Hammacher Schlemmer

I ordered 3 of these globes for xmas presents, on behalf of my 90 yr old mother, at at cost of approx $148 cdn each. The quality of these items was deplorable. These were the type of items that look like you can get from the Dollar Store. I would guess that if you foumd it at a garage sale, the seller would be happy to get $4. I don't know at the profit margin was for Hammacher Schlemmer, but I am guessing it was 98%. Never again will I buy from this company. BUYER BEWARE!

I've been buying from Hammacher for 20 years. Today, they refused to honor their lifetime guarantee on a broken product (their policy is totally unreasonable). In addition, they refused to honor the $25 discount which was promoted on the front page of the catalogue I received in the mail 2 days ago. No manager was available to take my call. Shipping costs to Canada are prohibitively high. I went on Amazon and found similar products, for better prices, with no shipping costs. Amazon has better selection, better pricing and wayyy better customer service. Plus, Amazon honors their word and values their clients. After 20 years, I will never ever buy from Hammacher again and will never recommend them to anyone. Hammacher has gone down the toilet. Such a shame.

"Don't shop here. One order will sign you up for "rewards program" and charge you $14.95 monthly. I placed an order Oct. 2021, then cancelled the order. However, they signed me up for their "rewards" program. They sent me ONE email which went to my SPAM so I never knew. I went to pay my CC and noticed $14.95 charge. I looked back and they have been charging me for 9 months. I contacted them but they ignored my request for refund. This site is a scam! I File with BBB and FTC.gov if this happens to you. They will not refund your money. It's a scam that they have set up with a different website, different email and different PO box in another state from they main website!"

I ordered "The Musical Plush Caterpillar" for my 2-year-old grandson and it was a BIG HIT!
It was worth every penny. It plays "Twinkle, Twinkle Little Star" and the the ABCs song. Plus it has the entire scale from middle C to high C in the segments of this colorful soft caterpillar with a pleasant smiling face. The child insisted on sleeping with it. His parents simply turn off the battery component and say the caterpillar is sleepy now when naptime or bedtime comes.

The 6-month-old is eyeing it already!:)

Could not be happier with my purchase!

Hammacher Schlemmer makes very unique and wonderful gifts.

Ordered a Christmas present before Thanksgiving. Was guaranteed a shipping date on my backordered item of 12/11, but the item is still sitting in a warehouse somewhere unshipped on 12/15. In 3 phone calls I've had 3 different lies about where the item is. First it was being packaged, second it was in transit (but they didn't have a tracking number) and third it was back in the warehouse. All you get is "I'm sorry" or "I understand." Those phrases don't get our daughter her Christmas present. Will likely never order from them again.

I ordered an item which was never shipped to me. When I contacted customer service, I was informed that the item is on backorder until mid-June. The order was placed in mid-April, but Hammacher Schlemmer did not have the professionalism to notify me of any delay. I am very disappointed in this company.

I will never order anything from this place again. They do false advertisement and claim they have the product. They charge your credit card and they don't reach out to you when they don't have it in stock. I will tell everyone I know to not ever buy anything from this place.

I ordered an expensive product on January 4th and at first they told me that I would get the product 5-7 days later. When it did not arrive, I am the one who had to call and find out why. They proceeded to inform me that the product was back-ordered and would not ship January 31st. Guess what, It didn't. So,, now it is March 7th and still no product. So, I called again, as I heard nothing from their end. Now, they are telling me that it is supposed to arrive at their warehouse today and will then ship.
This company is completely void in the communication department. So, If you place an order with them, I suggest that you ask whether they even have the product you ordered and if so, when will you get it. Maybe you can even get it in writing, but I doubt it, as I only received one email, which was the confirmation on the order.

I ordered a present for my grandson (who lives out of state), The Massaging Backpack ( item *******). It is described as "having a built in 5,000 mAh battery. Further info is provided about the how the "built in battery" charges. It arrived without the battery. The owner's manual that came when the backpack was delivered states, "Massaging backpack DOES Not come with rechargable battery pack". This company clearly demonstrates their fraudulent business practice by this false advertising and this certainly explains why there is no place to review products on their website.
I would display the info from the website, the proof of purchase, and the info from the owner's manual but I am a grandmother in my 80s and I don't have the computer skills to do so. However, I do believe this to be fraudulent advertising.

I was very dissatisfied with the service and the response to questions about ridiculous shipping fees. Never did get the primary item, but they charged me ~$30 s/h for the bag that went with the primary item even tho the primary item was delayed so often it would have been useless, and was finally canceled.

I placed my first online order but my shipping address was different than my billing address. The company sent my package to the wrong address (1000 miles away) and said nothing can be done unless whoever gets the package is honest enough to send it back. THEN, they charged my card without my permission for a duplicate order and STILL sent the duplicate to the wrong address! I had to lock my card so no additional changes could go through and dispute the changes with my bank. In short, if you want to throw money away and deal with subpar customer service, you hit the jackpot here baby. No need to go to Vegas!

Purchased an $800 tree. It stopped working. Customer service sent me to the tech team. After multiple calls and email requests I have still not heard from anyone.

In the present state of "Retail Armageddon," I long for businesses that put the customer first. Hammacher Schlemmer has maintained that reputation for years. If the product does not meet your satisfaction, no questions asked, you can return it. My most recent purchase, The Foldaway Acacia Side By Side Table
Was $199.95 NOW $99.95 is a dream-come-true for a condo renter never knows if the landlord might sell. I am VERY picky, and this table, with its blue cushions, is beyond perfect. First, you do not have to assemble. It comes flat in a box, you open it, lock it in place, and "voila," you have affordable, classy protected front porch outdoor seating. I can finally sit on the front porch with my coffee and watch the clouds. Does it get any better than that for a senior citizen? (aka Baby Boomer, but not a rich one)

I always felt the prices were very inflated and that the same item could be purchased for much less but never bothered to check as I never wanted to purchased anything. In many instances they state, "only available at HS". Not true! Many are also available for less on Amazon and other sites to their dismay. They admit to brand secrecy but with some detective work and using their descriptions the same items can be found (for much less money) on other sites. Today I found a nail clipper for HALF PRICE on another site! It is identical and the same verbiage describes it!
Fortunately I have never had to deal with their customer service as I read the sad reviews of others who have been robbed by them! If you click on the BBB section of their site and read the reviews you would NEVER order from HS! They lie in their response to BBB and for some reason have gotten away with horrendous business practices for YEARS!
Best advice is caveat emptor! BUYER BEWARE!