We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

How to get a full refund and cancel accouont?

asked by Linda H. on 5/20/19

3 Answers
They don't provide a refund, even when they fail to honor the agreement. In my case, they have twice (so far) canceled my house cleaning with one hour's notice. (If I fail to give 24 hours notice of cancellation, I have to pay a penalty. For them, no notice, no penalty.) They told me they were having trouble finding cleaners in my area. And if the no shows are a problem for me, I can pay the $99 cancellation fee. So how long does this go on? Three cancellations, five, ten? Forever? This is an irresponsible company with horrible customer service.
Helpful (1)
You can't. Even with did not delivery the expected job, the company policy is not to refund you at any cost.
Helpful (1)
You can't get a full refund. They will scam you out of $99 dollars to cancel your account even if it is them that cannot fulfill it.
Helpful (0)

Add your answer

Posting guidelines

Ask a question

Get answers from the Handy staff and other customers.

Posting guidelines
×
Have a question about
Handy?
Post Review