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Happie Family Store
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Happie Family StoreReviews 313

2.8
happiefamily.com

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Happie Family Store Reviews Summary

The company presents a mixed reputation, with some customers praising its prompt shipping, product quality, and responsive customer service. Positive experiences often highlight effective communication and quick resolutions to issues like lost orders. However, numerous complaints indicate significant concerns regarding order fulfillment, including unreceived products, fraudulent billing practices, and inadequate customer support. Many customers express skepticism about the authenticity and safety of the products, suggesting a lack of quality control. Overall, while there are commendable aspects of service, persistent issues with reliability and customer dissatisfaction create a troubling pattern that potential customers should consider.

This summary is generated by AI, based on text from customer reviews

service
113
value
111
shipping
111
returns
56
quality
102

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Surprised
May 7, 2021

I Have To Say I Thought This Was A Scam. I Took A Chance. I Love It. Actually Arrived Sooner Than Expected. I Will Be Reordering So My Stock Is Great Standing.

Date of experience: May 7, 2021
Texas
1 review
1 helpful vote
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I was soooo skeptical about using this site but as a college student and mother with school aged children, struggling with mental health, I'd almost give anything. Not the $600 appointment to a psych though because God knows I can't afford that in a pandemic.
I opted for a medication I had previously been on in my teenage years to add on to my anti depressant. I ordered 60 tablets. I noticed that it hadn't been shipped for some time, even though I had paid for expedited shipping, contacted them and they let me know they couldn't expedite due to current circumstances and credited me a discount on my next order. I was notified when it shipped, I used (AfterShip) an app to track my package, and received today with no problems.
Very happy with this company.
Note: If you're going through loopholes, expect loophole like problems to arise. Be kind to people and they will in turn be kind to you. Don't be a Karen when you're going underground to fix your issues.

Date of experience: May 6, 2021
Isle of Man
2 reviews
1 helpful vote
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Was slightly concerned that my parcel seemed to have not been updated on the tracker app for 4 days.
However, received my tablets today.
Many thanks.

Date of experience: May 6, 2021
Israel
1 review
0 helpful votes
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I'm very happy with my purchase. My parcels was late so I called to customer service that was very helpful and polit. I would order again!

Date of experience: April 27, 2021
Luxembourg
1 review
4 helpful votes
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Committed
April 23, 2021

My first order with them, promptly shipped and confirmed with a tracking number, unfortunately got seized by customs. When told so, their customer service reacted in the right way to replace my lost order, which I received well. Their client approach was friendly and service-minded. I would recommend them any time.

Date of experience: April 22, 2021
California
1 review
0 helpful votes
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My experience was of a secure shopping site and effective customer service. Received the products exactly as indicated.

Date of experience: April 22, 2021
GB
1 review
6 helpful votes
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Disappointing
April 21, 2021

Did not receive what i ordered, i asked and paid for tablets but received jellys which do not work for me, no warning, no explanation?

Date of experience: April 21, 2021
Australia
1 review
4 helpful votes
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Always Happie Regular Customer
April 21, 2021

I have placed orders several times with HFS over the past few years and have experienced outstanding service and quality every time. A polite customer service representative always calls before accepting the order and funds to ensure that all customer details are correct. Products are shipped promptly and always arrive on time or earlier than expected. Cannot beat these guys for service, quality and price. You'd be a fool to buy anywhere else!

Date of experience: April 21, 2021
New York
2 reviews
11 helpful votes
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Really Shifty
April 20, 2021

So I gave Happy Family Store 2 stars because they actually delivered the first order (building trust?) in about 3 weeks, before trying to scam me on the second order ("our systems couldn't process your credit card, here's a link to pay by Paypal"... which led, after redirecting several times, to a gibberish web address and a blank page as my browser is locked down against malicious activity).

Here are a few hints, based on my experience:

1) Plan to only order once, so adjust your order size accordingly
2) If they tell you they can't process your card (they actually phone it in from Cyprus!) and try to redirect you, abandon ship. When I abandoned the order, they sent me about 4 texts and 2 emails in the next 2 hours trying to get me to follow through... this is not normal vendor behavior
3) Although using EMS delivery costs $30 and doesn't arrive any faster than a non-tracked order despite their claims, it is insurance against the shipment getting "lost", ie. They never bother to send it and keep your money
4) Expect that spam and scam activity on your phone and email will increase dramatically after your order. Maybe use a throw-away email account and a Google voice number
5) Consider using a Mexican pharmacy next time if you're in the US. I will try this next time, because although you can't get the same quantities and the price is slightly higher, it still doesn't require a prescription

Good luck!

Date of experience: April 20, 2021
Canada
1 review
1 helpful vote
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My Lady and I are extremely satisfied with the the HFS products that enhance our elderly love life!

