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Hawalili Reviews Summary
The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
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The variety of selections is impressive, and I have been satisfied with my previous orders. The fit has been good every time.
The variety of selections is impressive, and I have been satisfied with my previous orders.
THERES NEAR NOT AS MUCH SELECTION AS THERE USED TO BE. IF YOU PUT IN FOR SIZE "XXL" FOR EXAMPLE IN YOUR SEARCH,WHAT YOU'LL WIND UP WITH IS A BUNCH OF $#*! N O T AVAILABLE IN THAT SIZE... WHY?
NOT O N C E DID I GET AN E-MAIL OR TRACKING INFO WHEN ITEMS WERE SHIPPED!
Everything went alright except for I couldn't find the shirts in a exrat large size, and one shirt that has an electric guitar in the design for me!
It is a little difficult not knowing if your sizes are close to those here in the USA!
After receiving my order I am pleased to say that I did choose the correct size that I needed, so yes, I made a very good judgment call!
Everything was perfect until I discovered that the back pocket didn't exist...it was all false!
I think you should have been honest and told me there was no back pocket in which case I would have known what I was buying otherwise everything was great...especially the price.
Very good quality shirts, great designs, low price. I am a repeat customer, and will continue to buy from them.
Love the shirts! Good price,good quality,nice fit,...Please make a military shirt depicting the 82nd Abn. Div. Paratroopers in action jumping out of planes with Thompson machine guns,...More sexy Hula Girl shirts Great designs are endless. Love your company!
I've used Hawalili a few times now. I love the prints and the sizes normally come as advertised. They do take a while to arrive coming from China, but if you don't mind waiting a few weeks for your order, the prices are worth it.
The site was easy to use and the selection was excellent... can't rate your delivery yet.
I have had nothing but great experiences with these guys. The shirts I have bought have fit great, and are exactly what I expected in appearance.
I just got my 13th shirt. I love these they feel good and I get a lot of compliments. Also I tried washing them and just hang them to dry and there great I have given the website's address to at least 50 people!
I ordered 8 3X shirts which is what I normally wear and I could not button them. Since they have a no return policy I either have to lose weight or sell them.
Lots of items to choose from and very full of color and great sizes
If the shipping to Canada is quick, That would make my experience 5 stars
Your medium on several shirts were larger than previous purchases. Disappointed.
Beautiful shirts at Beautiful prices. Very dependable products.
Would definitely recommend this site.
Nice stuff with excellent service and prices.
Fit was to small at the waist and the legs(inseam and outseam was ridiculously large) and had no back pockets whatsoever
And when I Put on the only pair with back and side( cargo pockets on the legs) the hook snap for the waist came right off. Not happy at all!
Quick and easy like products offered and fit is true and consistent...Quick and Easy
Nice and easy to order. The qualit of the shirts is very good. But the size wasn´t that what it shouldh been.
Ordering was easy and all the measures that where your websites were corect. Easy to order. And delivery was fast even to Finland. Like one other big man said " I`ll be back"
Shipping charge too high customer service could not or would upgrade shipping at no cost to me. I have ordered from you before and had incorrect items and sizes sent to me. This may be yor chance to have my business. Placing this order has been one big hassel and close to being not worth the effort.
Dear Customer,
Thank you for reaching out to us regarding your concerns about the shipping charge and the previous issues you encountered with your orders. We apologize for any inconvenience or frustration caused.
We understand that shipping costs are an important consideration for our customers, and we strive to provide transparent and competitive rates. We apologize if the shipping charge for your current order appeared to be too high. We regularly review our shipping options and rates to ensure they align with industry standards and provide the best value for our customers.
Please note that the shipping charge is adjusted by our system automatically, it depends on the distance and parcel weight.
You can enjoy free Standard shipment when the order amount after the discount is over 89 USD. Upon checking, your order amount is not over 89 USD.
Regarding the upgrade of shipping at no cost, we apologize for any confusion or miscommunication. While we do our best to accommodate special requests, free shipping upgrades may not always be feasible due to various factors such as carrier limitations or additional costs involved. We apologize if this was not clearly communicated to you.
We sincerely apologize for the incorrect items and sizes you received in your previous orders. Could you please send us some pictures of the items to check if they are the incorrect size?
We appreciate your feedback and the opportunity to regain your trust and business. If there is anything specific we can do to address your concerns or assist you further with your current order, please let us know. We are committed to providing you with a positive shopping experience and ensuring your satisfaction.
If you need additional assistance, please feel free to contact us by email at service@hawalili.com. We will reply to you within 24 hours.
Best regard,
Echo
HAWALILI
Promised a free gift!Got it! Love the shirts!Worth the risk,have fun!
After I figured out the sizing chart, which is, I hope, close enough to accurate, shopping was pretty easy. A few glitches as I learned their protocols, but, overall, pretty intuitive. I've had bad experiences, in the past, with the quality on inexpensive articles being way lower than advertised, but the items on this site are so cute that I will take another chance. We will see.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
We apologize for any inconvenience caused by the sizing issue you experienced with our products. We understand that sizing can be a concern for many customers, and we would like to address your concerns.
Please note that the sizing standard for different items may vary, and we provide a "Size Guide" with detailed product measurements on each product page to help our customers choose the correct size. However, we apologize if this information was not sufficient in your case.
If the actual dimensions of the item that we have sent you are not the same as the ones stated on our size chart, then please send us photos of the real item with size measurements for our check. We will investigate the matter and take appropriate action to ensure that the issue does not occur again in the future.
Regarding returns, we regret to inform you that our website's return policy states that all sales are final and returns or exchanges on any products are unable to be accommodated. We apologize for any inconvenience this may cause.
We strive to provide high-quality products at affordable prices, and we appreciate your interest in our products. However, we understand that the sizing issue has affected your experience with our brand, and we would like to offer our apologies.
We hope that you will consider shopping with us in the future, and we will do our best to ensure that our products meet your expectations. If you need additional assistance, please feel free to contact us by email at service@hawalili.com. We will reply to you within 24 hours.
Best regard,
Echo
HAWALILI