Hawalili Reviews Summary
The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Size is off, they run small. One shirt I can wear and two that I can't.
So far so good, lets see how they fit! Every manufacturer sizes a bit different
Placed an order a month ago. I haven't seen or heard from the company since it was $130 they got the money, they got the clothesThey lost the business. I'm coming after him now, stay away
Could have been a better experience
Very happy with my order and I will continue to shop in the future. Thanks
I have purchased several shirts from Hawalili. I have been pleased with each shirt. They are of good quality and at a good value. I will continue to buy from them in the future. I just wish that they had a bigger selection.
Hawalili makes it easy to shop. Their shirts are of good quality and they have good prices. I only wish that they had a better selection.
It took 4 weeks to receive my order. The shirt I ordered is nice but it runs small. Good thing I ordered a larger size. I'm still waiting for another shirt that I ordered before this one. We'll see.
I have purchased from Just Fashion Now for myself, so when I saw that label on the Hawalili shirt, I knew we would like it. The material is comfortable & the size is good. There is so many choices for either men or women, it's hard to choose only one.
Love this website, customer support, however I didn't realize they were being shipped directly from China
Sizes did not represent what was listed
Terrible iron of clothes
One size was just too big
Another size was just too small, in other words the sizes did not match.
This is not a reputable firm. The pictures of their designs look great, but once you (finally!) receive your item you will be disappointed. Thin plastic-feeling fabric, and the colors do not match the pictures very well. Sizing is also an issue. I got a size larger, just in case. One of the shirts is waaaay too big, and the others fit OK. I asked to return 2 of them, and they did not respond to the RMA request. After I pestered them, they initially offered me 15% credit to keep them, and then upped that to 25% credit after I said No. They do not have a return shipping address in the US, so it's going to cost about $30 to ship them to China, using the slowest service. Just stay away- you will be glad you did.
Hi Michael,
We understand your thoughts. Our products are shipped from our fulfillment center in China so the address for returning products is also the return warehouse in China. If the products has quality issues, we will take the corresponding responsibility. If it is not, as our return policy mentioned, the Buyer is responsible for the return shipping fee. And we will improve our return issue to reduce return shipping costs for customers. Thanks for your understanding.
If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I purchased 7 of these eye catching shirts for my 16yr old Grandson to go back to school in. He loves the colors, the look and feel of these designs. When I take him out people actually stop him and ask, Where did you get your shirt? Makes him quite popular in school as well. He'll get more for Birthday and Christmas.
Love these shirts they are all my 17 yr old grandson wants to wear.
Had trouble confirming size. Contacted customer service to figure out right size. Based on their feedback I ordered a large. Too small. Need extra large. Very disappointed.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered two styles of light weight shirts, 4 total shirts, and the XXL styles were too small. Typically these island shirts should run large. Only one of the 4 shirts had a tag of contents that being polyester. I thought all were to be linen. Non of the shirts had a tag with the certificate of origin. The quality of the fabric seemed nice and when washed initially the emerged almost wrinkle free. I will donate these shirts to a nonprofit.
Shipping was delayed. No reason given. Took over 3 weeks.
Great web site and a large selection.
Unfortunately I don't have a pleasant experience with my latest purchase. The order came late wrinkled in a small plastic packing. And the label doesn't have anything that indicates it came from Hawalili. All I did is guessing based on my memory of the photo of my selection.
Placing orders is easy without confusing fillout. And packages come as promised. I'm happy with the purchases.
I"m happy so far with my purchases. However my orders took a while to arrive.
I"m happy so far with my purchases. However my orders took a while to arrive.
Quick and easy without cpmpplication. Soft and comfortable to wear.
Quick and easy without cpmpplication.
I bought four shirts. All were ordered as size large. One was OK, two were too small and one was super small - couldn't even fit into it. In addition, the fabrics were very thin and low quality. This company needs to get better fabrics and figure out how to size shirts properly. I was really surprised at the low quality. In addition, returning shirts is very hard, and requires mailing back to China! This is not disclosed anywhere until you ask for a return label - I had to ask twice.
My suggestion - don't buy anything here!
Hawalili has a HUGE selection of Hawaiian shirts and other nice shirts. It is Super easy to find something that you would like.
I was able to find more shirts than I needed. Hawalili has a great variety.
Mahalo! Yes!
Beautiful patterning!
You folks are the best!
No kidding!
It was a pleasure!
I recieved all of my purchases, despite our problems with our postal service.
Very easy to find what I was looking for, and super quick and easy to order. Check-out was a breeze. When the shirt arrived, it exceeded my expectations for quality, and is quite striking. It was packaged very carefully too, so as not to create wrinkles in transit. Overall, I could tell that a lot of care went into the creation & shipping of the product.
Shirts LOOK nice but it's my first order. Also, the site seems a little hard to navigate and to find the 'add to cart' button. Otherwise, everything was easy. Now I have to wait and see how I like the shirt.
Update: cheap, cheap quality shirt. It took quite a while for it to arrive…. From China! I should have known better.
Shirts LOOK nice but it's my first order. Also, the site seems a little hard to navigate and to find the 'add to cart' button. Otherwise, everything was easy. Now I have to wait and see how I like the shirt.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
The size of items from different styles varies. We recommend customer to check the detailed measurements in the size chart first. Also we have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Hawalili