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The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
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Not thrilled about a standard shipping fee, anyone else would give you the choice on delivery dates and fees. You should fix this.
Not thrilled about a standard shipping fee, anyone else would give you the choice on delivery dates and fees. You should fix this.
A little confusion with the discounts but other than that we're doing great. Enjoyed the experience anyway and will go slower next time so I figure it out correctly.
A little confusion with the discounts but other than that we're doing great.
Love your shirts! My husband is getting lots of compliments on his new shirts!
The site was easy to navigate. The options were attractive.
Cool Shirts. I did not know they items were coming from China. So they did not come until after my trip. Although purchased at the same time, the products were shipped nearly 2 weeks apart. The hat was crushed and I will have to steam it or something to fix it. If I Cant fix it I will throw it away as wasted money.
Great looking shirts with vintage designs. I get a lot of compliments on the shirts.
Great looking shirts at a great price.
Great prices/ but shirt too small for size large-in fact can't wear it-gave to my girlfriend who looks good in it-also shorts somewhat tight-first time clothes were tighter fit than the actual size
Easy to use, well organized web site. Great looking and fitting shirts
I enjoy looking at the wide selection of items and the web site is easy to use. I also enjoy the updates on the tracking.
Experience was good. Hopefully shipping will be quick.
Please continue to monitor connections from "50% off sales" to actual products. Confusing. Don't make customers mad by losing the discounts.
I could not put in the code for the discount! I was promised one, but no one had ever contacted me about receiving it.
I couldnt put in the code for the discount!
Great site! Too many shirts to decide on in one sitting
Easy to buy; I get more compliments on these shirts than you can imagine.
I M not sending anything back but I ordered two Items and was not happy with one of the items ( the fit) I know to order things a size or two bigger than normal. But it didn't work. One came as a xl when I chose XXL and the other came as Xxl as ordered.
Website is very easy to navigate and I am satisfied with the products quality. I feel that with the price of the shirt and the shipping and handling it makes the cost of the shirt double what I got from both Ebay and Amazon so it will be doubtful that I order anything further from Hawalili. In my numerous attempts to track the shipment the tracking was vague and superficial at best.
Ok I needed to exchange the shorts for a larger size but too many steps and apparently too costly to do so.
I'm glad I purchased these awesome looking shirts I will wear the with pride on aloha Friday tradition in my local 11 brotherhood.
All of my order not coming at the same time is not good, so future purchases, will probably not happen, 8 or 9 days for part of the order, and 24 days for the rest of it, I, m not to happy about that
I hope all my items will come at the same time, It will make a difference on whether I buy any more on this site or not
Great shopping experience, really easy to use. One complaint is that too many products were out of stock.
When received, the long sleeved t-shirts were an unusual silky material with cuffs, not like a t shirt really at all.
Great shopping experience, really easy to use. Only complaint is that too many products were out of stock
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Thank you for your feedback. Sorry for any inconvenience caused.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-20 Business Days.
If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!