The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Looking forward to trying the shirt. If I like it I'll buy more..
Re: REFUND MY Order HBBFF*******!
All good people if you are thinking of ordering from this company STOP NOW. They are a complete and total scam. They will take your money and will NOT send you what you ordered. I am getting old waiting for the $300 worth of shirts I ordered. I email them once a week asking about my order. They say it is on the way and give me a tracking g number that is tracking nothing. I CANNOT SAY THIS CLEARLY ENOUGH SCAM SCAM SCAM@!@! STAY AWAY. If you still think giving them money is a good idea please send it to me I could use it.
I have purchased many shirts with this Hawalili and when I noticed that one shirt was small and the rest where all 2XX in size, I wrote customer service and they said you ordered it, but why would I when all the shirts were 2XX and they said they could not do anything for me, WOW! So they feel this is customer service. I would never buy from them again... no customer service here.
Sorry for the inconvenience.As we check, your order a size S in this item, and we just sent the item as your order, you can check this in your order page: https://www.hawalili.com/order-query
If you have any problems, feel free to contact us via email or online chat
Easy to shop, fast service, fast delivery, material is a little different than expected it looked more flowy in the pic
Very good product, light breathable material, machine wash and dry. Delivers between 1 to 2 weeks. The size chart is very informative.
VERY USER FRIENDLY AND GOOD SELECTIONS OF COMFORTABLE SHIRTS.
The Website is very User Friendly. I like the Size Chart that enables you to pick the correct size because some of the styles vary on the size chart. The shirts are very comfortable and durable.
I TRIED TO USE MY DEBIT CARD WITH YOUR WEBSITE AND KEPT GETTING ERROR MESSAGES. HAD TO FINALLY USE PAY PAL TO COMPLETE THE TRANSACTION.
NOT COOL
It doesn't get easier than this. I especially appreciate the specificity of the sizing information.
It was easy. The choices on the web pages were great
Nice selection, including some designs I have not typically seen for Hawaiian wear from other vendors
Awesome shirts with great styling. I get many compliments.
Fast and easy - good selection pleased with choices
Never shopped here before - my order regarding fit and quality of items was wonderful.
Familiar with products
You guys as usual have a great product and it arrived on time..
Quick and easy, and have always what I'm looking for.
Hoping this order is right. Last order didn't work out for me.
I ordered 3 shirts. All were a 3x size. Two of them were the correct size. The third one had to be a medium or large, because my wife found it tight on her. The one that was small did not have the Hawalili label on it.
So far so good. I am very pleased with the product and service. I will probably continue using your service in the future.
I love your shirts for my husband! It wears them when we go on cruise ships!
I enjoyed all the selections I had to choose from.
Always room for improvement! But these shirts appear to be as advertised.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Sorry for any inconvenience caused. Upon checking, one of the package was delivered and another one is on the way, we sent you the tracking information to your private message, please check. We sent the tracking number via email, we suggest you can check it again.
If you have any problems, feel free to contact us via email or online chat