Hawalili Reviews Summary
The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
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I found lots of choices for the item I was looking for.
Excellent quality great fit just what I ordered and looked just as good as the advertisement
Last time we ordered, the shirts were way too small. You had some I really wanted for my guys, so I tried again. I ordered them as large as I could. They look nice, and a more appropriate size. BUT the sizing is still weird! I've only looked closely at one, but it is like a foot or more too long! For anyone! And I didn't order big and tall sizes. I'm going to have to hem up the one that isn't a Christmas gift. I hope the others aren't that bad.
Stung twice. Won't try again no matter how much I want the pattern.
Great fit, very happy, never give 5 stars! Lol………………….
Shirt was a little big and wanted to return and buy size XL but theres no paperwork on how to return merchandise. I sent an email and have had no reaponse.
I ordered two 4X Tropical shirt for an upcoming island trip. When they arrived, 5 days early, the shirts were so small that I doubt they would qualify for a normal XL in size. After reaching out in chat for four times, I finally was told I must return the shirts to China... (they shipped from NJ). I was told that " Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue", I could keep the shirts that don't fit me and they would offer me a $10.00 refund from my $54.00 order. I was incredibly frustrated with this terrible customer service.
I hope they are as nice as they are shown
Nice shirts but could not return them, just too much trouble so I gave them away.
It took a long time to be delivered, other than that I liked the large selection
Alles, was kam pünktlich wie versprochen in den Zustand, wie beworben. Ich werde ein Wiederholungskunde sein. Jeder war freundlich, höflich, sachkundig und einfach rundum großartig.
A great experience. This company has such a variety of beautiful and original shirts to choose from! Their website really grabs you and then pulls you in with the colorful prints they have. Again, beautiful and really original selections! Thank you Hawalili!
Very nice selection and very unique products! I love the designs! Thanks, Hawalili
Very happy with the holiday shirts I ordered. The price is reasonable and they look great too. I am very satisfied!
Mon expérience avec l'équipe de conception et le directeur commercial qui m'a été attribué a été fabuleuse! J'étais si heureuse d'envoyer et de recevoir ma commande. Merci encore. Je ne manquerai pas de faire appel à votre société pour d'autres commandes à l'avenir.
It was fairly easy to navigate the website and complete my order/purchase.
Great quality and design for the Host of the the holiday!
Order # HBBFF******* you forgot to send the musical chest shirt large color yellow also missing was the free snowflake gift socks. You need to send these items since I giving them as gifts for Thanksgiving. I'll update my review to more favorable if I get the items ASAP
I’m sorry you feel that way. Our apologies for any inconvenience this may have caused.
Don't worry, it's not a scam. We now offer free shipping service on orders over $79 (after discount and except for pre sale items and final sale items). You can check this on the top of our webpage.
We noticed that you can add $11 and reach the amount of free shipping and you can save the shipping fee.
If you have any problems, feel free to contact us via email or online chat
The shipping charges is rather excessive.
The designs are unique and a lot of fun. The customer service is exceptionally helpful and polite.
I ordered shirts for several family members. Sizing was a bit tricky,even though we measured. I would suggest going up a size. Colors were so vibrant and the quality is excellent.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products. The address on the package is only the warehouse of the logistics company
Before that, for good willing, we would offer some solution to satisfy our customers. Sorry that you're not satisfied with that.
If you have any problems, feel free to contact us via email or online chat