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Handy

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Texas
1 review
0 helpful votes
Follow Danette W.
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Very Happy with Handy
April 12, 2023

I've used Handy twice so far - once for furniture assembly and once to hang to 40"x30" mirrors. Was not disappointed. Both jobs were completed to my satisfaction and the price was right. I will use Handy for all my handy-man needs!

Date of experience: April 10, 2023
New York
1 review
0 helpful votes
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Great service
March 9, 2021

I contracted yuriy thru handy and he was exceptional from the moment he walked in thru the door, he followed all cdc guidelines and did the furniture setup incredibly well he was very thorough and professional I will definitely use him again for future work.

Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
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Excellent Job
November 27, 2020

Rafeal is very professional and did very good job. Excellent work. Appreciate it Rafeal. A note for Handy.com... you should pay little more to good handymen link Rafael. Appreciate it and we will request again when we will need any job be done. Thanks again

Date of experience: November 27, 2020
Ohio
1 review
0 helpful votes
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Complete Joke
December 21, 2021

My parents purchased an exterior Ring camera and install as a gift. Come the day of install, the installer is running an hour late. So I call the number provided for the installer, number doesn't work. I call the 855 number also provided, they can't tell me anything. They don't know who the installer is, the phone number or when they're suppose to show up. All they said is, "if they're not there yet, they probably aren't coming today." I then told them to cancel the install, which they responded they could do that but the refund would take 3-4 weeks. I told them that was not acceptable and asked to speak with a supervisor. Of course the supervisor wasn't available and was told they would call me back. I said, I'll wait. Got placed on hold again. After about 2 minutes the lady came back and said the money would be refunded within 5 days... I guess we will see. Shame on Lowes for using such a p. O. s. Company. Stay away from this company by all means.

Date of experience: December 21, 2021
New York
5 reviews
2 helpful votes
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My last cleaner
May 26, 2019

She was asweet heart however it seems when she mopped my bedroom she left it seems a sticky residue and on 4/19/19 when I walked barefoot I got my right foot stuck to.the floor and now have two broken bones.

Date of experience: May 26, 2019
Florida
1 review
1 helpful vote
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My mother hired them, no idea what they do or did. Supposedly was there to clean. They charged her three times a month for their services. No one ever came. Supposedly they showed, but nobody was ever there. If they did clean I would like to know what garbage dump they live at because that's what the house looked like. She passed and they were "still coming for services" NOBODY EVER CAME! SCAM SCAM SCAM!

Date of experience: November 25, 2019
Arizona
3 reviews
23 helpful votes
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We just moved and decided to try Handy for 3 things. The people they sent out were not professional at all. They all seemed like amateurs that were thinking they could make a few extra bucks by pretending to be a cleaner, a carpet cleaner, and a TV installer. The TV guy got the job done "with my help", the cleaner never showed and a carpet cleaner came yesterday with the same machine I bought at Walmart for $199.00 so I turned him away. I called Handy and they would only give me a 50% credit for the no show cleaner and amateur carpet cleaner I turned away. NEVER AGAIN!

Date of experience: December 31, 2020
Maryland
2 reviews
2 helpful votes
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DO NOT USE
August 29, 2019

They don't deserve one star. I called and scheduled a booking to replace a 22,000 btu AC. After reading their horrible reviews, I cancelled the very next day. Thwey acknowledged the cancel but sent no confirmation. On the day of the booking a frail little man who had to be 75yrs. Old appeared at my door! I told him that I had cancelled. The company said that I had no proof of cancellation and they were going to charge a cancellation fee. I told him that I would dispute any charge because I had cancelled in plenty of time. When I got my bill, they had charged $232.50 to my account! They are a total SCAM! DO NOT USE HANDY.

Date of experience: August 29, 2019
Massachusetts
1 review
1 helpful vote
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Don't waste your time
December 23, 2020

Omg this company is the worst, so I schedule a cleaning for 12-12-20 at 3pm and the lady said she wouldn't be able to make it to cancel the appointment. So I did I haven't gotten my refund back. I also had a booking for today 12-23-20 at 2pm and no one showed up. But guess what they took the money out my account.
The communication is terrible too. Everything is and email no phone number. I tried to cancel the service and they want to charge me 99.00 to cancel like really you have about 200.00 already
I'm so upset.

Date of experience: December 23, 2020
Illinois
2 reviews
0 helpful votes
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Handy's review
November 3, 2020

The person Darryl that was sent. He did a great job Darryl was on time and professional and friendly. He did social distance and kept his mask on. I had mirrored netting table and a portable wine and stemware cart put together excellently.

Date of experience: November 3, 2020
Georgia
1 review
0 helpful votes
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House cleaning
May 1, 2023

I used Handy for my house cleaning and Kyra did an excellent job. She was polite and professional. She was thorough and her work was great. Our floors never looked so good. She were impressed with her work.

