Harry & David

I ordered a gift for friends we visited and it was as promised. Then I was sent an email for free shipping on any order - no minimum. I went to the site to consider gifts for our neighbors. I found a pears, apples, and cheese for $59.99 with promotion of buy one-get on 1/2 off. It was more than I wanted to pay but I went ahead and ordered. It was late night. $70 more than expected. I called the next morning thinking they would refund the 1/2 off part but they refused and said it was a correct price. I tried emailing the next day and sent multiple emails that were answered by different people and had to explain the issue multiple times with no satisfaction. I called again the next day and was told that the bill was correct and that they didn't honor multiple promotions on the same order. I will no longer be a customer.

I placed an order (or so I thought) to be sent to a grieving employee who lost her mother. Next day, when I never received my confirmation email, I called to confirm my order that was not found. Turns out the incompetent H&D employee had deleted it. I was so furious about this that I placed an order with a competitor and will NEVER use Harry & David again. EVER
A different scenario would include sister company 1-800 baskets.com where I placed an order for Easter gift to grandkids. Showed up 3 days late. When I called to complain, they refunded the shipping charge but never sent the promised $20 voucher for new order. Again-never will I order from these companies.

I purposely placed an order early enough so that if something was wrong or they cancel I have time to place another order in time for Christmas delivery. Nope Harry and David decided to call me the day before it was to be delivered to say the item was out of stock. I placed the order a week ago and you are just realizing it is out of stock and now leave me no time to find a replacement gift to be delivered by tomorrow, which is the day before Xmas eve! I'm now on hold for 30+ minutes waiting to talk to a supervisor to find out why it took a whole week to cancel my order. I also ordered another item later than that order and they called to tell me it wasn't available before Xmas but all of the sudden it will be available to ship two days after xmas. I will never ever order from them again!

We received a gift with pears and apples from our family in CA... what a disappointment!
See the pictures below... one of the apples had pock marks and was spongy, another one had a fingernail mark on the top of it!
They dismissed the issue as an "INCONVENIENCE "... in a follow up email, and when we called the company representative was appropriate but did not put us through to a Supervisor to resolve the problem. It was not just an inconvenience. It was embarrassing to have to tell our family of the poor quality of their gift.
We would not recommend this service or company to anyone.
They did say they would give a full refund to our family members.

In January we received two trays of Honeybel oranges. Just beautiful each one and the taste is excellent.
Granddaughter just loved the orange juice I made.
In February we received a tray of Pink Grapefruits. Wow! Each one just perfect. Wife loves sliced halves with breakfast. I love the juice I made from half of the tray.
A little card came with the grapefruits from Kelly Christie (#*******) who did the personal packing.
Kelly, my compliments to you for your wonderful selection and packaging.
Will order these fruits every year. We look forward to these cheerful gifts of winter.

I ordered a food item as a gift for someone. Considering that it was a food item, I thought the shipping would require a signature. Fedex delivered the package saying that it was placed on the porch/ no signature required. The CAKE was found on the driveway. When I called customer service the rep said I should have requested signature required. When I told him I ordered online and asked how I could find that option he could not tell me. I felt stupid and embarrassed when I got a picture from the recipient of what the caked looked like. What a waste of money.

Last year, I used the website to renew my order for the same people, but with slight changes from the previous year's order. Website kept making incorrect changes/could not make changes when I inputted the changes I wanted to make. So, I called to renew the order. Foreign worker answered phone. Could not get my order straight. Got transferred to U.S. customer service rep. She apologized and said that for next year, to request a U.S. rep to take my order.
Today, I forgot to request that, and again it was(very polite) verbal hand-to-hand combat with a foreign order taker - for a simple order, again with slight changes. I excused myself midway, then called one of three extensions(none of which was directly customer service). Again, a foreign order-taker answered! Said there were no U.S.-based customer service reps[anymore].
GOODBYE, HARRY & DAVID. I am taking my business elsewhere.

