Handy

If I could give them zero star, I would. I hired a professional to install a masage chair for my customer. The chair footrest fell off within hours of install. I contacted their customer service and got an email that they'd give me a $20 credit for my next booking because of the bad experience and I could rebook another pro to fix the issue. I clicked on the link and it sent me to the booking page where I would have to pay again. Confused I responded to the email asking why I would have to pay again. No response. They usually are responsive but not anymore. I sent them a few more emails to no avails. They seemed good until there was a problem. Use them at your own risk. Although their website says if you are not happy with a job, they will send another pro to make it right. That doesn't seem to be the case for me. I asked them to send the same guy back to fix the problem and they didn't do that either. It's not like I didn't give them a choice. It's exhausting working with them. TERRIBLE CUSTOMER SERVICE.

Update: I got a response and they said they're going to refund me $20. Why $20 after I paid $79 for a job that was badly done? This company is a joke.

Another update: They tell me I need to file a claim and provide proof of ownership, value of item and the damage. This happened yesterday. Shouldn't they have some type of record showing I booked a service with them? I even sent them a photo of the damage. All I want is for them to give me a full refund on the booking and they'd rather put me through this painful process to discourage me. I had to hire another person from HOMEADVISOR to fix the problem and that costed me $93. Beware. This company is very dishonest. I wonder how they are still in business.

Allan was awesome! On time. VERY efficient! VERY personable! EXTREMELY PROFESSIONAL. His services exceeded our expectations!

HANDY YOU ARE ALIGNING YOURSELF WITH OUR COMPANY MANHATTANMAID.COM WE ARE A FULL SERVICE ENTERPRISE.

DONT USE THIS SERVICE, THE WORSE AWFUL EXPERIENCE. LOWES USES THEM FOR INSTALLS AND THEY SUCK, THE GUY NEVER SHOWED AND THEN THEY BLAMED ME.

I ordered a power lift recliner from Wayfair on July 31st. A day or so after ordering it, I realized I'd forgotten to include unpacking, assembly, and setup service. I contacted Wayfair on August 2nd to have them add it to the order. Wayfair customer service, in turn, contacted Handy to book the service. The day of delivery was August 9th, which was fast approaching.

When I didn't hear anything, I again contacted Wayfair and they told me that they had sent a request to Handy, with no response. They sent the request again and gave me an email and contact number. The delivery date from Wayfair was moved up from August 9th to August 6th.

Since I STILL had not heard anything about the service from either Handy or Wayfair, I sent an email to Handy and asked what was up? They said they could find no record of the booking and I'd need to make a new booking, which would not be filled until at least 48 hours had elapsed. Received notice that the chair was to be delivered to my driveway on August 6th, so I needed to move it out of the rain until Handy could get someone out.

Finally, Handy scheduled the booking for Monday, August 9th. They sent out ONE PERSON, Julian (who was great, by the way) with NO handtruck. He was to try and lug this 107 lb chair up the stairs to where it was to be set up, which he did using my handtruck and sheer brawn! Julian said this was not unusual for Handy.

So my chair was finally installed, setup, and working - NO THANKS to Handy! Their lack of communication and poor management and scheduling skills could have made this a nightmare. Thanks to Julian, it was successful. DO NOT book with Handy!

Handy.com is reliable and fair priced. Jose was on time and did excellent work. I was so satisfied.

He was great building vanity. I will definitely hire him again. Thank you appreciate it...

Floyd did a great cleaning job in our home. His work was seamless, no stress. Friendly personality.