seeing a "lifetime warranty" they sold me on a bunch of nonsense saying "we have a new bulb released this year and if I pay $17x2 and shipping and handling" they would send me the new bulbs in 2-3 business days as long as i leave them a "positive review" well folks after 3 emails and 3 weeks somebody from the company finally answered me and said they are still waiting on my "positive review" before they will send me the lights that they had no problem collecting my money from, so now I'm waiting on a refund because if you want a positive review have a product that's worth it rather than a product you think you can just buy a positive review and scam people...save yourself the hassle and bring your business else where
Purchased a pair of H11B LED headlights about 18 months ago. Love the extra light they provide. Unfortunately one of the bulbs failed recently but Headlight Experts was right there with the lifetime warranty and an upgrade offer. They know how to treat customers right. Very happy with the support.
Had these fog lights for over 3 years with no issues, have them as my high beams and low beams out there
I ordered full sets of fog, low beam, and high beam bulbs back in 2020 and they were wonderful. I have one low beam bulb that has given out on me. I contacted headlight experts about how to get a new bulb. Completely forgot about the lifetime warranty! Company responded back very quickly and offered to have me return the set of bulbs under warranty to be replaced or they would send me the newest version at a much discounted rate. Great offer so I don't have to go without either bulb until the replacements are received. Thank you!
The LED conversion definitely allowed better vision and penetration for night driving.
I look forward to the updated lamps that you are shipping.
I have owned these head lights for years and they are great lights and super bright very happy with mine very easy to install I highly recommend these light in any vehicle and great customer service.
Thanks for the excellent service. I have been a customer since 2016 and they have always taken care of me. I have referred all my friends and family and have been given the best service.
I recently upgraded my truck's headlights to a new set of LED lights, and I'm absolutely thrilled with the results. These lights are outstanding. The difference in visibility is night and day, literally.
Before the upgrade, my old headlights were dim and struggled to illuminate the road properly, especially in darker conditions. Now, with these new LEDs, the road ahead is brilliantly lit, allowing me to see obstacles and road markings with much greater clarity.
I'm incredibly happy with this purchase. The improved visibility provides a much safer driving experience, particularly on unfamiliar roads or during nighttime commutes. The brighter light also makes me feel more confident and in control while driving, especially in areas with limited street lighting.
If you're looking for a significant upgrade to your truck's lighting system, I highly recommend considering LED headlightsfrom Headligght Experts. The improved safety and visibility they offer are well worth the investment.
Great headlights! Super bright, great customer service, pretty durable.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members