Hammacher Schlemmer

I have purchased many items from this company. I have had no problem returning an item, I also replaced item's

My wife bought a projection clock from these folks in Sept. Of last year. It was our 3rd bought from them over the years. I could not get the outside temp to display. I read the instruction and went through the process three times, did a reset to no avail. I had my wife read the instructions to me and double check. We had covered all the bases. I called to get help and was told a tech would call me back. I asked for a time frame so I would not have to wait around and was told they did not have one. When I said that seemed crazy and I did not want to wait around all day, the rep took offense and got very rude. I did get a call from tech support on my voice mail a day or so later. I just didn't bother to call back, but did keep the number. Called today 4 months later and was told they are very difficult to get through to, the rep took my name and number and told me they would call. This rep was very polite and helpful. Tech support called a few hours later. I explained my experience with them and she said to send the item back. She said that will fix the problem. I said I wanted the clock but wanted it to work so that would not fix the problem. She asked if I had done a reset I said yes I had. She said they sell lots of these clocks and no one else has had a problem. Pretty rude and she must be a chain smoker, very raspy and uncomfortable to speak with. So I guess I will send the clock back since I can't seem to get this one to work and their offer is just send it back and that will fix the problem. So... I am guessing I am the problem they want to fix, screw the fact that I bought a clock and would just like it to work correctly. I will not do business with these rude folks again. Shame it was one of my wife's favorite places to shop... but not any more.

Having already purchased a specific item twice from two other stores... before being later informed that the item was on backorder each time... I found the item on Hammacher Schlemmer's site but opted to call Hammacher Schlemmer directly to avoid backorder issues. On 10/26 I was reassured by them that the item was definitely "IN STOCK" and NOT on backorder... and told that I would have the item in 2 weeks! I reconfirmed again in stock and not on backorder... and given reassurance. Done deal... I placed the order feeling reassured. Fast forward 2 weeks... no item... no confirmation email or anything about my order other than being given an order number by phone initially. I call them after the 2 weeks elapsed... and was promptly informed that the item was on fact on back order till mid December... but assured me that I'd have it by Christmas. I was frustrated about being given false information initially... but I needed the item... and would still have it by Christmas. Fast forward now 3 days till Christmas... and still nothing. I call again (now about my 6th call regarding this issue) and was promptly informed that the item will not ship till December 28th after Christmas. I'm fuming! At every phone call with them I've asked to speak to a supervisor to ensure getting accurate information from someone who might actually take the time to investigate the matter... before dashing my hopes again and again. But no... every time of 4 times that I asked to speak to a supervisor to resolve this issue... I was refused and told that "one is not available at the moment". NEVER WILL I EVER ORDER FROM THESE GUYS AGAIN! Christmas is ruined for that one VERY IMPORTANT person that I had found the EXACT right gift for! TERRIBLE BUSINESS PRACTICES!

I ordered a Side Sleeper's Ergonomc Pillow November 27,2021. I thought the catalogue price of $70 US plus $25 US for a cover to fit it was exorbitant enough but then exchange, shipping, taxes and duty literally doubled the price. On December 15 I phoned HS to ask when it would be delivered and was told it already had been delivered to my community mailbox. I checked and it wasn't there so called back and said as much. I kept checking for it over the next few days and then called back requesting a tracking number which I was given reluctantly. Canada Post informed me that this number was incorrect. I called HS again and was given a different tracking number, this time I was told that my parcel had been "delayed" and was still in transit. A parcel finally arrived at my local post office Dec 23 by which time I had left town to spend Christmas with my family. I picked it up upon my return Dec 29 but its turned out to be a parcel of men's clothing intended for a Dr Garrity in Markham Ontario... and I am a woman living in coastal British Columbia! I called HS once again and cancelled my original order requesting a refund, I was told it would be credited back to my Visa within 5 to 7 business days. I was sent a shipping label to download and attach to the parcel I had received; I did this and returned the parcel to my local postal outlet although of course I had no obligation to do so. After 9 business days I phoned HS once again to inquire about my refund and was asked if I had a tracking number for the parcel I had sent back! I said it wasn't my parcel and I hadn't been given one. I was then told I would have to wait 21 days before I would receive my refund as if receiving it were somehow contingent upon Dr Garrity's parcel arriving back at HS beforehand! This makes no sense and has certainly convinced me never to order anything from Hammacher Schlemmer again.