I placed an order for a gift basket for Christmass. I contacted their customer service to make sure the basket arrives before a specific date for an additional charge. I contact them again to double check and the customer service is extremely rude with broken English and ends the chat. Abysmal customer service. They say we cannot honor our promised delivery date and you cannot return the item either. Totally unacceptable!

Ordered a meat and cheese tray and while it did arrive on time, they didn't sufficiently pack the cheese with ice and it was warm and soggy and had to be tossed. The meat sticks included tasted disgusting. So about 1/3 of the tray was completely wasted. I was too embarrassed to give this as a gift, what a waste of money!

H&D is an awesome company. The team are always friendly and respectful. Customer service is top notch when dealing with concerns or delivery issues. I highly recommend H&D. This company is always reliable and strives for 100% customer satisfaction. Thank you.

I order from overseas, and the website was extremely difficult to navigate, so I had to make the first of what was about to be 20 calls. I ordered Dec 8, and didn't see the delivery date was Dec 17... but I was still ok.We ordered the second most expensive basket. On dec 16 I got an email saying it was no longer available, and I had to choose another basket. I was given a number to call and they didn't answer until 1.5 hrs after. I finally got through and make a long story short had to go up by $35 to top basket. When it showed up (after hrs of trying to get this done and 1 week)... it showed up and the presentation, due to shipping was less than impressive. Bad customer service infrastructure and less than satisfactory experience. I'm going to order local next time.

Horrible customer service, I bought the passport on March 30th and till date i have to call them and also the loyalty team to get me the free shipping, guess what i spend 30 mins to place an order every time. I eventually gave up ordering as i don't have that much time to place the order, also they have a very bad customer service, agents just disconnect the chat even without listening to your response. Its not once but happened more than that. Don't waste your money on a company where the customers are treated so bad.

Did not deliver on promised date, contacted customer service by phone and tried to talk to rep who had such a heavy foreign accent that could not resolve issue, emailed instead and email response was just a bunch of computer generated sentences apologizing for delay, no reason why order was not delivered as promised, sent 3 more emails and in each email I asked specific questions and asked for a refund on shipping at least, every response from customer rep was just standard apology and never offered compensation or addressed my questions, I'm convinced I was communicating with a computer

I was transferred 3 times to get to some that could help me, and they even admitted that the shipping charges are ridiculous. They charged me $22 to ship 5lbs of product, in the slowest way possible, FedEx Ground Economy(7-9 business days…. Maybe). When I inquired about this, I was told because they determine the shipping based on the price of the product and the reason you use FedEx Ground Economy, is because the items are perishable. Obviously they don't know what perishable means. They are marking up their shipping based on the cost of the item shipped and not based on weight, and then shipping the cheapest and slowest way possible. That is unethical on many levels. Needless to say I will never shop from them or recommend them to anyone.

I placed and order with Harry & David. Had to track the shipment and glad I did. It was left outside a gate of property. With recipient was unaware of delivery. No phone contact no door contact no follow up to make sure they were aware of said delivery. I tracked the door and saw where a picture of said package left outside of gate and made contact with recipient. Unknown if items were damaged or not (due to being pershiable items and extreme cold outside). Never again will I order from this company. Contacted company and they (Harry & David) continued to send me to 1-800 flowers (even sent me a survey from 1-800 flowers) but I didn't order from 1-800 flowers). So disappointed. Never again. And the shipping fees was extremely high for sorry service. Beware! Never again!

Placed an order on February 4th. Was to be delivered on or before February 12th. I paid $14.00 for shipping. As of the 17th it is still pending delivery. Texas did get snow and ice on the 14th which was 2 days after the delivered by date of the 12th. When I called they just tell me that Texas got severe weather and there is nothing they can do. I know we got weather, I live in Texas. My point is that is was to be delivered before that came in. Paid $67 for nothing.

Today I am disappointed with working with your company. I will not recommend you to any of my friends. Having made an order back in July, today it has not yet been delivered and I have not received any information about it. Lack of customer feedback is something you need to improve in your work.