I admit that it does take Haute look sometime. However, I buy when things are 75% off and have got some real bargains. A while back I bought 5 Fontenay watches sat 91% off; some presents; some not. I get so many compliments. I only had problems with one patent leather bag which smelt funny.
Their customer service is good. They also ship Canada Post which is better than UPS when you live in a condo.
I also order alot from Sierra Trading and Nordstroms who are very fast.
Haute Look has much better selection.
Maybe it is because I'm older but I do not have to have everything YESTERDAY.