• Hawalili

Hawalili

Overview

Hawalili has a rating of 4.33 stars from 1,939 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hawalili most frequently mention good quality, great selection, and customer service. Hawalili ranks 5th among Men's Clothing sites.

  • Service
    398
  • Quality
    1636

Proactively asks for customer feedback

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 80.8%
Positive
118
Neutral
12
Negative
16

Instant Feedback

28,552 reviews

32
See all photos

What reviewers want you to know

Positive highlights

  • I enjoy looking at the wide selection of items and the web site is easy to use.
  • Overall, an amazingly pleasant online shopping experience!

Critical highlights

  • Poor customer service, I.e lack of response to my email on status of order.
  • First time ordering not good and you return policy is very badf.
How would you rate Hawalili?
Top Positive Review

“Earlier than expected delivery”

Марк К.
3/26/24

While some of the products weren't exactly as pictured, the delivery was much faster than expected, which allowed me time to make adjustments before my event. I ordered 13 wigs, of which 4 needed a lot of help to make them work for my project. That means 9 were perfect! The odds are in your favor it'll be great and either way, the quality was great. Great enough to cut, trim and style properly.

Top Critical Review

“Only able to see 12-15 shirts at at time, with 42 pages...”

Matthew U.
1/13/24

Only able to see 12-15 shirts at at time, with 42 pages of info. Some are similar and impossible to see - takes WAY too long to shop at your site. Need to either broaden the # shown per page to ~50 or link ability to show more/less per page at the top - This has been a drawback to my recommending you to others

Reviews (1,939)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (128) return policy (61) web site (262) shopping experience (267) hawaiian shirts (119) delivery time (63) quality products (49)
Thumbnail of user jeremym969
1 review
0 helpful votes
September 13th, 2021
Verified purchase

So far I've only ordered the shirts which was easy and they appear very well priced, the shirts are as described.
The sizes are correct and they arrived fairly quickly.
I was a little concerned as I'd seen some poor reviews, but I got what I ordered fairly quickly for a low price and reasonable quality.
I'll be be happy to shop again at Hawalili.

Reason I chose this business:

Advert of Facebook - I like the designs

Quality
Thumbnail of user marocoakleymughw
4 reviews
0 helpful votes
March 26th, 2024

While some of the products weren't exactly as pictured, the delivery was much faster than expected, which allowed me time to make adjustments before my event. I ordered 13 wigs, of which 4 needed a lot of help to make them work for my project. That means 9 were perfect! The odds are in your favor it'll be great and either way, the quality was great. Great enough to cut, trim and style properly.

Thumbnail of user ronalmperry
6 reviews
0 helpful votes
March 20th, 2024

Delighted to find this website that offers a great variety of clothing. Very happy with my merchandise and the speed of delivery

Thumbnail of user jaydenc55
1 review
0 helpful votes
July 24th, 2023

After I figured out the sizing chart, which is, I hope, close enough to accurate, shopping was pretty easy. A few glitches as I learned their protocols, but, overall, pretty intuitive. I've had bad experiences, in the past, with the quality on inexpensive articles being way lower than advertised, but the items on this site are so cute that I will take another chance. We will see.

Thumbnail of user alexandergrahamfulchermomk
8 reviews
1 helpful vote
April 11th, 2024

This is not the first year I have been using the store's services. I always receive sufficient information on products and their prices. Orders are fulfilled the next day. Thank you for your good work. Thank you.

Thumbnail of user charlesl1084
1 review
0 helpful votes
September 15th, 2021
Verified purchase
• Updated review

I do very little on line shopping because of delays. The confirmation was swift and information regarding shipping and delivery were so exact! Very satisfied.

Reason I chose this business:

The shirt is perfect design for recipient

Quality
A little confusing
August 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

The shirt is perfect design for recipient

Thumbnail of user glenns65
2 reviews
3 helpful votes
September 19th, 2022
Verified purchase

There were 2 shirts with a similar print, one was green, the other tan. I ordered the green, they sent the tan. The paperwork that came with the shirt said "green" but was incorrect--hence the screw up. They blamed color shift on the computer screen which was not true (see the attached photos and proof of purchase). Their offer? A 35% merchandise discount on my next purchase, or I pay return mailing for the refund--which would cost about what the shirt did! They are either shady or inept. AVOID

Tip for consumers:
Don't buy from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user perryf67
2 reviews
0 helpful votes
May 16th, 2022
Verified purchase
• Updated review

Don't like the material and one shirt is too loud your description wasn't clear or it could just be me however the 3 shirts I purchased isn't worth 70. - 80. Bucks that was paid to you I will not purchase anything from you guys again.
Thank you Perry Freeman

Reason I chose this business:

I found a shirt in Galveston Texas something happened to it so I decided to purchase a new one when I reached your website I could not find the shirt so I instead purchase some new ones wish I never did.

