The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Two nice shirts. One shirt with strange collar. Shirts came earlier then expected.
3rd shirt so far so all good. The process for all 3 shirts has been so straight forward. Never longer than 3 weeks to arrive. Delivery to the door. Thanks.
Unable to go to payment area without being emailed reminder
Easy and convenient! Thank you for fast delivery. It was simple and affordable compared to many other sites i visited.
Superb price best on web. Quick delivery and kept me posted through whole process. Would definitely use site again. My dad was really happy with gift.
On my original first order, you advertised a special discount of 20 % on the first order. I did send you an email, reminding you of the discount, and to date I have not received the discount.
I am sure that somewhere along the way, my reminder email was just by past and out of site, out f Mind.
You can credit my Credit card from the original purchase, and that help me decide if I wish to do any more business with you.
Wallace Hoffman *******@aol.com
Would like to see a more accurate search engine and also how the discounts apply in the shopping cart
Easy to order. Nice selection. Good discounts. One downside is that search could be more accurate.
Always a nice selection. Wish search engine was a little bit better at finding styles, etc.
Many payment issues. Email customer service is failing
The pricing is very competitive with and at times better than other discounters. Awesome experience all around. Thank you.
It's been good, had a bit of trouble finding the size I needed but I did find a few.
The only observation that I would like to mention is that while the chest measurement is fine,
When you get to the tummy area it is usually too small... big men usually have a larger tummy
Size then the chest hence when the shirt is made the same measurements for the chest and
Tummy it doesn't fit properly.
Service was good, but too bad it takes a week to put money back on a credit card when they take it out in second. The design on the shirts were very good, got one shirt that was listed as a medium but actually is a large, the shirts collars is too small, and the material is very thin, and had to pay transaction fees which is not mentioned when ordering the products. The shirts could be outstanding on better material, but you get what you pay for. And 20 days is a long time to wait for your items.
Love the shirts, they are fun shirts. Great designs and affordable.
Excellent service and selection. I can't complain the price was good. The ring was interesting and decently made.
Product is just as described. Good value, good fit. Arrived on time.
Great experience. Great shirts! Very large variety!
Finally I have a resource for my Hawaiian shirts. I just can't find good ones her in Nevada. Mahalo!
Easy navigating, great coupon splash page! And great assortment. The sizes are 100% accurate with fitment!
Overall a great experience. Very fast responses to emails and ships basically same day you purchase. Overnight shipping will get whatever you purchase there asap. Overall very pleasant and item as described. Packaged extremely well.
This was a very good experience. Love the price and my son loves the shirts.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.