Hammacher Schlemmer

The "Gingerbread Man Mini Waffle Maker" says "recipes included" but has NO gingerbread recipes and they'll charge me $10.95 to return it! I bought it exactly one month ago. Spoke to a customer service rep about returning it and she confirmed they would deduct $10.95 from my credit and I must pay my own postage. Totally misleading ripoff and disappointing from what I thought was a reputable company.

I bought a product from them in Feb. 2021. The leg rejuvenator. It turned out to be a piece of junk. I sent it back with their return label. They received the item on March 2. I did not get my refund yet. They said it would be at least another week or two. This is terrible that customers should be waiting so long for a refund, if I get one at all. In April I'm going to call my AMEX and place a dispute. I will not be buying from them again.

I ordered a tree they sent tile cleaner instead; I called they promised new tree in 4 days; I called on day 5 and they were sold out- they never thought to tell me or refund me. This is after having almost the same fact pattern last year! Last year the sent me a tree with a missing section, ran out of supply, and I had to fight with them that time also to get my refund.

The subscription cost and automatic sign up is underhanded and deceptive and the auto billing is appalling. This company delivered 1 of 3 products purchased and then steal from customers by sliding in the subscription. I do believe this is the worst company I have ever done business with online. Their illegal cramming techniques should be stopped. The lack of transparency, integrity and honesty ensures they have zero chance of a return customer.

Sometimes there is an expensive product that should solve your problem, but if it does not work, you have spent all of that money for nothing. So Hammacher Schlemmer solves that issue as they refund your money if you are not happy with the product. I did return an item and received a refund without any problem. I have also purchased a lot of products from them that have worked well. The shipping is expensive with no free shipping for larger orders.

ASHEBA provided excellent customer care when I called in for help with a defected part of a Chirstmas decoration i purchased. Asheba went above and beyond in taking care of my concerns and resolved my issue in a timely matter. Nowadays this sort of Customer care is very hard to find anymore so, I wanted to take the time to share a positive review for Ashesba's exceptional customer care she provided to me.
Thank you Asheba!

I had a difficult experience like a lot of people not realizing that I'd signed up for this rewards program and for way too long the fee was recurring on my account. After calling customer service, Vesta helped me work it out and make sure it won't happen again. I won't place blame on the company because I should've been more vigilant about what I'd signed up for or been signed up for. Regardless of all of that it was incredibly refreshing to have a rep that was efficient and helpful all while being polite and understanding. Thank you Vesta!

hammacher.com is the website for Hammacher Schlemmer, a catalog / online retailer with a brick and mortar store in New York. The products sold are unique and interesting. I purchased a robotic vacuum specifically for picking up pet hair and it shipped quick and works perfectly. After that I purchased the robotic mop. The company has been around since 1848. The catalog is now America's longest running, since Sears folded it's catalog operation. Three stars instead of four because the items are pricey, but everything you buy comes with a lifetime guarantee.

I was on hold with their return department for over 20 minutes. I had called two days in a row.
Finally got into a loop where you left your name and # for a call back. Never received a response.

I bought a very expensive Christmas Tree from HS. The quality is mediocre. A little while after spending almost $1,000, it went on sale for 30% off. I received the sale email from HS. After hours on the phone, I was told the $300 difference would be credited back to my card. After many more calls, I was told they would not refund any money. The best they would do was send me a 15% off code for my next purchase. I wasted hours on the phone with them. THEIR CUSTOMER SERVICE PROMISES ARE NON-EXISTENT. I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN.

About a year ago, Hammacher Schlemmer ("HS") asked me to provide customer feedback. I did and it was not favourable, so I received a call from one of it's agents. During that conversation, the HS agent repeated several times that what distinguishes HS from its competitors (e.g., Wayfair) is that each item purchased from HS comes with a lifetime warranty. I recently tried to process a refund under that so called "lifetime" guarantee. The reality is - HS has made its claim process so convoluted, protracted, difficult and fraught with contradictory information, that it is patently obvious now that HS does everything in its power to wear you down so you eventually give up. The cost of the guarantee is built into HS's pricing, but good luck trying to recover under it. If you are genuinely interested in participating a Class Action against HS in respect of this problem, then post your interest on this site with details of how best to reach you on a private and confidential basis.

My husband purchased an alarm clock for me from them, and it broke. I called and they said to send it back and they would reimburse me with a gift card. The lady also suggested another product that she said was travel size. It came and it was not travel size. I sent that one back as well. Because I have received no refund or gift cards I called them today. Out of an $89.95 purchase, the man in customer service said I would be refunded $11.99 and no gift cards. I asked to speak with his supervisor, and he said same thing. They even sent the refund to the wrong credit card that no longer exists. Do not buy anything from this company!

I have to say I am utterly disappointed with the customer service provided by Hammacher Schlemmer. I placed an order in December with an assurance before ordering that my items would arrive by Christmas. Well, needless to say one item arrived and one didn't. The one that did arrive did not work properly and I had to return it. The other item took so long I cancelled it.

When I contacted customer service regarding the cancellation, the service provided by the representative was less than desirable. Then after reviewing my banking info, I realized the rewards I earned were debited back almost immediately. In the mean time, I returned the defective item and am still awaiting my refund. When speaking with the customer service representative, I admit I was clearly upset as I thought I was charged for both items. After reviewing an email with the order, I realized I had not, but still had several questions, which the representative refused to answer. Instead she insisted on placing me on hold. I asked for a supervisor. She neither acknowledged my request for a supervisor nor answered my questions. She placed me on hold! Had she given me an opportunity to ask my questions, she would have learned, that I now see I was only charged for the one item and was curious about reimbursement of the fees associated with gift wrap, shipping, and taxes. I have enjoyed shopping with the company for years, but I have to say this gives me pause when considering future shopping.

We ordered a "World's Best Christmas Tree" - arrived with no base and no assembly instructions. Called Customer Service - got mechanical, scripted responses - sorry, blah, blah - we'll order replacement parts, should arrive in 10-15 business days. Asked for a Supervisor, got exact same scripting autobot. He shared no way of knowing if the part is even available - but they don't expediate parts - period! We're returning the $1,000 Best Christmas Tree to the World's worst Customer Service Company! Stay Away - they won't earn your money or trust! PS I also noticed they were unknowingly billing me $14.95/month - for a "rewards" program... I do not remember authorizing that - so everyone who does business with these crooks to check your statement!

Ordered an indoor cycling trainer heavily advertised by them. That was July 1st. I have never received an update from them on why it has not yet shipped, just excuses from Customer Service(that's they call themselves). So far the have mislead(apparently lied) and kept moving it back! HERE is where they are just outright Lying and scamming customers for full payment in advance for shipping and the product. NOTE: If you go on their website the are advertising" in stock- ready for shipment" and taking orders. Complete scam

Please do not order from Hammacher Schlemmer. I never give a bad review without a recommendation for improvement. Here's what happened. Upon receipt of the puzzle table, it was broken during delivery. I spoke with a representative at Hammacher Schlemmer for 15 minutes. I took pictures and emailed Hammacher Schlemmer while on that same conversation and asked for an exhange. I never received the next steps via email and no record of that conversation was ever inputted when I called back. UPS never called to pick up the puzzle table. If you follow-up via email or phone Hammacher Schlemmer just simply starts the process over with no resolution. There are plenty of other companies out there with their products and money doesnt grow in trees so my recommendation is take your precious money elsewhere!