Reason I chose this product:

Thought I was getting something like an earlier purchase

Quality
Didn't find the shirt I would like to replace but I...
March 16th, 2022
Verified site experience
• Previous review

Didn't find the shirt I would like to replace but I did get some nice shirts

Reason I chose this business:

The fit, the brilliant colors, nice shirt get a lot of compliments wearing them

Thumbnail of user ruthk482
2 reviews
0 helpful votes
November 30th, 2021
Verified purchase
• Updated review

EASY PROCESS The one blemish on this shop was how two $6 shirts turned into a $24 expense. Otherwise, the product is fine.

Reason I chose this business:

Nice looking shirts

Quality
EASY PROCESS
October 31st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Nice looking shirts

Thumbnail of user denniso394
1 review
0 helpful votes
September 11th, 2023
Verified purchase

Love the shirts! Good price,good quality,nice fit,...Please make a military shirt depicting the 82nd Abn. Div. Paratroopers in action jumping out of planes with Thompson machine guns,...More sexy Hula Girl shirts Great designs are endless. Love your company!

Reason I chose this business:

Quality of shirts,price,designs

Thumbnail of user seana296
1 review
0 helpful votes
August 16th, 2022
Verified purchase
• Updated review

Getting customer service reps was easy and have somebody talk to. The fit very small. I order 4x and they did not fit at all.

Good. And they gave me credits for itmes too small.

Reason I chose this business:

I like the style of the shirts. This was my first time ordering. I WISH the had clothes for big men

Reason I chose this product:

Like the style of the clothes

Service
Quality
Easy and great
June 17th, 2022
Verified site experience
• Previous review

Easy and great. I wish they honored the 50% off first-time shopper

Thumbnail of user kellyl892
1 review
0 helpful votes
January 6th, 2022
Verified purchase
• Updated review

Loved the quality of the shirts I recently purchased from you guys. Felt like I was in Hawaii even though I wasn't.
And received the shirts before Christmas, less than 2 weeks after placing the order.
Keep up the good work.

Reason I chose this business:

It just appeared on a Facebook page

Reason I chose this product:

I lkied the design

Quality
Very efficient website
December 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

It just appeared on a Facebook page

Thumbnail of user kevinu691
1 review
0 helpful votes
November 8th, 2023
Verified purchase
• Updated review

I absolutely love your products and styles of shirts! We're going to be friends a long time, Hawalili.

Reason I chose this business:

Wanted to see if there was anything new.

Quality
Quality shirts at cut-rate prices!
September 1st, 2023
Verified purchase
• Previous review

This vendor has some of the best images on shirts I have encountered. I love the quality, colors, and the fit of all that I have ordered through Hawalili. I will order again and again from them. Orders come within 2 weeks!

Reason I chose this business:

They have quality images on shirts comparable to Royaura, only less expensive!

Thumbnail of user joshuas534
1 review
5 helpful votes
August 1st, 2020

This online clothing store has a constant and persistent focus that allows you to do my shopping from home. If you do not want the product you have ordered, return and refund are part of the service. A large percentage of clothing is polyester fabric, but I have found that if you read the product information carefully, they also have shirts that are available in cotton and linen fabric. Casual shirts like pants can be a very good buy.

Thumbnail of user fridrichj
3 reviews
0 helpful votes
November 29th, 2021

Super magasin, les dimensions sont correctes, tout s'est bien passé pour moi, livraison rapide et accompagnement agréable, le site est très simple d'utilisation, très facile de passer une commande et de payer

Thumbnail of user ronn103
2 reviews
0 helpful votes
July 17th, 2022
Verified purchase
• Updated review

I ordered all XL (Extra Large), which is what I wear at 6'1", 215 pounds. I had to give 3 of them to my son, who wears size M (Medium), and they fit him perfectly! So your shirts are mostly mis-sized!

I left a message on their customer service number, and I have yet to get a return phone call or email.

