Harry & David

Absolutely horrible! Ordered over $100 worth of goodies for my elderly Father-in-law and paid extra for all to be delivered at his assisted living on 12/23/19. Received an email on 12/20 that it was delivered on 12/19. I called them and was told that, yes it was delivered and they can refund the extra that I paid to be delivered on 12/23. This was the majority of his Christmas and he has it almost a full week early. Absolutely no apology! Won't ever use them again and hope that between this review and "word of mouth", I can do some damage to their business. Might make them have better customer service.

I placed an order for a cherry pie for my parents for Thanksgiving. I received the confirmation on Saturday that contained a shipping number with FedEx but have learned within the past hour and 27 minutes that the pie has never been shipped. The customer service representative obviously has a language barrier and cannot address questions outside her scripted responses but has shared that the item has not been shipped as yet, Wednesday, 11/24 at 4:45 PM. Further, even a supervisor cannot issued more that a 10% refund on the $70 order because the current time is within the delivery window even though the item has not even been shipped yet. If you order from Harry and David, you might expect the best quality but you are definitely giving your wallet to an unreliable and unhelpful source that has disregard for maintaining the reputation that has been established in the past. Don't waste your money and frustrations here.

This is the worst company I have every purchased from. I bought three Easter baskets for my Grand Daughters. They said it would be delivered the week before Easter, then when they were supposed to ship, they changed the date to after Easter, and then changed again to an even later date. When I contacted customer service they just kept giving me the same shipping info which said they were not shipped. Then they told me not to worry they would arrive on time, but they did not. I understand that things happen, but three separate orders? And then to just keep telling me everything is ok, even after the date. When you live miles away from your Granddaughters, it's important to have things there on time. Hary & David just don't care about family.

I was notified the passport would be renewed. I immediately replied and cancelled the service. Three weeks later they charged me for the Celebrations Passport. I tried to get rid of it last year,and gave up after 32 minutes of agents and being on hold. So this year I cancelled it before renewal, and they charged me again. 1st call did not get through to the correct department. The agent gave me their phone number - it was the wrong number. Called again today and insisted on a cancellation of everything, removal of my information, and a refund. After 35 minutes and two agents, they finally stopped trying to sell me other stuff and/or pay me off and said they would issue my refund. I hope so - I don't want to go through this again. I will never do business with them again.

They charged my credit card for auto membership renewal yesterday, I called their customer services. They transfer me around more 1 hour, and finally someone helped me. They waste customers' time like they are nothing.

They made the online purchase so easy but the return sooo hard. Customers services barely made me understand them. Stay away from them!

I bought a popcorn with chocolate and clusters of Carmel prior to thanksgiving for a card party. It was riddled with hard rock-like pieces of (guessing) I popped popcorn! I have been in correspondence with customer service every week since that time! All I get is lip service and be patient.
I will not acquiesce! I will find satisfaction one way or another!

My first order was shipped to me instead of the recipient as I requested. I wound up paying an additional $25 because I was afraid the fruit would go bad. I wrote customer service and never heard a response.

I have always had great service and quality product until now. Their customer service is one of the worst. The gift i ordered too 14 days to deliver and were mushy. Given so many options for gifts and food gifts especially Harry and David's is now off the list!

I placed a Christmas gift order on 12/10 with delivery scheduled by 12/24.8 days later, on 12/18, I receive an email that says the order was never processed because payment was not made. In fact, paypal had authorized payment, I had received a confirmation of the order and the order showed as confirmed on their website. And of course by then, some items were no longer available. I call customer service. I get put on hold. The call drops. No one calls me back. I write an email, customer service calls me back and what do they suggest? That I just choose something else and they'll ship it as soon as they can. I no longer trust this company and will not do business with them anymore. They have gone from a reliable 5 star company to a zero star unreliable company. So sad. If they go out of business, we'll know why.

I ordered the Gourmet Ham Dinner, 2018 Pinot Reserve wine, a meat and cheese tray with wine, and a breakfast box. The ham dinner arrived with the wine frozen and bottle broken because dry ice was place on top of it during packing. A replacement was to be sent in two days. It did not arrive. It is 3 pm the day before Thanksgiving, and the meat and cheese tray and two bottles of wine have not been delivered. I will have to go out to the market to buy these items because I cannot risk the possibility of them not arriving by tomorrow. So, I'm out twice the money and inconvenienced! Wait times on the phone are 20-30 minutes. Ridiculous! I will NEVER purchase anything from them again. I absolutely cannot recommend their products or services in good conscience. Avoid them!

So excited for my honey bells they look amazing and taste so good. Fed ex did delay my gift but Harry and David packaged them so well they came in wonderfully I can't thank you all enough for helping our family keep up our honeybell tradition.

Ordered pears and cheese gift box - arrived in very poor shape - pears were rotten, cheese flattened and soft from the heat. Requested replacement product and they sent it overnight. It was worse than the original order - pears all completely rotten and cheese melted in the plastic wrapper. Lately, everything I order from this company arrives damaged and/or spoiled. I'm done shopping with H & D!

I ordered the pear and apple Christmas basket to go along with a box of chocolates, and I ordered the wine and chocolate box gift.

Both arrived earlier than expected, which is fine. I will admit, the pears arrived bruised in appearance, but with an explanation. The appearance did not effect the taste at all. The chocolates, omg the chocolates, amazing. Wine, was acceptable. I'm not an expert so whatever on that.

Now the price, let's face it, expensive. Overall satisfied.

Ordered a basket with tax came to $192. Checked my checking account next day and they charged me $192 twice. When I called a barely English speaking person said oh we put a hold on the amount to make sure we don't get ripped off, you will get your money back in 7 business days. I have never had an online company charge me a hold and it will be the last time. So they have $400 of my money and I have to wait 7 days to get 200 back. I will never order from Harry and David again. Also customer service is in India, and they put you on hold and never get back to you. Twice I was on hold for over 15 minutes and still getting no one to tell me why.

Poor Product upon receipt. The pears were all rotten and inedible- not sure why their packaging sucks especially for perishable item that's included in the box.

I opened day of receipt.

I am rating one star because of the other cracker and snacks included which appears in decent condition.

Horrible customer service! On hold for 45 minutes to advise items were damaged in the gift box I received. Representative doesn't speak fluent English, had to repeat name and order number several times just to be told the damaged items were out of stock and could not be replaced.

My mistake is I should have read all these reviews first! Tell me why when you order something it has not shipped over a week later?! Then when you try to get answers you are transferred to 4 different people from El Salvador when you asked to speak to someone in the USA. An order should not be shipped in so many increments! If that is there way they should communicate that! I will NEVER recommend this company to ANYONE! First and last time of doing business!

Placed order for Thanksgiving on Oct. 10 - this afternoon customer service ASSURED me order would be delivered today. It never arrived, FedEx has no record of tracking number. After waiting over 20 minutes on phone for customer service, she hung up on me before even taking my order number. My mom is 95 and this probably would be her last Thanksgiving, and thanks to Harry & David's horrible service, it has been ruined. I can never forgive them.