Date of experience: May 1, 2023
California
1 review
1 helpful vote
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Very poor job
June 4, 2019

In 3 1/4 hrs. She did a fantastic job on the stove, microwave and refrigerator. She never did the counters in the kitchen and the sink still had soap in it This is part of kitchen cleaning that i asked for. The 2.5 bathrooms were OK. But she never did the counter top in 1 of the bathrooms, the shower faucets in that bathroom were never cleaned nor was the top of the shower. It is still dusty. I would never recommend her and probably not the company.

Date of experience: June 4, 2019
Virginia
1 review
1 helpful vote
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Handy is taking money
April 29, 2020

I worked for handy pro for about 3 months. As I worked for them I would get different jobs, and it just so happened that one day as I was working for a customer, they told me how much they had paid handy for the job to be done, the customer had paid handy 167.23 to get some tables and chairs assembled, handy paid me 22.00 after that I performed a few more random jobs and it was always the same handy overcharging customers and underpaying providers, please don't waste your time with this company, go apply at task rabbit

Date of experience: April 29, 2020
California
1 review
0 helpful votes
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Stay clear of Handy
June 24, 2020

I used them because I needed my house cleaned once For a special occasion! They did a good job so I signed up - WORST MISTAKE ever! They have cancelled, BO SHOWED, rescheduled less than an hour before they were supposed to be here! I actually had one cleaning lady show up and when I got home My house had NOT even been cleaned! Their customer service is worse - a "oh well, maybe next time" mentality! Please don't get burned like I did - they do not refund your money, they keep and keep sending incompetent cleaners! I made the mistake of ignoring red flags - please please do not use this company EVER! For anything

Date of experience: June 24, 2020
New Jersey
1 review
1 helpful vote
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Signed up for a 6 month cleaning contract. The cleaners came late and did not clean anything. They did not have any supplies and left 3hours early. Tried to get in contact with customer service emailed 7times to have someone call me. No one ever called had to reach out to customer service via Facebook just to get a response. I ended up cancelling my service with them and getting a refund. Do not use them. They have bad customer service and the people they hire to do the work are not professionals!

Date of experience: July 16, 2019
Canada
1 review
0 helpful votes
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AMAZING - DESK ASSEMBLY
November 11, 2020

This is the first time I have used Handy. The ease of making an appointment online was amazing and I didnt have to wait weeks. Kenroy arrived at the time he was scheduled. Amazing service, fast, reliable and respectful of my house. He cleaned up after he was finished. I am very happy and will continue to use this service in the future for projects around my house. Great Job!

Date of experience: November 11, 2020
Washington
2 reviews
2 helpful votes
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I tried Handy for 4 different services, 2 of which were actually completed (only 1 satisfactory), 1 of which was cancelled the day before it was supposed to happen, and 1 which no worker picked up after several days of waiting, and the icing on the cake was having trouble with the Ap. If you try to reschedule appointments that you tried to book earlier, the ap does not select the correct time. I tried to notify them about this to which they told me to just log out and back in. Hello, I tried that about 10x. At this point I decided to cancel. I contacted customer service to please waive my cancellation fee due to all the problems I had. I understand I agreed to service, however, they also have a "Happiness Guarantee" to which they did not satisfy at all. The customer service replies promptly, but they literally do not seem to give a F*** about making their customers happy. Bottom line, DO NOT RECOMMEND.

Date of experience: October 14, 2018
California
1 review
0 helpful votes
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I hired Alexer to assist me on a rush furniture assembly project. He arrived 15 minutes early, was ready to get right to work, and was qualified and professional in his work! He was a gem to work with and I would definitely want to work with him again!

Date of experience: June 9, 2023
Massachusetts
1 review
0 helpful votes
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Gazebo assembly
May 17, 2023

They were scheduled just 1 day to assemble a gazebo. That was a 2 day project and they came back the 2nd day and were here the whole time. Project was complete and they cleaned up after they were done, on both days. Great job! Thank you Shawn and Marcus!

Date of experience: May 17, 2023
Canada
1 review
0 helpful votes
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Stress Causing Experience
September 9, 2023

I was overcharge for laundry setvice that was never fulfilled; charged an extra hour cleaning a 3 hour home; refunded in credit, not to my original payment method; had to always email about the above and fught for these. The clean was supposed to be stress relieving, but was actually stress inducing. I wouldn't recommend this cleaning service.

Date of experience: September 9, 2023

Overview

Handy has a rating of 2.5 stars from 992 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Handy most frequently mention customer service, credit card and phone number. Handy ranks 1st among Cleaning Service sites.

service
409
value
383
shipping
84
returns
98
quality
334
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