Teresa P.

I ordered an item which was never shipped to me. When I contacted customer service, I was informed that the item is on backorder until mid-June. The order was placed in mid-April, but Hammacher Schlemmer did not have the professionalism to notify me of any delay. I am very disappointed in this company.

I was very nervous about ordering a new range from a store that I could not visit, but my experience was very, very positive. By ordering from AJ Madison, I saved between $300 and $600 (depending on the store) off competitors' prices. There was no tax charged, so that was an additional savings. I was also very nervous about delivery, but that was probably the best part of the buying experience. I opted for the "white glove" delivery in which someone would hook up the new range and haul away the old one. AJ Madison shipped the range to the delivery company -- and there was no cost to me for this shipping. The delivery company charged only $50 to deliver, hook up, and haul away the old range. This is less than AJ Madison charges to drop the range off in a box without hookup. I am very, very pleased! (I live in Columbus, Ohio, and this delivery company delivers throughout Ohio.) My suggestion is to call AJ Madison directly when ordering. Tell them where you are and that you want to find out about having an item shipped and want the service where there will be delivery, hook-up, and haul away. They will quote you a price. It was my experience that the price they quoted ($105) was far more than what I had to pay ($50). The telephone representative took my order and did not charge for delivery because I opted for a higher level of delivery and this level of shipping is paid directly to the company that delivers. AJ Madison shipped to this company at no cost to me, and I paid the delivery company directly. Again, the total charge for delivery was only $50. This is less that Sears and Home Depot were charging for delivery!