Reason I chose this business:

I LIKED WHAT I SAW ON THE SITE

Reason I chose this product:

I thought the shirts were to my liking, however, the XL's that I ordered, only 1 fit, and the rest I had to give to my son, who wears a Medium size.

Service
Quality
EASY TO ORDER
May 12th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I LIKED WHAT I SAW ON THE SITE

Thumbnail of user harryj287
3 reviews
0 helpful votes
November 25th, 2022

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Thumbnail of user todh29
3 reviews
0 helpful votes
December 9th, 2021

The clothes are very stylish, a very large selection, very low prices. And in general - this is probably the best online store with clothes from those that I have ever used. Thanks for a great job guys!

Thumbnail of user nicke307
1 review
3 helpful votes
September 14th, 2021
Verified purchase
• Updated review

Ordering was fairly easy, but products weren't all that great or consistent. Order got split into 3 and the first part was fine other than shirts being VERY flimsy material. The second and third arrived later (weeks) and were wrong sizes (marked correct, but several sizes small than others in fact). Contacted for return and got ridiculous options. WHen I chose one received an email which seemed to disregard my choice. NEVER again from Hawalili.

Horrible options offered and then disregarded.

Reason I chose this business:

SHirts looked nice

Reason I chose this product:

Free shipping if enough ordered

* Hawalili attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Hawalili Rep

Thank you for your feedback and sorry for any inconvenience caused.

We offered a partial refund just in case you don't want to return, but that does not mean we reject your return request. We also said on the email that if you still want to return, you can reply the email within 7 days to get a return label.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.

Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

SO far easy shopping
July 16th, 2021
Verified site experience
• Previous review
Thumbnail of user dwightd85
3 reviews
0 helpful votes
December 18th, 2021

I want to note the excellent service in this store, wonderful things of very good quality, I really like it, now I will only buy from you!

Thumbnail of user juanx99
1 review
0 helpful votes
November 1st, 2023
Verified purchase

It's true that when you buy over 79 dollar you will get shipping free and for now let's wait and see if they can deliver after 10 to 20 working day

Reason I chose this business:

Because of 50% and I believe they will deliver in time as they promised quality it's what has driven me to choose hawalili

Quality
Thumbnail of user prudencea6
4 reviews
0 helpful votes
December 5th, 2022

Reliable, Quick and Over-the-top Helpful! We've been using this store for the past several months for all our needs and I must say I have been very impressed. From their affordable pricing, to their super-kind service, I can't say enough good things about their business.

Thumbnail of user genrya1
2 reviews
0 helpful votes
November 20th, 2021

Guter Service, große Auswahl, ich war sehr zufrieden mit der gleichen hohen Qualität, hell und stilvoll, sehr schnelle Lieferung

Thumbnail of user jessicac730
2 reviews
0 helpful votes
June 11th, 2023
Verified purchase
• Updated review

Hawalili has always been a breeze to order from. Living in Florida the shirts are perfect. I'm so glad I found your site. However, I shopped for my son on this order and he lives in a different state with different weather. I was a little off in sizing in ordering for him so the fault lies with me. I believe he dispersed the shirts among the family. He has the return information if he decides to send back.

Reason I chose this business:

Repeat customer.

Quality
Always easy and quick!
March 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Retturn buyer. Florida weather and your shirts are a perfect match.

This is so easy and friendly
October 18th, 2022
Verified site experience
• Previous review

This is so easy and friendly. I applaud you!

Reason I chose this business:

Repeat customer

I live in Florida. These shirts are awesome for our climate. Cool, non clingy, & good looking!
May 29th, 2022
Verified purchase
• Previous review

I have so much fun looking at the variety of shirts available. Living in Florida I am always looking for light weight, cool and comfort for my husband.

Reason I chose this business:

I received another email that reminded me I needed to order.

Quality
In case this order went through twice I only want this...
February 18th, 2022
Verified site experience
• Previous review

In case this order went through twice I only want this one.

Reason I chose this business:

Product look, easy convenience ordering, like previous products.

Easy to manuever
February 15th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Liked the price, color, vertical stripes

Thumbnail of user ameliac197
2 reviews
6 helpful votes
June 7th, 2023

All the new clothes collections are very beautiful and I like them! The quality is as usual on a top and I always recommend this shop to my friends when they want to buy something really qualitative with interesting prints.

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Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 17 hours

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4.3
1,939 reviews
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