Last Order # *******

Date of experience: April 20, 2021
GB
1 review
1 helpful vote
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Very Impressed!
April 20, 2021

I was dubious to begin with when I placed the order as this is the first time I have used this type of service; but everything went very smoothly. I received an email acceptance of my order & then an update when the order was processed & out for delivery. The contact from HFS was very efficient & prompt with specific details. I also received a tracking number for the order so I was able to see how & where the order was at each stage. I received the order in the UK after 7 days which I felt was excellent service! Overall I would use this store again as I had not issues or complaints from start to finish- hence why I am very impressed!

Date of experience: April 20, 2021
New York
1 review
1 helpful vote
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I have been in this business over 20 years. I have never worked with any company that try so hard to keep me happy. I discovered them by accident and could not be happier with their products and service. I have used their service 3 times in the last 3 months. The first 2 arrived in 14 days. They had to do a reshipment on the 3rd package and it made it here no problem. Of course it took a little longer but in this business, and at these prices you MUST be patient. They were already processing a 3rd reshipment when my package arrived. WOW! I had to email them and tell them not to reship because I got the package. Your package will arrive. Be patient. They were always kind and resourceful when we spoke or emailed. Take it from a man with experience. You will not find a better company at these prices anywhere. As long as their in business they will have my business. Stop looking, you have found what you are searching for:)
Sincerely,
Mike

Date of experience: April 19, 2021
GB
1 review
0 helpful votes
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I have used HFS to purchase modafinil and most recently tamoxifen and not had any issues. The tablets are generics made in India, which is where most are made in the world, and come in local company branded blister packs. In India the same medication costs about 20x less (yes!) than they sell it for so there is really no point in HFS providing either poor customer service or poor products as repeat business is SO profitable for them. In terms of communication I had replies to all my emails and received a shipment to the UK in 9 days. My only gripe is that the tracking code took about a week to come through but other than that its a great service. I can and do highly recommend HFS - this company actually provides affordable medication where it is otherwise not available. What's not to like?

Date of experience: April 13, 2021
New York
1 review
1 helpful vote
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Great service
April 12, 2021

Great service
Search for any product you need and they will find the one or proper generic ones
Secure packaging as well

Date of experience: April 12, 2021
Spain
1 review
1 helpful vote
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Long delivery time advised. Tried to call UK number. Exchange advises the number is not valid. Sent e-mail chase up. No reply. Their web site was prolific at the time. Now bearly comes Unpleasant to anticipate being scammed by low lives.

Date of experience: April 9, 2021
Minnesota
1 review
0 helpful votes
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Not impressed
April 7, 2021

I was hoping to find a place to order retin-A cream online. I received 3 tubes of tretiheal 0.5% generic tretinoin when the website shows brand name Retin-A. It is extremely suspect that I've been using this product for two weeks and have experienced zero retinization--no redness or peeling and I have very pale, sensitive skin. My dermatologist says it is likely a fake product as there isn't even a tretinoin odor to the product--apparently tretinoin has a distinctive smell. I've never used tretinoin before but I am extremely suspicious that this product is not of good quality. I've tried to contact customer service with my concerns but they are no where to be found, unwilling to discuss. I would not recommend you order from this company, proceed with caution for sure.

Date of experience: April 7, 2021
Spain
1 review
0 helpful votes
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Dercutanne
April 7, 2021

Han estado super atentos siempre. Contestan a los sms al momento y solucionan tus problemas.he repetido varias veces y sigo repitiendo con ellos.
Lo aconsejo.
Cualquier cosa te ayudan te solucionan y te envĂ­an lo que haga falta.
Simplemente perfecto.

Date of experience: April 7, 2021
RU
2 reviews
43 helpful votes
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There are a lot of great websites like Happie Family Store. Just found a coupon-codes for these sources. If you're curious just google-search for * TOPA2GET *. Have ordered a couple of times now and have recieved the correct items with pretty good shipping time considering it's out of the country. Items work awesome and customer service agents are friendly and polite. I have ordered a few times from Happie Family Store and have been very pleased with my product and their service. I will order from Happie Family Store when needed. Other sources with promocode are good too. Shipping time was reasonable and product was as expected, so I'm a satisfied customer and would use Happie Family Store again. Thanks

Date of experience: April 5, 2021
Canada
1 review
1 helpful vote
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Great Service
April 1, 2021

From ordering to receiving this was a positive experience.
Will definitely recommend to others, this company is trustworthy and reliable, I will definitely order again.

Date of experience: March 31, 2021
Italy
1 review
0 helpful votes
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Soddisfatto
March 18, 2021

Ordino per la seconda dall'Italia e sono sempre puntuali come spedizione prodotti vermente ottimi!
Provare per credere!

Date of experience: March 18, 2021