The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Site has cool shirts and is legit but expect 3 weeks for delivery. Only complaint is that their long sleeve shirts have sleeve length when buying size Large is equal to a USA sleeve length of 34/35 or even 35/36. So if you are like me and where a 32/33 sleeve length the sleeves will be too long and drape down to your knuckles forcing you to wear the shirt with the sleeves rolled up. My solution: Buy only their short sleeve shirts! May I also add that I purchased 5 long sleeve shirts and all of them have sleeve length equivalent to 34/35 and just so you know they are all 100% polyester with a white interior so not ideal to roll up the sleeves because they fall down easily and when you roll them up its white and doesn't match the exterior pattern of the shirt. For this reason I think I'm going to return all 5 shirts. Just a shame they don't offer sleeve length. I guess if you have long arms and where a USA 34/35 sleeve length these shirts would fit ok.
Got screwed by this clothing company.
I had great hopes for this company, but they are more like 'Wish'
I read the reviews and ordered a size even larger than I would normally wear.
Their reply?
'you should have read our SPECIAL sizing'
(that has nothing to do with US sizing)
Hawalili.com They are a Chinese/Hong Kong company, so far using their own sizing charts.
On Quora, now that I read it, lots of people feel scammed
https://www.quora.com/What-is-your-review-of-Hawalili-Is-it-a-legit-fashion-store
The best products I have ever seen, very good quality for such prices
What is more - great customer service and fast delivery
I recommend your online store to all my friends, great quality reasonable prices and very nice and courteous staff
Good selection. Good prices. However none of the shirts or shorts fit.
There were 2 shirts with a similar print, one was green, the other tan. I ordered the green, they sent the tan. The paperwork that came with the shirt said "green" but was incorrect--hence the screw up. They blamed color shift on the computer screen which was not true (see the attached photos and proof of purchase). Their offer? A 35% merchandise discount on my next purchase, or I pay return mailing for the refund--which would cost about what the shirt did! They are either shady or inept. AVOID
Easy check out... great prices... excellent selection... great value for the money.
Definitely will order again and again
I order XLL and should have lots of room because of it, but these shirts run small, sorry to say and I lack the time and patience to return them!
It takes forever and a day for the product to arrive but the quality is almost worth the waiting.
No muss, no fuss... let's just hope everything fits.
Sire was wonderful and was a great easy site to use. The only negative was the free shirt I received was the same as one I purchased.
My experience is happiness when we step out in your shirts its like a one of a kind
My shopping experience have been outstanding knowing that you have 4x and 5x my husband is very happy and please with theses beautiful shirts
My shopping have been great you meet my husband needs with the 4x thankyou so much
Love the shirts everythinh should come in all sizes
Shopping is great i like my 4x thankyou so much
The shipping is to slow it takes to long for to recieve product the mail is moving on time but you company are moving to slow to ship people there products and you all don't have a phone to communicate with the customer well i will blame it on covid to
The shipping is to slow it takes to long for to recieve product the mail is moving on time but you company are moving to slow to ship people there products and you all don't have a phone to communicate with the customer well i will blame it on covid to
Love the selection and the price. The quality is very good.
User friendly site with nice merchandise, plenty to choose from.
Very reasonable price. The cut and style made me look my best.
Hawaiian shirts for the best price. Nice selection, fast delivery for products coming from China.
I am satisfied with 3 of the 4 shirts I ordered. The fabric is nice, the size is as advertised. The 4th shirt, however, is about 3 sizes smaller than stated on the size chart. Delivery took longer than I expected, but not necessarily longer than advertised; just don't be in a hurry.
The resolution on the shirt that was too small was that they would credit my account with 30% of the purchase price and I kept the shirt. I wasn't really satisfied with that; but took the path of least resistance. I didn't need to go through the return shipping process.
The selection is very good and the site is easy to navigate.
Please tell me how to return my purchases. They do not fit and I am disappointed in the quality of the products. I am sorry but I do not care for them.
And would like to return them all.
You didnt have everything in my size and i am worried about if any thing will fit.
Also, the shorts i wanted were in an add for a shirt and not available.
The item I received was nothing like the picture I specifically bought it because I am British and wanted a union jack sweater, they did reimburse me for the item and said I could keep it which I did not want so now I'm still out $12.99 for shipping. I buy things from Wish and the shipping is only five dollars max from China which is where this came from so they're making money still.
I am disabled and cannot afford to lose money like this so I will be posting weekly until I receive the refund for my shipping, they can send me a return label for the item.
Hi Dilip,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can provide better service and contact with you?
Best Regards,
Hawalili
Ordered a pull over loose baggy shirt and because I wanted it very baggy I ordered one size bigger an XXL. NOT EVEN CLOSE MORE LIKE W MEDIUM. STILL HAVE NOT GOTTEN A AUTHORIZATION FOR RETURN. Was supposed to be in 48hrs and it's 12 day later and not a word.
Never buy from them again and warning all my friends and Facebook friends
Dear customer,
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Ma armastan seda poodi, seal on alati hea teenindus ja suurepärane klienditeenindus, kvaliteetsed riided
Kokkuvõttes soovitan seda poodi
I saw someone out wearing this shirt. I had to have it. I actually bought 2 (one as a gift).
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hi Gabriel,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. We had emailed you before, please do checked you email box or contact our service email address and we will reply you within 24hours.
CONTACT LINK: https://www.hawalili.com/contact-us
Best Regards,
Hawalili