HauteLook

Hautelook has some really high quality merchandise at low prices. I have ordered a couple of times and not received the items because they don't get the full order -- however, on those rare occasions, they have given me a credit to use towards future orders. It hasn't happened often, so overall I am very pleased with getting some of the same items that I have seen on Nordstrom a few months later at a substantial discount.

I have been shopping Hautelook and Nordstrom Rack (. Coms) for a few months now, and so far not any problems.
I like to browse Hautelook almost everyday to see what`s newly listed, and what I may have missed.
I am beauty and style (classic) conscious, as well as a Bargain Shopper - not exactly a label hound, but if I can get a name brand, and good if not great quality at a great price, of course I am on board.
I will set a price first what I am willing to spend on certain, and not buy if anything over that - and I still find plenty on these 2 sites - handbags, cosmetics, shoes, home décor.
I have been hitting these sites first while browsing/shopping before any other sites, and use the sites to compare prices / savings on items.
I do notice that some items are either taken from Nordstrom Rack and listed on Hautelook, and sometimes on Nordstrom Rack and Hautelook at the same time -usually at the same price, or if it`s on Hautelook only, the prices may be lower.
The items and products the have come have been as described, new, no defects.
There is a "waiting" period for items and products to ship on Hautelook -
The reason is the supplier first ships to Hautelook, and then Hautelook ships to customer.
I am guessing the supplier is most times Nordstorm / Nordstrom Rack.
The shipping time does not bother me too much, if I want something sooner, I`ll order elsewhere. Shipping can be even sooner than estimated.
What I do not care for is trying to keep my orders and shipping straight -
I have apps through USPS, UPS, and FedX, but what happens is that Hautelook ships as soon as they receive your items. HL sends to customer one item at a time in most of my cases.
So, I have received a whole box with one item, even one containing one lipstick, or a pair of shoes, etc...
Seems if it`s a small item, like a lipstick, it could be sent in a packing envelope, a small package.
It`s sent mainly USPS, and I`d rather have packing envelopes in my mail box, than individual items sent quite a few times over weeks in boxes placed inside of my porch. My husband thinks I am on a binge with boxes on porch so frequently lol.
I took away a star for the many boxes with tiny items - not the shipping times.
All in all, I have found great deals, and have recommended to label hounds, and to cosmetic fiends who love their name brand make-up.
I, so far, have not had any mistakes, or non delivery as some reviewers had.

I've never had an issue with Hautelook and receive things in a timely manner. I also love that I can return anything I buy from their site to Nordstrom Rack.

Great products at great discounts and prices.

I am so in love with HauteLook. If you understand before ordering that the shipping time can be a little long, then you shouldn't have any surprises. Multiple items in one order will sometimes ship separately, but this is because HauteLook is not a store with a warehouse of merchandise. They communicate with the vendors and sellers to have the sale, then contact them with the orders, so the whole process is a little tedious and time-consuming. I think it is owned by Nordstrom Rack, which explains the great prices on designer items. Personally, I prefer HauteLook to Rack because, even though it isn't the instant gratification of actually going to a store, you have a better (but limited!) selection of items.

I had a few reservations about ordering from them due to some bad reviews I've read but I found a pair of sunglasses I just had to have so I went for it. I have now ordered from the site twice and I don't know where all this negativity comes from. Perhaps they've improved their service due to the negative feedback. Each item has arrived exactly as ordered before the estimated shipping date the site quotes. I do agree their shipping prices are a little steep but this tends to be often true when the item you're purchasing is substantially less than the retail price. Overall I've had two great experiences and will continue to order from them until a bad one occurs.

Shipping is high in cost, and painfully slow. Also, some items are not returnable, which is annoying. However, I love this site for the deals you can get. I have had nothing but good experiences with them and have been shopping the site for quite some time.

Great shopping. Shipping a bit high but good selection

No bad experience here, the online process was smooth and deliver. Thanks.

I love hautelook. There are tons of items sold on this website that I couldn't get where I live because they just don't carry ahlf of the brands and/or items in my small hometown, for that I'm grateful. Even us small town gals like to wear nice clothes and carry fancy handbags lol.
Many people I know shop on the site and have had great experiences. Check it out, they have amazing deals on tons of items from scarfs, sweaters, shoes, to jewelry.

Their shipping can be VERY slow, but I have gotten some great deals. I have learned not to believe the expect by dates listed on the site and am not disappointed. Sometimes it's a good thing they take so long to ship, it gives me a chance to come to my senses and call back and cancel items!

Hautelook is owned by Nordstroms and I love Nordstroms! They have a great selection of quality brands and great Sunday night deals. Pricing isn't cheap but they offer unique pieces and great descriptions which include the length. Many of the brands they feature cant be found anywhere easily. Shipping costs are high but I dont mind because I only buy special pieces once in awhile and the uniqueness of their inventory is worth it. Ive had a few issues but they are quick to give a $10 credit and refund. Basically I will keep shopping here because I love their selection, presentation of items.

