Handy

I had Chris come to hang a porch swing. He was friendly, helpful and very professional. He did a fantastic job!

I came to Handy for cleaning because they handled a missed appointment for a furniture building extremely well. I signed up for cleaning services. If you agree to a longer period of time the price comes down. I chose 6 months for $125. After my second visit, I was charged $146.17. I reached out to ask why and they said it was because I had a credit on my account - fine, but I'm not paying $146 for someone to spend 2 hours cleaning my house. The customer service people told me that I was actually paying by the hour - NOT explained in the app when I signed up. So basically I paid for 8 hours of cleaning but only 4 took place. I asked for a refund of the hours not worked and was told they have a minimum of 3 hours. Customer Service suggested I select some "add on" services to round out the time. Fine, but I want a refund for those 2 hours and I want my future bookings to be made for 3 hours. I would have been perfectly happy with this solution but that's not what happened. After interacting with 5 different customer service people who did not take the time to read through the previous correspondence (except Alexa who solved the problem but her work was undone by incompetent co-workers) my time was extended to 4.5 hours and no refund was issued - this made the problem worse. I asked them to fix it and was told that I should talk to the pro after they finish the 2-hour cleaning about add ons, no refund issued and it seems pretty shady to me to have this whole system of booking add ons but wanting me to spring it on the pro after they have arrived. I don't like being misled and I don't like shady business practices. They finally refunded my money but won't let me cancel without the cancellation fee - which I should have to pay because they have wasted so much of my time - AND was told that since my booking was in the future they couldn't change it so for the rest of my bookings I will have to reach out to them to adjust the price. Are you kidding me? Don't use Handy!

I recently purchased a 65 inch Visio TV from BJ's Warehouse in Manchester, CT. Due to my age (70) and back surgery though, I was unable to remove it from the box due to it's size and weight. BJ's offered a set up service so I opted for that. The service was through Handy.com and they scheduled a tech for a Wednesday about 6 days after I signed up. I downloaded the app and found, if necessary, I could reschedule the appointment. I was fine with the time and date, However the original tech was unable to come that day (scheduling problem--his--not mine) and Handy rescheduled me for 2 days later.

So on Friday, at exactly the time it was scheduled for, the tech (Chad) showed up. After exploring with me what I wanted him to do, he began. Originally I wanted to mount the TV to a pedestal, but after looking at it, Chad felt it was too unstable. Instead he moved a table from another room and set it up using the legs that came with it. The process went extremely well and quick. I had four devices that also needed to be connected and he handled each one perfectly. He made sure the wires were placed out of the way for each one and finally we turned on the set. The Visio was awesome BTW.

Once we were done, Chad even removed the big box the set came in for me, so I didn't even have to worry about that. Chad was quick, efficient, and very personable. It was a real pleasure to have him in my home doing this job for me. I rated him 5 stars (out of 5) and would have to say his performance was Triple-A plus.

I recommend Handy to anyone who would need a service done like this... and Chad too, if you are able to request a tech by name. I WILL(!) be a repeat customer should I have the need to do work around my home in the future.

EVERYONE MUST STAY AWAY FROM THIS COMPANY. It's the worst and not safe, they claim that they send you employees/pros who are "vetted and background checked" " trust and safety is their commitment" This is all BS. They sent me a cleaning lady who stole substantial amount of cash from my apartment. I reported the incident and they initially did not even know what the gender of the employee they sent and their response was " We cant do anything about it" we will not send her to you again! You sent a criminal to my apartment, I trusted you with my all information and trusted you sending a stranger to my home based on your claims that they are all vetted and background checked and at the end, Handy responded "we can't do anything about it and about your money? I am going to report you everywhere on social media and in person so that does not happen to anyone else.

Please read this article, they are UNTRUSTWORTHY COMPANY

https://town-village.com/2017/02/24/stuy-town-woman-handy-cleaner-stole-from-my-apartment/

Sam was very nice and polite handyman. Completed my chest drawers and kept my floor neat and tidy.

I will surely recommend him to anyone.

I paid for my Handy service through crateandbarrel.com when I purchased a dining room chandelier light fixture. The tech did not show up for the scheduled time on Friday. Customer support rescheduled for the following Monday. The tech that showed up on Monday was woefully unprepared (did not even bring a ladder) to hang a large 30lb light from the ceiling, nor did he even know how to do it. I had to help him having myself hung lights before. I paid for Handy so I could relax and not deal it because I didn't have a ladder, but here I was dealing with it because because the "professional" I hired also didn't have a ladder. It was a two-person job. The support line refused to send a 2nd person unless I paid for one and then I'd have to wait another 5 days to reschedule.

