Harry & David

The Bouche de Noel is terrible! Couldn't even send home with anyone of 12 guests. The cake was dry,
heavy and stale. Never again. So expensive to throw away! Extremely disappointing.

I ordered 3side dishes for Christmas dinner.
They were terrible, runny sweet potatoes casserole, bland dried out green beans and tasteless stuffing. For $121 I was shocked
Never again.

Don't waste your money on any of their baked pastry items. Quality is subpar to anything you can find at a local grocery store. Wish I could give a zero star it's that bad.

Besides not having the not getting thanksgiving dinner by the guaranteed date I cannot get anyone on phone for a refund. The emails seem to be automated and not answering my questions either. TERRIBLE EXPERIENCE! Still don't have a refund trying to get an actual person on the phone or answer an email

I used to LOVE H&D - they had amazing customer service and great prices. The shipping is through the roof now and forget about trying to get someone to actually help you. I just tried to place an order totally $24.99 that offered free two-day shipping. The Standard shipping rate for the total amount was $9.99 (still high), but when I went to checkout, the shipping charge was $20.98! I chatted with 3 CS agents. After no answer from the 1st two and being disconnect, I spend 45 mintues with the last one basically lying and telling me different stories. Well, it depends on your zip code, well we are close to the holidays so you could be charged more, then he tried to sell me their club package for cheaper shipping. The website's policy is very clear about shipping rates, which has NOTHING to do with zip codes and I was over 20 before Christmas. (I also live in Ohio so I am not in Alaska/Hawaii or another country) After over 30 minutes of frustration the agent offers me 20% off shipping and I said I don't want that. I want to be charged $9.99 and the free 2-day upgrade as the website promises. They he just disconnects.

What a joke - I have also had two friends within the past few months have bad experiences. I used to buy from H&D a lot, but I think they have been bought out by a larger company like 1800-flowers and it is terrible. I will NEVER SHOP with them again.

I ORDERED A WINE & CHOCOLATES GIFT FOR MY IN-LAWS IN NM. HARRY & DAVID never SENT ME A CONFIRMATION EMAIL. BUT, THAT SAME DAY THEY TOOK $140.89 OUT OF MY ACCOUNT. WHEN I WENT TO TRACK MY ORDER-THEY SAID I DIDN'T PLACE AN ORDER! I GAVE MY EMAIL ADDRESS- THEY SAID THEY DIDN'T HAVE ANYTHING FITTING THAT ADDRESS. I WAS ON HOLD FOR 45 MINUTES. I TRIED THE ONLINE CHAT-THAT WAS USELESS. THEY ARE AWFUL! AFTER READING SO MANY COMPLAINTS ABOUT THE PRODUCTS THAT MAYBE i WILL JUST ALSO FILE A DISPUTE WITH THE BANK & GET MY $ BACK. IF YOU HAD A ZERO RATING-I WOULD DO THAT! I SEE THE PARENT COMPANY IS 1800 FLOWERS.COM. I HAD BAD DEALINGSWITH THEM IN THE PAST AS WELL SO THAT EXPLAINS A LOT! THE WORST!

I have purchased gift items from Harry and David for over 30 years. Although the prices are a bit high and the cost of shipping is often excessive, the products are good and they have always guaranteed satisfaction, but NOT anymore!
This year, one order was appropriately delivered, but the others went to an individual and address that I have never heard of. Six emails later with different service representatives (after an hour of waiting on the phone and being assured that everything was okay), the problem still has not been corrected.
Worse CHRISTMAS gift shopping/giving experience of my life. NEVER EVER PURCHASE ONLINE FROM HARRY AND DAVID (or one of their other copanies)!

Pears went soft very fast, olive spread and bruschetta and a small block of cheese were sealed up and stored in the fridge. Within 2 weeks all 3 had mold.

I ordered Easter flowers for a family member after realizing I wouldn't be able to be there for the holiday. I received an email from Harry and David that promised delivery by Friday the 15th for $16.99. On Friday I received a message from fed ex that my delivery would be Monday the 18th. When I contacted Harry and David the said they aren't responsible for the delivery times. "Why would they advertise delivery by the holiday?" My sister won't even be home Monday! What a waste of $60. Don't send gifts from Harry and David!

