The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
You need to tell this customer how the items are being shipped. UPS FEDEX USPS etc. I have a P. O. Box and UPS does not deliver to post office. If you are shipping via USPS they do not do home delivery.
My shirts are awesome! Love the skeleton w/the guitar shirt the best!
Have dozens of shirts now- love the designs and the variety,- wear them on stage and to many occasions frequently - my closet is filled with a huge array of shirts for just about every occasion -
John Muller - North Jersey Blues Society of New Jersey
Bought many shirts and enjoy every one- great selection for every holiday - every occasion - site easy to maneuver - never disappointed
Have bought many, many shirts - and wear them often when on stage doing my MC work for a famous music roadhouse - they really look great!
Love al the shirts that I have ordered - customer service has been extremely helpful with the tracking of so many orders -
Still waiting for a few orders from october / november - what shirts I have received have been amazing - plan on wearing them on stage for my MC duties at an area road house - thanks - raymond john muller
Fantastic shirts - amazing designs - can't wait for my order to arrive -
Two items were unsatisfactory. Instead of return I accepted a 25% discount to credit my After pay account. Its been two weeks and After pay has not received any credit.
Would enjoy more items dealing with Christmas and /or Santa and see shirts made with cotton or cotton blends. Polly shirts are a bit hot.
Upon receipt of shirts my husband found that sizing varies per brand. Some of the holiday shirts are funny & he likes them.
Excellent variety of shirts at fantastic prices! I found this website with a Google search and I'm so glad I did.
Love the variety and the pricing, but the sizing was a little off. Not a deterrent from buying again as I will just order a few sizes larger than usual, but disappointed I can't wear these for now.
Love your flash sales what a wonderful selection I purchased six shirts & received free shipping and a free bracelet I will definitely be back.
I ordered Hawaiian themed shirts on August 16th for an anniversary gift. It did not come in until September 7th. The anniversary was on September 1st. I drove back from Albany, Oregon to California on the 5th so my husband and I still have not seen the anniversary gifts for him.
Don't Buy! Vendor sent wrong items and then finally settled for halof price for unusable product. It took days of phone calls to even get this relief.
Sorry for any inconvenience caused. Would you mind to share us more details and also your order number for helping us to locate the problem and improve our service?
We've already sent a private message to you, please check and we are looking forward to your reply.
After over a month of waiting for my shirt to come in i finally recieved it it looked as if it was made from the same material as a paper hospital gown and said 3xl it was nowhere near that way too small that's the last dollar they will ever get from me there merchandise is crap dont waste your money...
Hi Michael,
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Like the products - not the same ol' same old. It is a little difficult to navigate and actually find the sale merchandise. Promotional email had pictures of shirts and said "as low as $3.99" but I never found those shirts.
Facile de trouver ce qui convient le plus Ă ma famille!
Quick easy love all the options for my son. He loves these shirts
Easy to operate website. Large selection of clothing.
I just saw this holiday shirt for the first time and it's in my style and it's on Sale!
I like Hawalili shirts because they fit, look, and feel great. They make me feel like a million bucks when I wear them.
My VP32 discount did not go through when I ordered. Then, I ordered 3 of the wrong size and am not able to exchange them. I got a 25% refund.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
We're terribly sorry to keep you waiting. Due to supply chain disruptions from the COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
For good willing, please contact us with private msg, we would like to offer your some options to satisfy you.