The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
All went OK however the size XL on all four shirts are cut smaller than other XL
Shirts I wear. If I had known, I would have ordered XXL. FYI, I am 5'10,195.
Wanted to try something new. The patterns looked good
Ordered s few shirts recently from Hawalili and although the delivery is a little slow, I was very satisfied with the looks and quality of the order.
Hoping items are as good as they look in the picture displayed - no they are not as displayed
Nice selection. Nice website. I ordered a few shirts, due to their good quality and pricing.
Great prices. Lots of variety to pick from. Very colorful and realistic look to the nature of the shirts. Lots to choose from and prices are reasonable.
So many shirts to choose from at such great prices!
It all looks like nice things. Mean it's all well made an looks as if it would last for a long time. Got everything pretty fast an without damage. This would have been a five star review if out of all six or seven shirts I had ordered that I could only wear one. The rest didn't get trashed or thrown out. I paid them forward an gave them to a shelter to help others. Yes I could have returned them but I don't like messing with returning an I like helping others. But yea, there was one shirt that actually fit as it should of an I had went by the chart to order them. I would say to probably order atleast one size if not two sizes bigger than you're thinking so that you're not taking a chance. I am happy with the one I got to keep an am sure who ever gets the others will totally be happy too.
Poor
Shirt doesn't fit
Not even close, very disappointed in sizing
Liked the shirt but can't wear it
Getting customer service reps was easy and have somebody talk to. The fit very small. I order 4x and they did not fit at all.
Easy and great. I wish they honored the 50% off first-time shopper
Very easy to navigate site and great prices. Would highly recommend to anyone.
Although I love all 4 shirts, but they are much bigger in tummy area than normal for USA. Returning is a costly hassle as you must ship back to CHINA, not a location in USA. All correspondence is by chat. They'll eventually offer 25% off to keep rather than return.
WasnT easy after adding to cart to get back to where I left off shopping.
Very nice products. Site easy to use and pictures of the products on web site represent the real products
Easy navigation on site yes & convenient. Easy to order & navigate
Love the designs! Comfortable fit!
Shipped with care...
Will be getting more in the future...
DID NOT TAKE 20% OFF 3RD SHIRT (AS ADVERTISED). FRUSTRATED THAT ORDER WAS SPLIT IN HALF. THIS MAY OR MAY NOT AFFECT ANY FUTURE ORDERS.
WOULD NOT TAKE 20% OFF 3RD SHIRT (AS ADVERTISED.
I ordered two shirts in XXLG size and they were both only slightly bigger in size than a US made medium size shirt.
I wanted to send them back but they said that I would have to pay for all of the shipping costs and it could take over a month to get any replacement since shipping was overseas.
They ended up giving me a discount of around $11 which although was not satisfactory to me was the best I felt that I could do under the circumstances. I ended up giving those 2 XXLG Hawalili shirts to my nephew who wears a US shirt size Medium and they fit him perfectly.
Love the quality of the product. Recommend buying from this site.
Loved the product, print and material. However it was way oversized. I ordered XL as a I normally do for this style of shirt but when I hold it up against my other Hawaiian style shirts it is 2-3 inches bigger on both sizes. Could be a XXL or XXXL.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.