I have used Harry and David for years and generally been very happy with their service until now... when it is most needed! I have spent several hundred dollars to try and keep family members happy during this COVID period of time. We have recently lost one family member (not due to COVID) and another family member is currently dealing with cancer in addition to being quarantined from her family members. They are one of the few companies who still are operating, however they neglected to inform me when they could not fulfill my order in time and then did not even do their due diligence and inform me of the delay! When I called them on it, they apologized and then after some gentle harassment on my part offered me 20% off for shipping and an apology letter to my family. Oh... they also offered 20% off on my next purchase... (like that will happen)... You would think with the amount of money I have spent with them recently and in the past, that if they valued me as a customer, they would send this one for free. They obviously do not believe in loyalty or customer satisfaction... I guess they are greedy and need every last penny even when they make gross errors... Well with this most recent experience they will no longer be receiving any of my pennies or recommendations for gifts to other friends and family... you have been warned... I truly hope your experience is better than mine... And if they see this review, I truly hope Harry and David learn that common decency can go along way with customers...

Title sums it up I was given smoked salmon for a present it is without doubt the nastiest thing I've ever eaten I don't know how it is legal to distribute this garbage and call it food shame on you

Extremely poor service. It took several hours on the phone in an attempt to sort out H &D's mistake with my order and shipping charges of over $179 while I had purchased "the passport" which guarantees no shipping charges. No agent was knowledgeable enough to follow through, and they all claimed that "managers were not available". My Orders where not delivered on time, even though I had paid an additional $33 for expedited delivery on a specific date (12/15). Another order arrived after the holidays, although the order was placed on December 11th and they guaranteed delivery before Christmas. Another order was entirely altered and other items were sent, without my k knowledge or consent. I still paid an arm and a leg for shipping charges. I have been ordering g from H & D for many years, but this year I have to say they win the most shameful service ever! I will never again use them to send gifts to my family and friends! Shame on you Harry & David for not training your staff, for not following through with orders, for not keeping your customers happy.

Here I am writing a pan & the order hasn't even been confirmed to me in my email. I bought a food gift basket to send to a relative & it costs $45 to ship & takes over 2 weeks. So I sprung for expedited shipping which costs an additional $15 but at least gets it there faster ( I hope). The sales tax ( over $20) is predicated on the item cost plus the $60 of shipping. And when I asked the customer service person if that were the case, she had no idea & kept repeating the tax was based on what state I lived in. ( Duh).

I would have liked to enclose a card but that was another few dollars. No such thing as a plain white piece of paper within the package. If you don't pop for the bucks for a card ( described to me by customer service they all had flowers or butterflies on the front & not shown on website). They will write your note on the shipping label on the outside of the package. That is $#*!ed.

And the name of the gift recipients was too long to fit on their address form with the mr & mrs honorific.

The reviews of this basket & the company seem to be good on the net. But I am done with them after just this ordering, no matter how nice the product is.

I made one purchase (product was fine), but now I receive about 3 emails every day. I have tried to Unsubscribe 8 times online -- trying to change to monthly, to Unsubscribe completely, and finally in desperation I changed my email address to a dead person -- NOTHING WORKS. Their useless Unsubscribe page is a complete LIE. Next called Customer Service, and was assured I would be taken off the mailing list. Nope! Another lie. Called again a week later, and was assured again (by Janelle). I asked when it would be effective, and was told "Immediately." Days later I'm still getting emails. More lies.
As others have noted, their ineffective Customer Service is "LIP SERVICE" only. I don't think it incompetence... it is crystal clear their inaction and disinformation is deliberate, unethical and business-stupid, basically, "We're gonna do what we want, to sell more, and we don't give a damn what you say or want, or how you're inconvenienced." A shame, as I would have liked to order again, but "character" in business is all-important, and this company shows none.

I'd used Harry and David for Holiday presents for at least 20 years. I tried to process my order from the gift list included in the current catalog that arrived complete with indications of Free Shipping. My first attempt to place an order over the phone resulted in shipping fees which could not be removed regardless of the special catalog codes. Following 25 minutes on the phone, I gave up. My second call in hopes of resolving this issue was equally as bad. This time I was on the phone even longer with assurances from the Customer Service representative that she was trying to get a manager to resolve the problem. Following 30 frustrating minutes, I was disconnected. My final attempt resulted in the same problem not being able to be fixed but I was able to speak to someone who represented himself as a manager. I explained my previous two encounters without resolution, my current reason for talking with him because no resolution could be determined, and that I was finished with Harry and David's inability to provide what was stated in their catalog. Following all my time with Harry and David, my experience shows that their current business isn't focused at helping customers nor upholding promises that they make in their catalogs. The Manager offered to send a letter of apology but that didn't resolve the problem. After 20 years, I'm no longer a Harry and David customer.

I received one of their very expensive cases with snacks and wine as a gift. The food products were overpackaged resulting in stingy portions, and much of it was stale and tasteless.

This company was good once upon a time, but has sold out, outsourced, and no longer does good business. I cannot get a straight answer about a late item and will be looking elsewhere next time.