So for Hautelook, they have authentic merchandise. They have two types of sales, the ones they already have merchandises in warehouse; the other ones, they don't. So if you bought from the event they already have merchandises in their own warehouse, it will be shipped within 2 days. They have UPS 2 days shipping so you will get what you ordered within a week.
But if it is the event they coordinate with other warehouses (it will say before you order), it will take more than 2 weeks for you to get what you ordered.
So before you order, you should evaluate if you can wait that long for the item. Actually, if it says 2 weeks-3 weeks, give it at least a month. (Its better to be surprised than disappointed.)
If you can wait a month for that item, the order it, there won't be any surprises, if not... Ummmm maybe find it at some other site would be a better choice.
:)

I've purchased from Hautelook twice as well! The shipping time is loooooong and they charge you a decent amount for it but other than that I've been satisfied with the products. I would suggest researching the brands and products you are eyeing because a lot of times they have desireable brands with they're least desirable products. I avoid those but there are a few jems and it is definitely worth staying updated on.

Best site for name brand shopping. Look for deals 85% and up... everyone should know shipping takes time your not in a store... tracking your item works great. I always copie and paste everything I am interested in and check it out on other sites. Some of there prices blows everything else out of the water.! Probably have spent over 6000$ on the site. Watch deals are amazing, I have a whole watch collection going that I would have never started without this site with there deals. Origional package etc. people who are complaining should go shop in retail stores and pay the full price. My opinion.

I have only good things to say apart from shipping times. Its may be because they have to wait for other companies to send them the product. Other than that everything was up to the mark. Had no issues. Customer service was incredible. I will shop again from this website.

I have bought items on 10 different occasions and I have received 9 and I just started purchasing only this past Nov/2012. The prices are cheaper than retail or comparable to other sites though they might be a season or 2 behind. I have much more confidence with them than Beyond The Rack. Definitely wasted my dollars in that site. Only complaint is that I can not purchase certain things that are for whatever reasons, they can not deliver or ship to Canada where I reside.

This place is amazing. They have home furnishings, women's clothing, men's clothing, great deals on beautiful jewelry, holiday gifts, organizational pieces and more. Also Nordstrom Rack shopping. The reason I didn't give them 5 stars is because the shoes they sell (their own line too, Sole Addiction), doesn't have wide shoes often. Sole Addiction not at all. They are middlemen so the merchandise is drop shipped from elsewhere. So it takes from two weeks to 3 or more to arrive at your house. This is the trade off for being so inexpensive! I have purchased many many times from them, and it's never taken longer than that. They have a great return policy. Just call or return to Nordstrom Rack. Don't let anyone tell u different.)). I bought a brand necklace for hundreds less, half the price, iPhone charger for $70, when the stores sell them for $100, and so much more. The foreign material, like skirts, might have strong smell, I'd steer clear. I buy throughout the year, and save merchandise for bday and Holiday gifts. Hello Kitty's there frequently. I have 2 nieces that love that. Hsppy blessed Holidays... enjoy

Sometimes they have incredible deals-- like my Jimmy Choo sunglasses. Sometimes not some much--like my green dragon jacket that wasn't even close to the picture on the website.
Overall with a little persistence their customer service does the right thing.

Of all the sample sale sites, hautelook is probably my least favorite in terms of sales. However, I did have a great experience with customer service.
I'd ordered a pair of jeans and watched the delivery status online. The package had been delivered during the day while I was at work. Upon returning home, the package was nowhere to be found (I was slightly worried since I live in an apartment). I called their customer service and the rep was extremely helpful. Their reps are easy to get a hold of, very thorough, and well trained. Luckily, it turned out one of my neighbors had taken in the package during the day.

I HAVE JUST DISCOVERED YOUR SITE HOWEVER, I BUY A TREMENDOUS AMOUNT OF ITEMS ONLINE AND HAVE BECOME QUITE INFORMED ON THE INNER WORKINGS OF MANY HIGH END CLOTHING DISCOUNTERS. HAUTELOOK IS ONE OF MY FAVES. HAVING READ DISPARAGING REMARKS HERE ABOUT HL'S CUSTOMER SERVICE; I MUST POLITELY DISAGREE. DID YOU KNOW THEY WERE OWNED BY NORDSTROM. AND MOST EVERYONE KNOWS THAT WAS THE STORE THAT MADE THEIR REP ON 'CUSTOMER SERVICE'. THEY WERE THE FIRST TO ACCEPT RETURNS (NO QUESTIONS ASKED) WE'RE TALKING 50+ YEARS AGO! THEY ALSO, LIKE GILT, OFFER YOU A CHOICE WHEN IT COMES TO RETURNING ITEMS. THEY ALSO HAVE SOME KILLER DEALS ON SOME MORE OBSCURE LABELS SUCH AS MUUBAA (INCREDIBLE HAND OVERDYED LEATHER JACKETS ETC.) SO, DO GIVE THEM ANOTHER CHANCE AND, IF YOU END UP WITH CUSTOMER SERVICE; 99% OF THE TIME, YOU'LL BE SERVED WELL!

Merchandise and prices are good. The site provides good descriptions and user interface. This is a flash site, which requires fast decisions, to grab the best deals. My experiences with customer service has been good; they even tried to track a replacement for an item that was shipped to me in the wrong size. The only real gripe has been the order processing time. Not a big surprise, as they are owned by a sticks and bricks retailer.

I order regularly from this website, and I just want to say each time I had a wonderful experience, minus the customs/taxes Canada must pay by law. The prices are still great, with that said. The only issue I have ever experienced, was when I ordered a pair of jeans that came defective. They that had holes in them and were missing tags. I emailed them, they gave me a free shipping label to print out, on top of that they refunded me all my $$ including shipping. I mean, that was awesome how they would do that seeing how it was their fault, but it sucks how the deals are timed, because I won't ever encounter that same pair of jeans.