The tech informed me that he often gets sent to two-person jobs alone including mounting 85" TVs without assistance getting paid $30 by Handy while Handy charges the customer $300. In some cases, the customer even pays extra for two techs and still only gets sent one. The installation of my light was very difficult even with two people. We had to stand on my couch—almost falling several times—since he didn't bring a ladder. Luckily for me, the tech refused to give up until the light was installed even cancelling his next appointment. A one-hour job took almost four hours. Customer service was unsympathetic towards either of us (refusing to send him help and refusing to do anything for the inconvenience I experienced). They even blamed me for booking through Crate & Barrel. Customer support is located overseas and they truly could not care less about the customer experience. I wasted two half-days (not to mention my own work I had to turn down) dealing with this nightmare of a service. I gave it two stars instead of one because my tech went above and beyond and the light did ultimately get installed.

I signed up for six months. My first person admitted he never clean the house before so they do not get their people out. He forgot an entire bathroom, he dumped his dirty mop water in my sink in my bathroom so it clogged my Sink, he left another toilet untouched completely and he didn't have a vacuum so I had to go behind and clean a lot of stuff. Contacted Handy about the bad experience they gave me half my money as a credit to use towards my next visit. I decided to let them have another chance. The guy came yesterday and was worse than the first guy. He did not clean any of my four toilets appropriately. He clean the seats off but not the bottom at all. He didn't vacuum any of my floors at all. And he didn't mop only swept. Also, my shower was left with hair in the drain and soap scum still on the glass door And the little mold and soap scum on the corners attached. My big garden tub still had the ring around it so it was not touched. This was as if no one even came to my house somebody just came and wiped off my toilet seats and charge me a fee to clean my house. I contacted Handy and they did the same offer of half off. This is unacceptable! I told him I wanted them to either send somebody back out today to make it right or to give me all of my money back so I can hire somebody else to do it correctly. They have not contacted me back I asked for a phone call so I could talk to somebody still no word back. I told him I just want to cancel my plan and get a refund and they have not done so or even commented back. The only way to cancel your plan is if you pay a $90 cancellation fee which is absurd since I didn't get good service on either of my jobs. And I had a third job that I canceled because of Covid So I have a credit for that job waiting to get another job out but I obviously don't want to do that. I just want to cancel my plan and there's no way to do so because they don't have anybody to talk to you on the phone don't get sucked into this like I did! It's impossible to get out of and if you have a problem with the work that's done there's no one to contact to fix it other than to give you some portion of your money back which is unacceptable when the job is not done at all!

Very kind, and polite Handy who completed the work in a professional manner, and I am very happy with the Handy's service.
Thank you.

My handyman was great! He did an outstanding job! It didn't take him long to finish the job! I would recommend him to anyone

Need some pro to assembly a king size bed i purchased online. It was very easy to book... and I was very satisfied with the job. Thxsomuch

I am very disappointed with the clean service delivered yesterday. It was my first time with Handy and I was expecting an outstanding service.
I decided to make the 3 month plan, because I did not want to worry about the cleaning service and I trusted that Handy would take care of it. After the first disappointed experience with the pro Charney, I did cancelled my plan and was charged $99. However, Handy did not delivered the cleaning service accordingly to the company policy.

The kitchen floor as well as the counters were NOT cleaned.
Also, the furniture surfaces were not cleaned.
Please, see attached the pictures after the pro cleaned my house.

What happened?
While I was at home the pro Charney was doing a good job in the bathroom, unfortunately, I had to leave for an appointment and when I came back she had only did the dishes and vacuum the carpet (not very well done I have to note here), leaving behind the kitchen floor as well as the the kitchen counters. Also, the dust in the furniture surfaces were not cleaned. I feel that I was taken advantage of. I had the impression that the pro Charney took the tip that I left on the table and left in a rush after I left the apartment.

I need a pro that will do a good job with me at home or not. I am hiring someone to do the job because I want to be able to make my appointments. I don't want to be supervising the pro in order to get the job done properly.

It is funny that Handy keep saying that it is the company policy not refund the early cancellation fee of $99, however, they forget to mention that is also the company policy to delivery a complete clean service which did not happen.

The worst part is that they don't have a telephone number to talk with their customer service. Everything is done by email.

After a lot of back and forth with emails, they gave me a free clean service for the next visit.
I would not recommend this company as your clean service provider.

Very reasonable. I am glad I having a booking for monthly cleaning. My pro was detailed in her cleaning

Rahul was brilliant
Very courteous knowledgeable efficient and went up and above the call of duty to ensure health and safety was paramount