The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Bought 5 shirts, 3 were 3 sizes to small, after several emails they ask me to return them, going cost more than there worth, don't buy from this company
Good shopping experience; None! Very ugly experience.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
My husband needs shirts for vacation. These will be perfect
Too many great designs to choose from. Hard to decide. I'll be back.
Great, very simple process. I like the fact that you have XXL sizes, that means 52-53 inches bust.
Large selection of products. Really liked the coupon reference on order page.
1st time buyer colors were lighter than shown I expected dark blue background with white leaves background was light blue therefore the white was not pronounced. Additionally green leaves (NOT Shown).
The shirt that I like said final sale so I was afraid that the size didn't fit, the material wasn't as expected
I has to wait and see if M fit right so I can go back an order more from your Final sale items
I've ordered before and I love the fit and quality.
Although there are tech problems on website, order arrived in a timely fashion and the 3 shirts all fitted and people have commented on them!
Quick and fast, I don't have time for this, What can I say. I saw your shirts I ordered them, they came
Nothing more to say, So There
Great discounts and product selection. Will shop again
We ordered shirts for my husband and he loves the quality of them. Now we need a 4th of July shirt for next year.
My husband found your web page and we ordered 5 shirts. Can't wait to receive them. When they arrived my husband was thoroughly thrilled to see the quality of the fabric and nice designs.
One shirt was mis-tagged. Size tag stated XL (per my order). Actual size of shirt was M at best. Unwearable.
Shipment was very, very, very slow. Came from overseas...
Quick and easyPeople cannot read You sent me a shirt that was for the size of a man and then you sent me a shirt for the size of a boy we don't need to do any more business you don't need to email me again I won't be buying your product again I don't care about the return on my money just stop bothering me
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again.
If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?