Harbor Freight Tools

Had a tool cart held for me to pick it up the next day and they sold out from under me won't shop there again…….

I'm going to start by saying - I probably go to Harbor Freight 20-25 times a year. Unfortunately I've learned over the years that you don't buy anything that moves whether it's wheels or motors, or anything that's adjustable. They wear or break prematurely, and without hours of fruitless searching, the odds are easily 50 to 1 that you'll ever find a bearing, wheel, or replacement for any part that wears out before the rest of the item breaks.
It's great for things like gloves, sandpaper, tarps, wrench sets, wire ties, electrical shrink tubing, and even some cleaners (car wash soap, spray brake cleaner, disposable clamps, mostly inert merchandise that is single use.
The coupons are a joke. I get regular Emails with 25% off coupons for "any" one item. They have so many exclusions, that I was only able to use the last one for a pair of gardening gloves my wife asked me to get.
I still shop there, but it's basically like a Dollar Store. Don't buy anything you want to be able to use for any length of time.

I do believe this scum would rather cheat ya out of a dollar than earn ten, it is my own fault, I've known it for awhile and fell for their lies again..

I bought 2 new 3/4 hp sewage pumps. BOTH were defective. After weeks, finally got a refund. Then I received a 3 ton Pittsburgh floor jack for Christmas that apprently was reconditioned. When I opened it up to use it, it was missing parts and one cylinder leaked so much oil the bottom of the box was soaked in jack oil. There was nothing to hook the handle into. When I returned it to the Boardman store, the manager said it was sold as is and "tough luck" refusing to replace it, repair it or refund. Next will be small claims court.

Too bad. When I lived in the Akron area, I stopped the Coventry store for 10 years with never a problem. I can see why their ratings are so poor (1.5 stars out of5). I wouldnt even give them 1 star if thst were possible! BEWARE!

Purchased 15 gallon spot sprayer 8-17-22 it worked less than an hour. Never put any chemicals in the tank.
We called the Jasper store and guess what can't return it. We call customer service and stayed on hold longer than the sprayer worked. They continually transferred us around. Eventually they disconnected us. I am surprised that a purchase of over 100 dollars can't be returned to get another one. Sometimes things malfunction understandable BUT I EXPECTED TO BE ABLE TO SWAP IT FOR ANOTHER SPRAYER. THEY WILL NOT GET ANYMORE BUSINESS FROM ME OR MY COMPANY.ITS A SHAME AMERICANS HAVE NO POWER Over THESE TYPE PEOPLE. TRASH TOOLS AND MY OPINION OF THEIR POLICY IS TRASH AS WELL.

Never have a order delivered. You might not live long enough to receive it. 3 weeks for a hand held sand Blaster.

Refuses to make good on a defective product. Told me it's out of warranty and offers no assistance of any kind despite my being a customer for well over 20 years.

Order my mechanic tool boxes and still waiting for them.Harbor Freight tracking sucks.Other then that once l do get the stuff it's good quality on the things l ordered anyway

Yeah they have some decent deals but overall this company is a dud. Shipping takes forever. Not unusual for it to take a month or longer. Customer service is nonexistent

This sprayer uses plastic that is way too thin to hold the pressure that builds up in the tank. The plastic can give way and the contents will go everywhere including in your face and eyes. Even if you are wearing standard safety goggles the liquid will get behind them into your eyes. I reached out to harbor freight and have been completely disappointed with their response. In my opinion they don't care about customers and don't care if they sell a dangerous product. They did not show any action to make sure this doesn't happen to another customer. All they did was ignore me for about 2 years every way they could. Ignoring my calls, emails etc. Just wasting my time and turning a customer into an x customer instead of making the issue right they just make it worse. It is a complete stupid move on the companies part because instead of me going around and telling everyone how great harbor freight made the situation right I will now forever go around and tell everyone how bad my experience was. Complete genius. You might think you are getting a great deal but saving $5 isn't worth getting injured because the company doesn't care about safety when manufacturing the product.

Received a "25% coupon with NO EXCLUSIONS" listed in bold print. When I attempted to use it at the local store, the item was excluded. The store clerks indicated "all coupons have exclusions in the small print".

I tried twice to post a negative review of a product and still have not posted my reviews even thought there are much later and newer reviews already posted, And I did not use bad language. THAT'S CALLED DISHONESTY and a SCAM ARTIST. I will NEVER purchase a product over $2 again from this company.

I purchased an ammo can which are supposed to be AIR TIGHT. After the THIRD replacement because of other faulty reasons with this product, the 3rd replacement leaked water at a rate of 2 oz per second! See photo.

I had to give a 1 start I wouldn't have given any stars the products they sell are cheap and poorly made I bought a battery charger that will not charge a dead battery it was just after the 90 day return Period and they said it was after that time and there was nothing they could do so there's something I can do never buy anything from them again.

This was my very first time in dealing with Harbor Freight. I purchased three items via their website. It stated that everything was in stock and they charged my credit card. I never received an email indicating that the goods had shipped, so I logged into my online account to attempt to track it. It took a while to find a tracking link. When I clicked the link, it took me to FedEx's website and their website stated that the package was pending delivery and there was no tracking history. I waited 48 hours and tried to track the package again. And there was still no status update. From running an e-commerce business for fifteen years, I knew exactly why. FedEx did not have possession of the package. After waiting for sixteen minutes on the phone, a customer service representative told me that the label was automatically generated and their records indicated it shipped. However, he was unable to provide any insight into why the tracking information was not working other than to say that it was FedEx's fault due to it being twelve days from Christmas. He told me that I simply had to wait several business days. Essentially, I had to hope my items would show up. This is completely absurd. Although I suppose I should have known better. Most companies cannot offer inexpensive, yet quality products along with quality customer service. I will never purchase anything from this company again, and I do not recommend that anybody else does.

I found myself in need of a new 2 in 1 handtruck for our warehouse. I hopped onto Harbor freight's website. Assuming I could save some time buying online. Well, here was my first mistake. The order arrived on time. However, upon further inspection, the two large wheels necessary to operate the item had been removed at some point prior to shipping and never replaced. I called Harbor freight assuming they would make this right, which was my second mistake, the operator who seemed to be all of 15 years of age, quickly informed me I needed to come down and visit the store and "Purchase" a pair of heavy duty wheels. I informed her I would not purchase wheels as they are included in the order. Evidently this was a concept too difficult for her to comprehend. I then told her it would be like ordering a new car and receiving it minus the back two tires and then being informed you could "Purchase" the tires necessary to operate the new vehicle. She then agreed to give me a $20 gift card. I then asked just send me the tires that go with the handtruck I purchased. No can-do, she replied I then explained you may have solved the issue, but you have lost a customer her reply – "can I help you with anything else" and there you have it. I will never again shop Harbor freight. I could have driven to Home Depot, purchased the same handheld with wheels and would have been done with it. LESSON LEARNED!