I get checks every month totaling 90-100$ from Hammacher Rewards, it is an awesome service, super easy to use and my budget is already crazy. Yes, i know the returns take forever, and when something breaks - yes, the help should be WAY better, yes I have had terrible experiences too and YES they have customer service issues and most of all supervisor issues, (like their supervisors totally suck)- but all in all - there is no store out there that has a lifetime satisfaction. KEEP YOUR RECEIPTS, BECAUSE THEY DONT. When I had surgery and could no longer use my heated shoulder massager, they said just return it! But my son can use it, and it is washable I found out... I am very patient with my 2 month credit (actually my last return was credited crazy fast, they must have listened to you). Hammacher is my favorite store by far and my budget is nuts. I have decided to use my Hammacher Rewards checks to save up for the robot vacuum that I have wanted from H&S for 6 years. Yes i have a 200$ robot vacuum now, but I have wanted the H&S one for a very long time. I am attaching some of my Hammacher Rewards checks ((97.29,97.06,99.80,51.30 (probably didn't enter them all that month), I have gotten a lot more, just make a habit of entering them right away (because i didn't the first year and was a little annoyed, but that was my own fault). My plan was to only use the rewards for 1 month (Christmas time, for free H&S shipping) but the Rewards was so valuable, i am now a member for life... just gotta keep up with the receipts and dont let that slide. Its easy, but its a smart way to make a dollar stretch. 5% back from practically everywhere you already shop Ace, Costco, Walmart and a million other places, I already have my 2% Costco cash back card and I see another place where I can get 5% back too - just have not figured that one out yet - when i do - that will be 12% back for a little work, which helps me stretch my $$. Thank you H&S - yes - you do need to get your customer service team in gear - please spank your supervisors - not once has a supervisor every called me back, oops, one time they did, but they were stupid and didn't help, a very very nice customer service lady Jessica Ray found my archived receipt, the customer service reps had created like 8 accounts for me, misspelled my street address and the receipt was archived. Jessica Ray should be the supervisor's supervisor, she should train all of your customer service reps because a lot of them are clueless. We hate the scripts, we just want customer service that knows how to get the job done well. And a supervisor should not be like pushing an elephant (but the supervisor was dumb and clueless anyway) Get your customer service team ironed out and fixed - but all in all i am a loyal customer for life. Very happy my last return did not take 2 months. Please promote Jessica Ray to train everyone there and I promise your reviews will be better.

I BOUGHT A 75 FOOT STAINLESS STEEL HOSE FOR $99.95 PLUS $16.95 FOR SHIPPING IN 2019. ONE OF THE MAIN REASONS I BOUGHT IT WAS BECAUSE IT HAD A LIFETIME WARRANTY. THIS WAS THE SECOND HOSE I BOUGHT AND THE SECOND ONE I HAD TO RETURN BECAUSE IT DEVELOPED A LEAK IN THE MIDDLE OF THE HOSE. I DID GET A PREPAID SHIPPING LABEL AND IT WAS RECEIVED BY THEM ON 2/18. CALLED CUSTOMER SERVICE TWICE AND NOW WAS JUST TOLD THAT THEY WERE WORKING ON JANUARY RETURNS AND DID NOT KNOW WHEN MY ORDER WOULD BE RESHIPPED. I THINK I WILL JUST DEAL WITH AMAZON IN THE FUTURE. THEY STAND BEHIND THEIR PRODUCTS AND RESHIP ITEMS IN A TIMELY MANNER.